Lesson Seven
- What’s the date today? It’s Thursday “the” 23rd “of” April
- What season is it now? It’s spring.
- Last Monday was the first lesson (= number 1)
- Last Tuesday was the second lesson (= number 2)
- Last Wednesday was the third lesson (=number 3)
- Monday was the fourth lesson (lesson 4)
- Tuesday the fifth lesson (lesson 5)
- Yesterday was the sixth lesson (=number 6)
- Today is the seventh lesson (=number 7)
- Monday will be the eighth lesson (=number 8)
Aims for today
- experience or experiences?
- vocabulary: food, ordering food and drink
- Paying the bill (the check US English)
- Dealing with problems and complaints
- Vocabulary: convenient or comfortable?
Fill each gap with experience (erfarenhet) or a/an experiences (upplevelse(r).
- It was an interesting experience to try something new.
- The role requires at least two years of relevant experience in project management. (professional experience, on your CV)
- Her academic background is strong, but she lacks practical
- Working in another country gave her very valuable (unc – CV)
- Candidates with experience in leadership jobs will have an advantage.
- Not all experiences are good, but they can teach us a lot. (= memories)
- She has extensive experience dealing with high-pressure situations.
- The course is designed to broaden students’ cultural experience
- His experience as a volunteer changed how he thinks about social issues.
- We are looking for someone with hands-on experience in this field. = practical
- He described the event as a deeply moving
- We want someone with practical experience in this area.
flaked almonds “flaykt”
rivna – grated cheese
celery, ceramics “s”, a swede, a rutabaga
It’s a herring, it’s pickled herring
garnished with a sprig of rosemary
a saucepan of boiled eggs, fried eggs in a frying pan, deep fried falafel, steamed dumplings, pick them up with chopsticks
3 mins – soft boiled
5 mins – medium boiled
9-10 mins – hard boiled
https://www.beefeaterpattaya.com/our-menu/
a bow tie
a tie (neck tie US)
a butterfly in the garden, a butterfly to hold earrings in place
Asking for the bill
| Paying the restaurant bill – waiter & guest
– The customer asks for the bill. – The waiter brings the bill and offers payment options. – The customer pays and leaves a tip.
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mobile phone payments
Can I pay by Swish? Can I Swish you back/the amount/later? (Sweden only)
You can scan the QR-code here.
You can pay by cheque (UK only)
Simple and polite
Guest: Excuse me, can we have the bill, please?
Server: Of course. I’ll bring it right away.
A bit more formal
Guest: Could we have the bill, please? “pleeez”
Server: Certainly/Of course/Absolutely/not at all. I’ll get that for you now.
In a restaurant (with “check”)
Guest: Can we get the check, please? (more common in American English)
Server: Sure, I’ll be right back with it
When in a hurry
Guest: Excuse me, could we have the bill when you have a moment?
Server: Of course, I’ll bring it straight away.
If the server is busy
Guest: Sorry to bother you, could we have the bill, please?
Server: Not at all, I’ll bring it as soon as possible “bringit”
Offering the bill (staff starts)
Server: Would you like the bill?
Guest: Yes, please.
or
Server: Are you ready for the bill?
Guest: Yes, could we have it, please?
After handing over the bill
Server: Here is your bill. Please take your time.
Guest: Thank you.
- Paying by card
Server: Would you like to pay by cash or card?
Guest: By card, please.
Server: Of course. You can insert or tap your card on the machine here.
Guest: Okay.
Server: Please enter your PIN if needed.
Guest: Done.
Server: That’s approved. Here’s your receipt. Would you like a copy? re-seet
Guest: Yes, please. Thank you.
Server: You’re welcome. Have a great day!
The machine went “blip!”
- Paying by cash
Server: Here is your bill. Please take your time.
Guest: Thank you. I’ll pay in cash. “Iyull” (Can I pay in cash? Do you accept cash?)
Server: Certainly.
Guest: Here you are.
Server: Thank you very much. I’ll bring your change in a moment.
Guest: No problem.
Server: Here’s your change and your receipt.
Guest: Thanks a lot.
Server: You’re welcome. Enjoy the rest of your day!
- Splitting the bill (card + cash)
Guest: Excuse me, can we split the bill?
Server: Of course. How would you like to split it?
Guest: Part card and part cash, please.
Server: No problem. How much would you like to pay by card?
Guest: 30 euros on the card, and the rest in cash.
Server: That’s fine. Please use the card machine first.
Guest: Okay.
Server: Thank you. Now I’ll take the cash.
Guest: Here you go.
Server: Perfect, that’s all sorted.
If you see something suspicious, report it,
See it, say it, sorted. (=fixed, taken care of)
I managed to sort out the problem in the end.
Take your time (= no hurry, no rush)
No worries (Aus Eng) = no problem, don’t mention it
“wurry”
- Accepting dollars
Guest: Excuse me, can I pay in US dollars?
