Lesson 11 aims
– Phrasal verbs for housekeeping and cleaning continued
– health and safety
– suggesting and describing places to visit

1. The housekeeping staff was asked to clean up the messy lounge before the conference began.
2. Don’t forget to wipe down the counters/worktops in the kitchen after serving breakfast.
3. Please wipe up the spilled coffee at Table 10.
4. The receptionist called a taxi to pick up the guests from the airport. (The hotel provides a shuttle service. )
5. Remember to fold up all the towels neatly before placing them in the closet.
6. The cleaner was instructed to put back/put away the vacuum cleaner after finishing the carpets.
7. The housekeeper always turns down the beds for guests returning in the evening.
8. The housekeeper straightens up the pillows and made the bed look perfect before the guests arrived.
9. (Kitchen staff) It’s your turn to take out the rubbish to the dumpster (US)/the skip (UK). Please throw away your empty coffee cups in the bin.
We have a rubbish chute outside our apartment block
10. Guest: Where can I throw away my used coffee cup?
11. Can you pick up/take out/clear up/ get rid of the dirty cups from the room before mopping the floor?
12. You can hang up your jacket on the coat pegs.
13. After the party, we had to take away/take down/put away/ pack up/sort out the decorations and store them in the basement.
14. After the meeting, the staff stayed back to tidy up/clean up the conference room.
15. She quickly put (away )the stained napkins into the laundry bag before starting on the dishes.
16. It’s time to sort out (= organise) the storage room, there’s too much clutter in there. (= junk)
The room is a total mess and full of clutter. It’s really cluttered in the room.
It’s time to get rid of a lot of clutter.
When I moved to a smaller apartment, I got rid of unnecessary furniture (there was no room)
I chucked out the cat (Informal)

What tasks do you usually associate with “cleaning up” in your home or workplace?
Why is it important to wipe down surfaces in kitchens and bathrooms? to maintain hygiene and get rid of germs and bacteria
Why is it important to put things away after cleaning?
Do you think folding items neatly is important? Why? It makes storage easier
What are some items people often throw away but could recycle instead? batteries, glass or plastic bottles, paper, deposit bottles
How do you decide whether to throw something away or keep it?
How often do you take out the trash at home? – before guests arrive, an occasion. I take mine out when it is full.
Do you prefer hanging up clothes or folding them? Why?
What do you need to sort out at home today?

I try to upcycle my things (= make it into something else)

In Sweden you pay a 1kr deposit on PET bottles
A cardboard box (made of cardboard) “kar-bord” (wellpapp)
A milk/juice carton
I love Disney cartoons!
Materials – all uncountable – paper, cardboard, plastic, glass, fabric, silver, gold

Health and safety
What do you see in these pictures? Why are these important?
What health and safety problems could happen in a hotel or restaurant?
a fire extinguisher contains powder/foam/water to extinguish fires
a fire blanket is used to smother flames (= to remove the oxygen)
Set off the fire alarm
water sprinklers in the ceiling
a fire exit /an emergency exit
A fire exit must always be unlocked/ unobstructed /unblocked/ illuminated/signed
There must be a floor plan/ a map of the hotel including all emergency
a slippery floor – you must always put out a warning sign to avoid accidents
He’s slipped and fallen down
Hotels must have a first aid kit/box available.
It contains scissors, bandages (“bandidge”), plasters (band aids USA), disenfectant wipes
It’s a telephone box that has been converted to a defibrillator
I’ve been on a training course to learn how to use a defibrillator

Have you experienced any of the situations above? Have you ever had to administer first aid for example?
The fire alarm went off so we had to leave the building
We had fire drills/earthquake drills at school (Practice fire alarms)
Level 6 on the Richter scale
We stood under the door frame
to bring someone back to consciousness
Our kitchen fire was a learning curve for all of us
You mustn’t take the lifts, you must use the stairs and go immediately to the fire exit
an emergency exit
Go to the (nearest) assembly area
Staff should wear a yellow vest
If he or she loses consciousness, you should call a doctor or an ambulance

Wet floor in the reception area
What should you do if you see a wet floor? What can you use to warn people? What happens if someone slips?
Fire alarm goes off during check-in
What is the first thing you should do? Where should you take the guests? What should you tell the guests?
What must and mustn’t staff and guests do?
A guest trips over luggage left in the hallway
Who is responsible for ensuring hallways are clear? What should you do if a guest is injured?
What should you do to help the guest? How can you stop this from happening again?
A kitchen fire starts while cooking
What might have caused it? What can you use to stop the fire? Who should you call for help?
Broken glass in the bar area
What should you do if a glass breaks? How can you make the area safe? What tools do you need to clean it up?
You should sweep up the glass with a dustpan and brush.
Use a broom

Imagine a visitor is coming to your town/city, region, or country. What is the one place they must see or experience? Why?
I recommend ___ because…
It’s famous for…

What is the best way of getting around your city?
What food should a visitor try, and what should they take home as a souvenir? What products is your region famous for?

How do you get to Gustavsberg? (=one person)
You get there by bus. It’s convenient. (“ee”)
pendeltåg = commuter train
to commute to work every day

 

Talk about your favourite place in Sweden/Scandinavia. What would you like to experience that you haven’t yet done? What would you recommend a visitor to do or see?

Everyone/Everybody is welcome to the event
Have you been to Gotland?
You should go and see the Changing of the Guard at the palace
I want to travel north to see the Northern Lights.

I went dogsledging / dogsledding
He’s a shepherd
the Polar night
In June you can see the Midnight Sun
The Roman Empire