Read the dialogues we did in class today. On Monday you will do these speaking exercises if you would like to prepare for them:
Speaking task
Choose one job and talk about:
- What the job is
- Daily tasks
- Skills needed
- Working hours/shifts
- If you would like this job and why
Fill in the gaps with the correct words:
(serve, clean, guests, kitchen, shift, orders, rooms, drinks)
- A waiter takes ______ and serves food.
- A housekeeper cleans hotel ______.
- A bartender serves ______ in a pub.
- A chef works in the ______.
- Receptionists help ______ at the front desk.
- Workers may have a morning or night ______.
- Kitchen assistants help to ______ dishes.
- Waiters ______ food to customers.
Role-play
- Hotel Receptionist
Student A
You are interviewing a receptionist. Ask:
- What do you do in your job?
- What are your daily tasks?
- What shifts do you work?
- How do you help difficult guests?
Student B (Receptionist):
You:
- Welcome guests and check them in/out
- Answer phone calls and handle bookings
- Work morning, afternoon, and night shifts
- Solve customer problems politely
- Housekeeper
Student A
Ask:
- What do you clean every day?
- How many rooms do you clean per shift?
- What do you do if something is broken?
Student B (Housekeeper):
You:
- Clean rooms and bathrooms
- Change towels and bedsheets
- Report problems or damage
- Usually work morning shifts
- Waiter / Waitress
Student A
Ask:
- What do you do during a shift?
- How do you handle busy times?
- What do you do if a customer complains?
Student B (Waiter/Waitress):
You:
- Take orders and serve food and drinks
- Set and clean tables
- Work lunch and evening shifts
- Stay calm with customers
- Chef / Kitchen Staff
Student A
Ask:
- What do you prepare every day?
- How do you keep the kitchen clean?
- What happens during a busy service?
Student B (Cook/Kitchen Staff):
You:
- Cook meals and prepare ingredients
- Follow recipes and hygiene rules
- Work early and evening shifts
- Work quickly under pressure
- Bartender (Pub)
Student A
Ask:
- What drinks do you serve?
- How do you check customer age?
- What do you do at closing time?
Student B (Bartender):
You:
- Mix and serve drinks
- Check ID for age
- Clean the bar after work
- Work mainly evening and night shifts
- Tour guide
Student A
Ask:
- What places do you show tourists?
- How do you explain information?
- What do you do if tourists get lost?
Student B (Tour Guide):
You:
- Lead groups around attractions
- Explain history and facts
- Keep tourists safe and together
- Work mostly daytime
- Car hire assistant
Student A
Ask:
- How do you rent cars to customers?
- What documents do you check?
- What do you do when a car is returned?
Student B (Car hire assistant):
You:
- Rent cars and explain rules
- Check driving licence and documents
- Inspect cars before and after rental
- Work daytime and weekends
Useful Phrases
- “I usually work…”
- “My main task is…”
- “I start my shift at…”
- “I help customers by…”
- “If there is a problem, I…”
- “During busy times, I…”
Follow up:
Compare two jobs (e.g. waiter vs housekeeper)
Decide which job is hardest and why