Lesson 2 – Tuesday “the” 3rd “of” February
Aims
- Review from Lesson 1
- Job roles in the hotel and restaurant industry.
- Common phrases when interracting with guests
- Rooms and facilities in a hotel
She’s feeding her baby.
Two glasses – a glass of sparkling water / still
Say these dates: (date/month)
2/2 11/7 15/7 12/11 31/12 1/8 5/4 “fifth” 7/1 15/6 20/12 30/3 12/3 29/2 1/5 24/12 25/12 26/12 12/6
5/4/26 3/4/26 “the” fifth “of” April 2026
Easter Sunday, Good Friday
Fri 19/6/26 Sat 20/6/26
Midsummer Eve, Midsummer Day
We only get the 29/2 every four years. A Leap Year (= 366 days)
| Introduce yourselves to each other
What’s the date today? What date is it tomorrow? What date is your birthday? What is your favourite month of the year? Why? Which season do you like best and why? What kind of things do you do in the different seasons? What date(s) is/are important in your culture? Why? How do you celebrate them?
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In the winter, I go skiing.
The four seasons
It’s winter now
In the spring I go for a walk in the forest. I’m not a city person.
In the autumn (BrE) / the fall (US) I go for a lot of walks. I’m sad about the winter coming. I (don’t) pick mushrooms and enjoy the colours of the trees.
Chanterelle mushrooms
In the summer I like to go to my summer house. I go for a run three times a week. I take my dog for a walk in the forest.
I go on long hikes
I love/like/enjoy spending time outdoors
I love/like/enjoy cooking.
I love/like/enjoy eating traditional food at Christmas
I have both Swedish and British passports. I have dual nationality/citizenship.
The 12 signs of the Zodiac
I was born in the 70s. (not “I am born”)
Jobs in hotels and restaurants
kitchen porters, dish washers, kitchen assistants
housekeeper, a repairman, a maintenance man, hotel porter
They’re waiting staff – event organisers
She’s the hotel manager.
He’s a chef.
A school cook (lower status, less trained)
He’s a bus driver. He drives a limousine = he’s a chauffeur
They’re kitchen porters (BrE/Ireland) They’re dishwashers (US)
They work in potwash.
She’s a housekeeper. He’s a repairman/ a maintenance man. He works in maintenance.
We reported the problem to reception and they called maintenance.
He’s a concierge. He’s a doorman. He’s a waiter, she’s a waitress. They are waiting staff.
They’re events (wedding reception, 50th birthday) organisers, a conference organiser
She’s the hotel manager.
What’s his/her job? Where does he/she work? What are their jobs? Where do they work?
- He’s a chef. He works in a (hotel/restaurant)
- She’s a bar She works in a bar.
- They’re receptionists. They works in reception
- They’re kitchen assistants/kitchen porters. They work in the kitchen.
- What’s her job? Where does she work?
- She’s a bartender. She works in a bar
- She’s a housekeeper. She works in housekeeping.
- He’s a repairman/a maintenance man. He works in maintenance
- He’s a ….
- He’s a ….
- He’s a ….
What are their jobs? What do they do? Where do they work?
- They’re receptionists. They work in reception/in a hotel.
English grammar
Man – what’s his job?
Woman – What’s her job?
More than one person – What are their jobs?
Where do they work?
The bartender works in the hotel bar
The bartenders work in the hotel bar.
Where does the bartender work?
Where do the bartenders work?
- What does a chef do? He/she cooks food for guests.
- What is his/her/their responsibilities?
- What does a bartender do? They prepare drinks for hotel guests (gender neutral). They mix cocktails.
- What does a kitchen assistant/porter do? They do the washing up. They clean the pots and pans. They do the dishes (= at home)
- What does a housekeeper/room attendant do? The housekeepers clean the hotel rooms every day. They change the bedding. They clean the toilet
- What does a maintenance worker/repairman do? He repairs things that are broken in the hotel.
- What does a porter do? A porter helps with the guests’ baggage (USA) / luggage (BrE). He takes / carries the bags to the rooms
- What does a concierge do? The concierge helps the guests with parking and he gives guests directions. (= show them the way)
- What does a waitress do? What do waiting staff do? She serves food to guests. She gives them the menu and then comes back to take the food and drinks order
- What does a breakfast waitress do? She prepares and serves the breakfast to guests.
- What does an events organiser do? This is a person who plans events such as weddings and company conferences
- What does a hotel manager do? A hotel manager has the responsibility for future planning and the finances. He or she makes sure the working environment is suitable. He or she is in charge of (=control) the hotel and the staff.
A hotel inspector
A mystery shopper, a mystery guest (= part of quality control)
Cocktails without alcohol = mocktails (= non-alcoholic cocktails)
I need to vacuum the floor (with a vacuum cleaner)
I need to clean the floor
I need to mop the floor
To sweep the floor
10.45
It’s ten forty-five AM/PM
It’s quarter to eleven
10.30
It’s ten thirty
It’s half past ten
10.15
It’s ten fifteen
It’s quarter past ten
10.55
It’s ten fifty-five.
It’s five (minutes) to eleven.
11.05
It’s eleven “oh” five.
It’s five past eleven.
11.25
It’s eleven twenty-five
It’s twenty-five past eleven.
11.35
It’s 11 thirty-five
It’s twenty-five to twelve
Common phrases when interracting with guests
Good morning! Good afternoon! Good evening! Goodnight! Sleep well! Have a good night’s sleep!
Welcome to our hotel!
Welcome back! (=returning guest)
Please
Please wait a moment. I’ll be with you in a moment.
Thank you
Sorry
You’re welcome! Don’t mention it ( = formal) No problem.
Please come in.
Can I help you? How can I help you?
What is the Wi-Fi password?
The Wi-Fi password is/it’s …
Let me know if you need anything.
I hope you’re enjoying your stay with us
Thank you for choosing us.
Thank you for staying with us.
(We) Hope to see you again soon.
Have a great/nice/lovely day!
Safe travels! Have a safe/nice flight/journey. (= I hope you get home safely)
See you soon! See you later! See you some other time!
Catch you later! See you later alligator! In a while crocodile. (With a friend, very informal)
Greeting and Checking In
Receptionist: Good afternoon! Welcome to our hotel!
Guest: Good afternoon!
Receptionist: Please wait a moment/ I’ll be with you in a moment.
Guest: Thank you.
Receptionist: Can I help you?
Guest: Yes, I have a reservation.
Asking for the Wi-Fi Password
Guest: Excuse me, what is the Wi-Fi password?
Receptionist: The Wi-Fi password is “hotel2024”. All in lower-case letters.
Guest: Thank you.
Receptionist: Don’t mention it. I hope you’re enjoying your stay with us.
Capital H for hotel and the rest in lower-case.
The password is case-sensitive.
Greeting a guest in the morning
Receptionist: Good morning!
Guest: Good morning!
Receptionist: I hope you’re enjoying your stay with us.
Guest: Yes, thank you. The room is very nice.
Receptionist: I’m glad to hear that. Let me know if you need anything.
Guest: Thank you, I will.
Receptionist: Have a lovely day!
Guest: You too! / The same to you!
Greeting guests from a day out
Staff: Good evening! Welcome back!
Guest: Good evening!
Staff: Did you have a nice day out?
Guest: Yes, thank you. We had a great day.
Staff: That’s wonderful to hear. Did you visit the city centre?
Guest: Yes, we did. It was beautiful.
Staff: I’m glad you enjoyed it. Please let me know if you need anything.
Guest: Thank you very much.
Staff: You’re welcome! Have a lovely evening.