Lesson Twelve

What’s the date today?   It’s Tuesday the”  5th “of”   May

•  Monday 13^th April was the first lesson (= number 1)
• Tuesday “the” 14^th  April was the second lesson (= number 2)
• Wednesday 15^th  “of” April was the third lesson (=number 3)
• Monday 20^th April was the fourth lesson  (lesson 4) “foorth”    twen-tee-yuth
• Tuesday 21^st April was the fifth lesson (lesson 5)   “furst”
• Wednesday “the” 22^nd  April was the sixth lesson (=number 6)    “siks-th”
• Thursday 23^rd “of” April was the seventh lesson   (=number 7)  seventeenth 17
• Last Monday was the eighth lesson (=number 8)
• Last Tuesday was the ninth lesson (=number 9)
• Last Wednesday was the tenth lesson (= number 10)
• Monday was the eleventh lesson (= number 11)
• Yesterday was the twelfth lesson(=number 12)
• Tomorrow will be the thirteenth/last lesson. (=number 13).

 

What we did today:

• Words with similar meanings (more for homework)
• Vocabulary and discussion – employment (cont)
• Interview questions

 

 Review

• It’s a bonfire
• We have a downstairs and an upstairs toilet.
• We have a rooftop swimming pool.
• My house has two floors.
• My apartment has five floors.
• There’s a spider on the ceiling.
• In Sweden, a 50^th birthday is known as a milestone birthday.   (= milstolpe)
• My grandparents celebrated their golden wedding anniversary at a hotel.
• Competitors are individuals, teams, or businesses trying to win the same customers, market share, or goal, often offering similar products or services. Also used in sport competitions

 

shade – shadow – shades – shadows 

• shade: protection from the sun
• shadow: a dark shape made when something blocks the light

Long shadows in the late afternoon.

She is sitting in the shade to get out of the sun.

different shades of red. I like the poppy red shade.

1. The children were playing, jumping on each other’s shadows.
2. The sun was too hot, so we sat in the shade.
3. The temperature is 30 degrees in the shade.
4. In the evening, your shadow is longer than you are.
5. The trees provided some much-needed shade.
6. I enjoy sunbathing, but I usually move to somewhere in the shade during the hottest hours of the day.
7. We rested in the cool shade under the umbrella.
8. It was too sunny, so we sat in the shade under the tree.
9. The statue’s shadow looked much longer in the early morning light.
10. The dog suddenly stopped when it saw its own shadow on the ground.
11. The beach had very little shade so we brought a large umbrella.
12. She bought lipstick in three slightly different shades of red.

 

Are unions important in your job? Why / why not?  “yuniyuns”

I’m not working at the moment, I’m studying Swedish.  (= happening now, you’re explaining your current situation)

I forgot to tell you that I’m working today so I will be absent.

I worked as a teacher.

He smokes like a chimney. .  (like = in a similar way)

I’m a qualified lecturer/teacher in biology.  I have the right qualifications.

He’s a/an authorised translator (= oversättare)   åthurized

a trainee doctor without much experience – to get hands-on experience

She was an inexperienced doctor.

He is an intern.  he is on an internship. (USA, short period)

There are more job/career prospects in a bigger company than a smaller one.  (= a lot more options)

startlön =  We offer a starting salary of…..

nöjd  I am (dis)satisfied with my salary.

Prao (praktisk arbetslivsorientering)  – to be on work experience or on a work placement (school students)

You should change job every four years for a better salary.

 

 

 

 

 

 

Preparing for job interviews

• What preparations should you make before going to an interview for a job (in hospitality)?
• What do employers in hotels/restaurants/pubs usually expect from staff?
• What kind of skills or qualities are important (e.g., teamwork, communication, handling stress)?
• What should you wear to the interview?
• What questions should you prepare answers for?

 

Ideas

You should:

• research the company
• practise common interview questions
• prepare examples of past experience
• think about customer service situations
• arrive on time and be polite

 

tell + someone

I told the interviewer about my experience.

You can tell the interviewer about that at the interview.

I talked about that in the interview-

 

stress:

I was very stressed  “stress”

It was a stressful experience.

Folkuniversitetet is my employer.  I am an employee of Folkuniversitetet

Employers are looking for good communication skills and problem solving skills

 

Ikea lägger ner varuhus i Borlänge = Ikea is closing (down) its Borlänge store.

Systembolaget closes at 3pm on Saturdays.  (every Saturday)

The company is closing down the shop due to declining sales.  (going out of business)

Many travel agencies went out of business during the pandemic.

Many British pubs closed down during the pandemic.

 

Interview 1: Hotel Receptionist

You are applying for a job as a receptionist at a busy hotel.

Questions:

• Can you tell me a little about yourself?   Tell me about your family.
• Why do you want to work at our hotel?
• How would you handle a guest who is unhappy with their room?
• What would you do if the phone is ringing and a guest is waiting in front of you?
• How do you stay calm under pressure?
• What are your strengths (and weaknesses)?  What can you bring to this role/to this position?

Do you have any experience in working in reception?  What is your experience…?

 

Interview 2: Restaurant Server

You are applying for a waiter/waitress position in a popular restaurant.

