Aims
– Vocabulary review.
– Making orders at the bar
– Making payments
– Checking out
You need warm gloves (”gluvs”) / mittens.
I need to buy a scarf and a woolly/woollen hat.
Review
- a twin room
- The hotel has disabled access.
- All public spaces must have a disabled toilet (on the ground floor).
- The toilet isn’t working/flushing.
- The toilet is blocked (“blockt”)/ clogged and I can’t use it.
- I’ve run out of shampoo. Could I get some more? (=There isn’t any left).
- When you have small children, it’s easy to run out of patience.
- We’ve run out of nappies/diapers, so we need to get more.
- We’re running out of milk, can you get some on the way home?
- The lightbulb has blown and needs replacing. blow-blew-blown
- The sink is leaking. The plumber is repairing the sink. “plummer”
In groups:
What drinks and snacks do you usually enjoy at a bar or café?
What payment methods do you often use (cash, card, app)?
What is a typical Swedish snack or drink that you think every tourist should try?
Do you like bars that are lively and loud or quiet and cosy? Why?
Think of as many snacks, light meals and drinks as possible that are generally popular
Drinks
Coca-cola, Coke Zero
cappucino, latte, espresso
sugar-free soft drinks
tea
caffeine-free Coke
decaffeinated tea/coffee
Do you have “decaf”?
herbal teas
apperitif, digestif
spirits (whisky etc)
licquor (US)
Snacks
a cinnamon bun
olives
peanuts
(potato) chips / crisps (UK)
cookies (US) biscuits (BrE) “biss-kits”
punch flavoured cake
Light meals
Swedish shrimp toast
a bowl of chips (with salt and vinegar, with mayonnaise)
a hotdog (with avocado, ketchup and mustard
toast and butter, (low-fat spread)
(mini) open sandwiches (“sann-widges”
Finger food (as an apperitif)
canapés
pancakes cut into small pieces
I’m a teetotaller (= someone who doesn’t drink alcohol)
to be teetotal
I usually drink coffee and eat a cinnamon bun when I go to a café.
Key phrases for payment
Can I pay by card/in cash?
Do you accept Euro? ( different currencies, a currency)
Here’s [amount]. / Keep the change.
Could I get a receipt, please?
Shall I charge it to your room? (to pay at check out)
Practise!
A customer is ordering drinks at the hotel bar.
Customer: Wants a non-alcoholic drink and something light to eat.
Bartender: Friendly and helpful, offers options and explains the payment methods.
• Customer: Hi, can I have a glass of orange juice, please? Do you have any snacks?
• Bartender: Of course! We have crisps/chips, olives and nuts.
• Customer: What flavour crisps do you have?
• Bartender: Ready salted/plain, cheese ‘n onion, dill or salt ‘n vinegar. (“reddy”, “uniun”)
• Customer: I’ll have some salt ‘n vinegar crisps, thank you. How much is that?
• Bartender: That’s 75 kronor. Will you be paying in cash or by card? Would you like to pay in….?
• Customer: I’ll pay in cash.
Guest: Hi, I’d like a glass of red wine and some olives, please.
Staff: Certainly. Would you like a small or large glass of wine?
Guest: Large, please.
Staff: That will be 160 kronor. Will you be paying now or charging it to your room? “a hundred ‘n 60”
Guest: “I’d like to charge it to my room.
Staff: Sure. Could I have your room number?
Guest: Room 215.
Staff: Thank you. Your drink will be ready shortly. Where are you sitting? What’s your table number? I’ll bring it (over) to you/I’ll bring it (over) to the table. (= go and sit down, I’ll bring to the table, you don’t need to wait here)
How much …?
225 kr two hundred ´n twenty five
108 kr a hundred ´n 8
$155 a hundred ´n 55
1150 kr a thousand, 100 ‘n 50 kr
$99 99 dollars
€101 a hundred and one euro
Make some conversations based on the following scenarios. Use the phrases and vocabulary given and add your own:
Scenario 1:
• Two friends order drinks at the bar. One pays for both, using cash in Swedish kronor.
• Friends: What would you like?, I’ll get this one!, Here’s 200 kronor.
• Staff: Good evening! What can I get (for) you? Would you like small or large drinks?
• Do you want ice with that?
Scenario 2:
• A guest at the hotel bar asks about a special drink or cocktail.
• What’s your special today?, Can you recommend something non-alcoholic?, I’ll take that. How much is it?
• So, that’s a Stockholm Special Cocktail and a Stockholm mocktail. Is that correct?”
• Anything else for you?
Scenario 3:
• A couple orders wine but asks about pairing it with a snack.
• Do you have a wine menu?, Which snacks go well with this?, I’ll have a red wine, and she’ll take white.
Scenario 4:
• A guest pays using a mobile app but has questions about exchange rates or the total.
• Can I pay with Swish?, What’s the total in Swedish kronor?, Do you accept euros?
Paying with a Mobile App
o Welcome! What would you like to order?
o Yes, we accept Swish or credit cards. Would you like the QR code?
o We accept cash, card, or mobile payments.
o The total is 150 kronor. Just scan the code here/ Just scan the QR code to pay
o The payment has gone through. Thank you! (= it’s registered)
o Would you like a receipt?
a beer without alcohol ? = alcohol-free beer, a non-alcoholic beer
a cocktail without alcohol? = a mocktail
ginger biscuits “biss-kitts”
gingerbread “djingerbredd”
boiled egg – Would you like your egg soft-boiled, medium-boiled, hard-boiled?
I like to dip the bread in my egg.
an egg cup
an egg slicer
some vegetables on the side
client or customer?
bank customer, supermarket customer,
lawyer’s clients (a service)
a doctor’s patient
Shall I charge it to your room?
If there is a second guest, you can say….?
“and what about you? What can I get you?”
“Are you (both/all) together?”
Are you paying separately or together? “sep-ritt-lee”
Let’s divide/split the bill
I’ll get this! It’s my treat! (= I’ll pay)
Checking out
What do you usually need to do when checking in/out of a hotel?
Have you ever had a problem during check-out? What happened? What problems might occur?
What information do hotels usually ask for at check-out?
If you stayed in a hotel for a week, what kinds of charges might appear on your final bill?
There wasn’t enough money in my bank account, so my payment was declined.
As a guest, what are you allowed to take away with you from a hotel room? complimentary toiletries (if they’re already opened), a sewing kit
When I rent accommodation from AirBnB I usually have to pay extra for cleaning/ an extra charge/fee for cleaning. I have to pay a cleaning charge/fee’.
Weekend rates are usually higher than on weekdays.
It all depends on each hotel’s policy.
Suggested answers
What you need to do:
Give back/return the room key.
Pay the bill.
Tell the staff about things you used, like the minibar.
Ask about transport or directions if needed.
Potential problems:
Yes, there was a mistake on my bill.
No, it was quick and easy.
Yes, I forgot to say I used the minibar, so I had to wait.
Yes, I lost my room key, and they charged me.
Information you need to provide:
Your room number.
How you want to pay.
If you liked your stay.
Your email for the receipt.
Charges on your bill
Room cost for the week.
Food or drinks you ordered.
Minibar snacks or drinks.
Extra services, like laundry.
Late check-out fees.