Server: Yes, we do accept dollars.
Guest: Great.
Server: Please note that we use today’s exchange rate, which is shown here.
Guest: That’s fine.
Server: Thank you. I’ll just calculate the amount.
Guest: Sure.
Server: Here is your change in local currency and your receipt.
Guest: Thank you very much.
Server: You’re welcome
receipt debt doubt lamb comb thumb
castle cah-sull
whistle wiss-ull
Christmas Kriss-mas
know knife knowledge knight knee
gnome sign through right
The Knights of the Round Table “nite”
- Charging to a hotel room
Guest: Can I charge this to my room, please?
Server: Certainly. May I have your room number?
Guest: It’s room 214.
Server: Thank you. Could you also tell me your last name?
Guest: Smith.
Server: Thank you, Mr Smith. Could you please sign here?
Guest: Of course.
Server: Perfect. The amount will be added to your hotel bill.
Guest: Great, thank you.
Server: You’re welcome. Have a pleasant evening.
- Card not working
Guest: I’d like to pay by card, please.
Server: Of course. Please insert your card.
Guest: Okay.
Server: I’m sorry, it seems the payment didn’t go through.
Guest: Oh, that’s strange. Let me try again.
Server: Yes, please try once more.
Guest: Still not working.
Server: You can try another card or pay in cash if you prefer.
Guest: I’ll use another card.
Server: No problem.
- Asking for the bill
Guest: Excuse me, could we have the bill, please?
Server: Of course. I’ll bring it right away.
Guest: Thank you.
Server: Here you are. Please let me know if everything looks correct.
Guest: Yes, it looks fine.
Server: Take your time.
- Checking the bill
Server: The total comes to 45 euros.
Guest: Sorry, could you check this item, please? (= thing, something on the receipt)
Server: Of course. Let me go through the bill with you.
Guest: I don’t think we ordered this drink.
Server: You’re right, I apologise for the mistake. I’ll remove it immediately.
Guest: Thank you.
Server: Here is the updated total.
Guest: That’s better, thanks.
Server: You’re welcome.
We put five items through the checkout. (=things)
I aPOLogise for the error = to say sorry
so/such
It’s not so difficult when you start.
It’s not such a difficult problem to solve.
It’s not such good quality.
The quality is not so good today.
so + adjective, good, bad, expensive
such + a noun / an adjective and noun
Server: Perfect, that’s all sorted.
If you see something suspicious, report it, (like an unattended package)
See it, say it, sorted. (=fixed, taken care of)
I managed to sort out the problem in the end.
Take your time (= no hurry, no rush)
No worries (Aus Eng) = no problem, don’t mention it
“wurry”
happen – “UH-kur”
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Talk together in breakout rooms. What kind of problems might occur in a restaurant, and why? What kind of problems might occur during a hotel stay? Solutions?
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- Too many guests, not enough seats
- The restaurant has lost the booking/reservation
The aircon is broken / isn’t working properly
The AC is broken (US)
The air-conditioning is not working properly
turquoise “TUR-kwoiz”
boyz
kwoiz
cerise
I would like to upgrade my room without an extra charge/free of charge
better conditions (villkor)
a room on the sunny side
The food we ordered wasn’t what we had expected. It didn’t match our expectations
I didn’t complain because I didn’t want to make a fuss.
Swedish crowns or kronor
Japanese yen, Korean won
in the hotel , at the hotel – physically there
I met him at a bar, at a café, at a party
at = place where things happen, action, activity
There are seats in the cinema. (=neutral, physical location)
There are people at the cinema watching a film.
We are working in breakout rooms today.
shampoo, conditioner, shower gel, shaving gel/foam = You can take complimentary toiletries home
to use hair gel
toothpaste and toothbrush
the steak is underdone, undercooked or overcooked
too tough, too chewy
The music is too loud. Can you turn it down please? turn it up please?
decrease/increase – an instructions manual
Can you turn the AC down?
heat, sound, lights
a dimmer switch – to dim the lights
It’s minus 5 today, wear a hat!
It’s 5 degrees (=plus)
Customer complaints
A guest is unhappy with their food, service, or overall experience.
Mistakes with the order
The guest gets the wrong food or drink
Long wait
The food takes a long time.
Shortage of ingredients/No ingredients
Running out of key menu items, leading to unavailable dishes.
Staff shortages
Not enough servers, cooks, or kitchen staff.
Payment issues
Problems with cash, card machines, or customers disputing bills.
Table mix-ups
food goes to the wrong table
Kitchen delays slow food preparation
Cleanliness problems
dirty tables, restrooms, or overall hygiene (=general experience) It’s hygienic to wash your hands before preparing food. It’s unhygienic to not wash your hands
Difficult customers guests who are rude, too demanding, or refuse to follow restaurant policies.