Questions:

• Why do you want to work in this restaurant?
• What does good customer service mean to you?
• How would you deal with a difficult customer?
• Can you describe a time when you worked in a team?
• What would you do if you made a mistake with an order?

 

 

Interview 3: Pub Bartender

You are applying for a bartender job in a busy pub.

Questions:

• Do you have any experience making drinks or working behind a bar?
• How would you handle a customer who has had too much to drink?
• How do you manage multiple orders at the same time?
• What would you do if two customers are arguing?
• Why do you think you are a good fit for this pub?

 

Interview 4: Hotel Housekeeping Staff

You are applying for a housekeeping role in a hotel.

Questions:

• Why are you interested in this job?
• How do you make sure your work is always clean and organized?
• What would you do if you found something valuable left in a room?
• How do you manage your time when you have many rooms to clean?
• Are you comfortable working independently?  … with the minimum of supervision?

 

 

What grammar points would be useful in a job interview?

Present simple for routines and qualities, to describe yourself and your skills.

• I work well in a team.
• I handle stress well. I deal with stress well.
• I enjoy working with customers.

 

Past simple for experience and answering “Tell me about a time…” questions.

• I worked in a café last year.
• In my previous job, I helped a customer who had a problem.
• We solved the issue/problem quickly.

 

Present perfect for general life experience

• I have worked in customer service.
• I have dealt with difficult customers before.
• I’ve never worked in a bar.

 

Modal verbs for politeness, ability, solutions

would for hypothetical answers

• I can communicate well with customers.
• If there was a problem, I would help the guest immediately.
• I could offer another room.
• I should stay calm in difficult situations.

 

First conditional for real situations

Useful for problem-solving answers.

• If a guest complains, I will try to help.
• If I make a mistake, I will correct it quickly.

 

Second Conditional for hypothetical situations

• If a customer was angry, I would stay calm.
• If I had a problem, I would ask my manager.

 

Linking words to help you sound more fluent.

• because, and, so, also, then
• I like this job because I enjoy working with people.

 

Basic question forms

• Why do you want to work here?
• How would you handle this situation?
• Do you have experience in…?

 

Functional language

• I believe that…
• In my experience…
• I would say that…
• From my point of view,…
• One example is…  / Let me give you an example
• One time I had to…

Interview 1: Hotel Receptionist

Interviewer: Good morning. Can you tell me a little about yourself?
Candidate: Good morning. My name is ____, and I have experience in customer service. I enjoy working with people and helping guests feel welcome.

Interviewer: Why do you want to work at our hotel?
Candidate: I like the professional environment here, and I think I can use my communication skills to provide good service.

Interviewer: How would you handle a guest who is unhappy with their room?
Candidate: I would listen carefully, apologise, and try to find a solution, like offering another room.

Interviewer: What would you do if the phone is ringing and a guest is waiting?
Candidate: I would politely ask the guest to wait a moment and answer the phone quickly, then return my attention to the guest.

Interviewer: How do you stay calm under pressure?
Candidate: I stay organised and focus on one task at a time. I also try to remain polite and positive.

 

Interview 2: Restaurant Server

Interviewer: Why do you want to work in this restaurant?
Candidate: I like the atmosphere here, and I enjoy working in busy environments.

Interviewer: What does good customer service mean to you?
Candidate: It means being friendly, attentive, and making sure customers have a good experience.  eks-pee-riuhnts

Interviewer: How would you deal with a difficult customer?
Candidate: I would stay calm, listen carefully, and try to solve the problem politely.

Interviewer: Can you describe a time when you worked in a team?   wurked
Candidate: Yes, in my previous job we worked together during busy hours to serve customers quickly.

Interviewer: What would you do if you made a mistake with an order?
Candidate: I would apologise, correct the mistake, and inform the kitchen immediately.

 

Interview 3: Pub Bartender

Interviewer: Do you have any experience working behind a bar?
Candidate: Yes, I worked part-time in a café where I prepared drinks and served customers.

Interviewer: How would you handle a customer who has had too much to drink?
Candidate: I would politely refuse to serve more alcohol and offer water instead.

Interviewer: How do you manage multiple orders at the same time?   “mull-tipull”
Candidate: I stay organised and remember the order of customers.

Interviewer: What would you do if two customers are arguing?    “aah-gyu-ing”     Fighting (physical)
Candidate: I would stay calm and try to separate them, and call for help if necessary.

Interviewer: Why do you think you are a good fit for this pub?  fitt  (rather than feet)
Candidate: I am friendly, quick, and I enjoy working in social environments.

 

Interview 4: Hotel Housekeeping Staff

Interviewer: Why are you interested in this job?
Candidate: I like keeping things clean and organized, and I enjoy working independently.

Interviewer: How do you make sure your work is always clean and organized?
Candidate: I follow a checklist and pay attention to details.   “DEE-tayles”

Interviewer: What would you do if you found something valuable in a room?   vall-yu-bull
Candidate: I would report it to the manager immediately.

Interviewer: How do you manage your time when you have many rooms to clean?
Candidate: I plan my work and try to be efficient.  wurk    wök    walk wåk

Interviewer: Are you comfortable working independently?
Candidate: Yes, I am responsible and can manage my tasks alone.