Lesson 1 – 3rd February
0930 – 1145 10 minute break around 1040

Aims
– Introductions
– Review of common phrases in different situations used in hospitality settings

Introductions

In breakout rooms get to know each other. Ask questions like:

– Hi. Nice to meet you! I’d like to know a little more about you.
– What do you like to do in your free time?
– What do you do to relax?
– Do you do any sport or training? How do you stay active?
– What is your experience of working in the hospitality industry? (= restaurant/bar/hotel)
– Are you working or studying now? What do you like about your work or studies?
– What job do you want to do in the future?
– Do you have a cat?
– ?

I’m looking for work as a receptionist. “a ree-sep-shunist”
Is your cat studying English with you? Yes, he/she is
(my cat, my “fur kid”)
Does your cat think it’s difficult? (opinion = present simple)

I enjoy to read books. I enjoy reading, swimming
I enjoy going to the gym
I like to read/reading

 

Your ambitions for this course:

– Why are you taking this course and what are your goals from the course?
– What do you need to improve?
– How can the teacher help you?
– If you took the A2 course please tell your group what we did together, what you learned and what you would like to continue with?
– What did you learn in the first course that you have used in “real life” since the course finished?
– What would you like to do that we didn’t cover in the first course?

 

a supermarket customer
hospitality = guest
a hotel guest “gest”
a restaurant guest

client (of a lawyer)

Welcoming guests
Good morning/afternoon/evening. Welcome to Hotel Sweden!
How may I help you today?
It’s a pleasure to have you here.
Do you have a reservation?
Let me help you with your luggage/bags.
Can I offer you some tea or coffee?
What type/kind of room would you like? “eye”
What type of room would you prefer?
What type of room are you looking for?
Would you like a sea view or a view of the garden?
Would you like a double room or a twin room? (for 2 people)
Would you like a triple room?
Do you need an extra bed? “a nextra”
We can provide a cot (BrE) / a crib (USA)
We offer a babysitting service
Would you like a family room?
How many nights are you staying? (99.9% planned)
There are extra pillows in the cupboard if you need them “kubburd” (closet USA)
(cushions = on the sofa)

How many people are staying?

 

Checking in guests at a hotel
I’ll be with you in a moment. (if the staff are busy)
I’ll be with you in just one moment.
May/Could/Can I have your name, please?
Could I see your passport or ID please?
Here is your room key. Your room number is 309.
Breakfast is served from 7to10 ] in the dining room on the 1st floor.
If you need anything, just call the front desk. Enjoy your stay with us. “frunt”
You will find the Wifi code in your room.
The wifi code is on the card
The porter will take your luggage/your bags (up) to your room.
There’s a shoe cleaning machine on each floor.
There’s a vending machine in the lobby (= to buy snacks)
Housekeeping come to clean the room each morning/ before midday. (uncountable noun)
What time does housekeeping come?
If you don’t wish to be disturbed, hang up the “do not disturb” sign on the door.
Would you like to have dinner in our restaurant this evening?
Dinner is served from 7 to 10 in the dining room on the 1st floor.
Would you like to reserve a table? You can reserve a table if you wish “tay-bull”
Could you order a taxi for me for 7 o’clock?
You can find the lift(BrE)/ elevator (US) at the end of the corridor

Seating guests at a restaurant
Good evening. Do you have a reservation?
How many people in your party? How many people in your group?
Please follow me. I’ll show you to your table.
Would you like to sit indoors or outdoors?
Here is your menu. I’ll be back shortly to take your order. I’ll be back to take your order soon.
I’m afraid that according to Swedish law, you are not permitted/allowed to smoke either indoors or in the outdoor seating area.
My friend will be joining us, but won’t be eating. Is that ok? (guest question)
Please ask your friend to wait in the lobby