This may change as needed!
1. Practical information, getting to know each other and looking at the course ahead
- Practical information.
- Geting to know each other, practise speaking English in small groups
- Introduce yourself and talk about your work, experience and skills as well as the type of job you do or you are looking for.
- Discuss your expectations and wishes for the course.
- Practise greetings, basic workplace words and useful phrases.
- Basic vocabulary for retail and greetings
- Calendar – days and dates
2. The shop and your workplace
Learn the names of places, things, and people’s roles in a shop or workplace. Practise saying where things are, and asking and answering questions, asking for directions, and understanding simple instructions.
Learn the names of departments, products, and people’s roles in different types of shops. Practise saying where things are, asking for directions, and understanding simple instructions.
Grammar:
Present simple, to be – There is / there are, prepositions of place, this/that/these/those.
3. Greeting and helping customers
Learn how to welcome customers and offer help. Practise asking customers what they need, answering simple questions, and using friendly, polite and professional English. Dealing with common supermarket customer requests.
Grammar: Can / could, would like, question forms.
4. Products, sizes, colours and descriptions
Learn how to talk about products, including their size, colour, material, and features. Practise describing and recommening products, helping customers find the right product and offering alternatives when something is not available. Supermarket products and categories, such as food, drinks, household products, packaging and different sizes.
Grammar: Adjectives, have / have got, some / any, and comparatives such as bigger, smaller, cheaper.
5. Prices, sales and offers
Learn how to talk about prices, discounts, sales, and special offers. Practise numbers, percentages, and common English used when talking about prices with customers.
Grammar: How much / how many, comparatives, numbers and basic percentages.
6. Checkout and payments
Learn useful English for working at the checkout. Practise talking about cash, cards, receipts, change, and the total price. Practise simple conversations with customers when they pay. Supermarket checkout language, including bags, loyalty cards, receipts, contactless payment and common problems with payments. Focus on polite customer service and completing a sale from start to finish.
Grammar: Would you like…?, Can / could, question forms and numbers.
7. Stock, orders and deliveries
Learn words and phrases for stock, orders, deliveries, and the stockroom. Practise talking about how many products you have and checking if something is available. Following instructions and reporting simple problems with stock or deliveries.and dealing with simple problems. Supermarket stock and deliveries, including filling shelves, checking dates, moving products and reporting missing or damaged items.
Grammar: There is / there are, some / any, much / many, and how many.
8. Communicating with colleagues and managers
Learn how to speak to colleagues and managers at work. Practise giving and following simple instructions, asking questions, asking for help, and checking that you understand what to do.
Grammar: Imperatives, can / could, should, need to / have to.
9. Returns, exchanges and customer complaints
Learn how to deal with common customer problems. Practise talking about returns, exchanges, refunds, and damaged products. Learn how to apologise, explain a problem, offer a solution and ask a manager for help.
Grammar: Past simple, because, can / could, and would like.
10. Basic finance terms
Learn simple words used for money and making payments, such as receipt, invoice, payment, price, cost, and total.
Grammar: Numbers, dates, how much, question forms, and simple past and present sentences.
11. A typical day at work
Use the English from the course to talk about a typical day at work and common workplace situations. Practise talking about tasks, responsibilities, working hours and routines, including starting a shift, filling shelves, helping customers, working at the checkout, taking breaks and finishing a shift.
Grammar: Present simple, adverbs of frequency such as usually, sometimes, always, and time expressions. The order of tasks using first, then, after that, finally.
12. Review and practical workplace English
Review the most important words, phrases, and grammar from the course. Practise using English in practical retail and supermarket situations, bringing together customer service, checkout, stock, deliveries, teamwork and workplace communicatioThe focus is on building confidence and using English as independently as possible.
Grammar: Review of the main grammar from the course, with a focus on using it correctly in real situations.