Lesson Three English for Retail and Customer Service A1+
What we did today:
- Review from first two lessons
- job roles and responsibilities in retail
What’s the date today? Wednesday “the” 2nd September
What was the date yesterday? It was Tuesday “the” 1st of September
What’s the date tomorrow? It will be Thursday “the” 3rd
(the) thirty-first “the thurty furst”
the first
the second
the third “thurd”
- The first lesson
- The first time we met
- The second meeting of the day
| In breakout rooms |
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1. Please introduce yourselves and each other to any new students in the group 2. What did you do in the lesson yesterday? What did you learn that was useful? 3. Name two new words and/or phrases you have learned this week. 4. What did you do in English yesterday in addition to the lesson? 5. Did you check the websites from the blog? What did you learn from them and what did you think of the exercises?
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I’ve been living in Sweden for 5 years. (live)
I’ve been in Sweden for 5 years
I’ve lived in Sweden…
(have been)
I don’t understand all the details, but I get the gist (= main meaning, enough to understand)
I didn’t quite catch what you said, it’s too noisy here. = hear
“djist”
get = understand
I don’t get the joke = I don’t understand
Family
- My brother’s/sister’s son is my nephew
- My sister’s daughter is my niece.
- My mother’s/father’s sister is my aunt. (an aunty)
- My mother’s brother is my uncle.
- My mother’s sister’s children are my cousins.
- My sister’s husband is my brother-in-law.
- My husband’s brother is my brother-in-law
- My husband’s sister is my sister-in-law
- My grandmother’s mother is my great-grandmother.
- mormor/farmor =
- my maternal grandmother
- my paternal grandfather
- my maternal grandparents
- stepfather, stepbrother
- stepchildren
- we share one parent = my half-brother
- Which one would you like? blue or red? – I’ll take one of each.
Materials
A bag made of leather / plastic a leather handbag
A jumper made of cashmere/ wool a woolly / woollen jumper
a cotton shirt
A container made of cardboard / plastic
Too many plastic containers end up in landfill.
a prescription for sleeping tablets
disposable razor, nappy, straws
reusable products are better for the environment
a chimney
jeeeeeens
gins
jeans / genes
to have good genes = old and healthy 😊
Match the verbs with the nouns – supermarkets and other shops
help greet answer scan sell take give check order pack unpack organise clean arrange recommend solve deal with open close supervise stock receive ?
payments products customers receipts shelves the store complaints staff questions deliveries prices
help customers
greet customers
answer questions
scan products
stock shelves, fill shelves, take something from the shelves, organise the shelves, organise the staff schedules, to organise the staff rota
give the customer a receipt
check the shelves, check payments, check prices
receive deliveries. receive a package, receive a delivery
I’m at home this morning as I’m waiting to receive a delivery,
to order products, to unpack boxes
to take orders
The shop has taken my furniture order
to supervise the staff in the store ( a supervisor)
I work as a cashier.
She supervises the cashiers.
If you try to buy beer at a self-service checkout, what happens?
A supervisor approves the age limit. He/she asks for ID/ proof of age.
a valid form of photo ID
We don’t accept cheques/ checks.
Card payments only, no cash accepted.
stimulating exercise
challenging exercise
What happens in shops every day?
- help customers
- greet customers
- answer questions
- sell products
- scan products
- take payments
- give change
- give receipts
- check prices
- check stock
- order products
- receive deliveries
- unpack boxes
- pack orders
- organise shelves
- clean the store
- arrange products
- recommend products
- solve problems
- deal with complaints
- open the store
- close the store
- supervise staff
What does a cashier do? A cashier scans products and takes payments.
What does a shop assistant do? A shop assistant helps customers and recommends products. They stock/organise shelves
What does a manager do? A manager manages the store and supervises “superviziss”
What does a cleaner do? A cleaner keeps the store clean and cleans up accidents, spilled products, broken glass etc
What does a security guard do? A security guard keeps the store safe.
A salesperson helps customers choose products and makes recommendations. They give information and are part of the marketing process.
A delivery driver delivers products. He or she is responsible for delivering products.
A warehouse worker organises products.
a shelf stocker….
a person who steals things form shops? a shoplifter
personalrum – staff room
omklädningsrum – changing room (swimming pool)
the fitting room ( try on new clothes)
Back-office/non-customer facing roles
Stock Assistant – checks and organises stock. organisiss
Stock Controller – checks stock levels.
Warehouse worker – receives and moves products. a “false friend”
Buying Assistant – helps order products.
E-commerce Assistant – helps manage online orders.
Customer Service Administrator – answers emails and deals with customer problems. “aansas”
Finance Assistant – checks invoices and payments.
HR Administrator – helps with employee/staff/personnel information.
Office Administrator – organises documents, emails and meetings.
| Payroll Administrator | processes salaries, updates employee information, checks working hours, answers payroll questions |
PERsonal = private
personNEL = staff
This is personal information, not to be shared.
We have 100 staff on the payroll
My August payslip seems to be wrong
every week, hourly paid, in cash = wages
a monthly salary
a weekly wage
blue collar and white collar workers
What do you do in your job today? / What did you in a past job?
I check… I checked
I organise… I organised
I update… updated
I prepare…prepared
I send… sent
I receive… received
I deal with… dealt with “dellt”
I supervise/oversee… supervised/ oversaw
I oversaw the entire process from beginning to end
Skatteverket = the Swedish Tax Authority
What taxes do we pay in Sweden? income tax, VAT (= Value Added Tax, UK) GST (= Goods and Services tax), an inheritance tax
to complete and send in/sign a tax declaration
a tax return form (UK)
make/prepare sandwiches and salads
diskar = to wash up the dishes, to do the washing up, wash up wooden bowls by hand
“sim-ull-tayn-ee-yuss-lee” simultaneously / at the same time