Lesson Twelve 

What’s the date today?      It’s Thursday 24^th September

It’s a glorious autumn day

It was a foggy morning, but now the fog is clearing.

 What we did in the lesson:

• vocabulary and grammar review
• Deliveries – dialogues
• Pronunciation “ay”
• Reflections on the course and your progress

 

a receipt, a recipe, a pharmacist

a razor, a nappy/diaper, straws . What do they have in common?    They’re all disposable products.

Plastic is usually recyclable.  She went out to do the recycling  (means to take out bottles and cans etc)

I separate my rubbish and put it into the different containers

the recycling room

grovsopor?  We take bulky rubbish and furniture to  the recycling centre

What things do you recycle?  hard and soft plastic, clear and coloured glass, textiles

he is shoplifting, he is a shoplifter,  he is stealing a box of painkillers, porridge with milk and apple purée, oats, “ohts”, breakfast cereals, factory, fabrics

I like the flavour, but I don’t like the consistency

an aisle   “eye-yull”     I’ll be back!    Isle of Man, the Isle of Wight

jelly (USA)

peanut butter and jelly sandwiches

a jar of cloudberry jam,  a bottle of wine, a can of Coke

a cheese slicer, gingerbread biscuits “bisskitts” / cookies

wheat flour,

I use almond flour because I’m sensitive to wheat.

 Although I listened carefully but I couldn’t hear what she was saying.

“caahsull, whissul, lissun, krissmuss”

We put up decorations and a Christmas tree, We hung up Christmas stockings on the fireplace.

salmon, yoke, calf, calves- sammun, yolk, caaf, caavs

 

calf muscles

owl

ow!

• He ran out of ideas for the project and needed some advice.  (= no ideas left)
• I had completely run out of coffee, so I went to the shop to get some more.
• She’s running out of time. She needs to hurry or she’ll miss the bus.

 

(in)convenient or (un)comfortable?

1. The shopping centre was really convenient because it had free parking, long opening hours, and several shops in one place.
2. It was really convenient to order the shoes online and collect them from the shop on my way home. (= practical)
3. The armchair in the furniture shop was so comfortable that I could have sat there all afternoon.
4. The shop was in an inconvenient location, so I had to take two buses to get there, and there was a 25-minute wait between the buses.
5. I bought a pair of comfortable trainers that were perfect for walking around the city. “båt”    (sneakers US)
6. The new self-service checkout was much more convenient than waiting in a long queue.
7. The shop’s opening hours were inconvenient because I finished work after the shop had closed. (= impractical)
8. The trousers were too tight around the waist, which made them uncomfortable to wear.     (opposite = His clothes became loose)
9. It was __________ that there was no lift, so I had to carry the boxes upstairs.
10. The shop offered home delivery, which was much more __________ than carrying the large box home myself.
11. The sofa looked beautiful, but it was surprisingly __________.
12. It was __________ to have to return to the shop just because they had forgotten to remove the security tag.

 

 

lose weight /  put on weight   looz

to lose an important document

lose time

loose clothing / tight  looss

Don’t put woollen garments in a hot wash or they will shrink

shrink

My beautiful jumper shrank in the hot wash.

shrink – shrank – shrunk

drink – drank – drunk

play – played – played

leave – left – left

buy – bought – bought

sell – sold – sold

We’ve (completely) sold out of size 14. 

choose – chose – chosen

forget – forgot – forgotten

run – ran – run

 

past before the past

Past perfect simple  (had + past participle worked, bought, eaten etc)

Complete the sentences using the correct form of the words in brackets.

1. When I arrived at the shop, it had already closed. (= I couldn’t do any shopping)
   (close)
2. I couldn’t return the jacket because I had left the receipt at home.
   (leave)
3. The assistant couldn’t help me because another customer had already bought the last pair in my size.
   (buy)
4. The assistant couldn’t help me because she had already sold the last pair in my size to another customer.
   (sell)
5. When I tried the trousers on, I realised that I had chosen the wrong size.
   (choose)
6. When I went to pay for my shopping, I was embarrassed to discover that I had forgotten my wallet. (forget)
   (realise)
7. I went to the supermarket after work because I had run out of milk (no milk left)

 

leave something at home, forget something

Oh no! I’ve left my phone on the car seat.

I’ve forgotten the receipt.

 

fine or be fined

1. He had to pay a large/hefty fine for parking in the wrong place.
2. If you park here illegally, you could be fined. “find”
3. The company was fined €5,000 for breaking the regulations.
4. The police gave her a fine for speeding.
5. Drivers can be fined if they don’t obey the speed limit. oh-bay    disobedient  obey rules, obey your parents 
6. The shop received a hefty fine for selling products without the required safety information.
7. He was fined after the police caught him driving without a licence.
8. How much was the fine for parking on the pavement? (US sidewalk)
9. The driver was fined €200 for driving through a red light. (he ran a red light)
10. The court ordered him to pay a fine.
11. You can be fined if you don’t pay your taxes on time.
12. The restaurant was fined/has been fined for breaking health and safety rules.
13. She received a parking fine
14. Cyclists can be fined for cycling without lights and a working bell. (500 SEK per missing light and per bell)

 

I’m going on holiday tomorrow so I need to pack my bags this evening.

When she arrived at the hotel, she unpacked her bags before doing anything else.

 

OBEY | English meaning – Cambridge Dictionary

disobedient children

 

Complete the sentences about yourself and compare your answers with a partner

1. When I’m stressed, I cope with it by going for a long walk, drinking a nice cup of tea, listening to music in my headphones
2. Recently, I managed to complete a 10-km run for the first time.
3. I can get by with basic German when I go to Germany. I get by with a little help from my friends 😊
4. I find it difficult to cope with __________.
5. I managed to learn __________ even though it was difficult.
6. I could get by without __________, but it would be difficult.

 

 the stockroom

We need order more items from the warehouse

 

 

Practice!

1. Supermarket – missing items

Emma: Can you give me a hand with this delivery?
David: Sure. What’s the problem?
Emma: I’ve just counted the vegetables, and we’re short of five boxes of tomatoes.   tomaytoes (US)  /  tomahtoes (BrE)
David: How many were on the order?
Emma: Twenty boxes.
David: And we only have fifteen?
Emma: That’s right.
David: Does the delivery note show twenty?
Emma: Yes, it does.
David: OK. I’ll check with the driver before he leaves.
Emma: Good idea. If they’re not on the truck, we’ll have to contact the supplier.

 

2. Clothing Shop – damaged goods

Sophie: Have you seen these jackets?
Tom: No. What about them?
Sophie: There’s a problem with the delivery. A few of them arrived damaged.
Tom: Oh, no. How many?
Sophie: Three. This one has a broken zip, and these two have stains.   “stayns”  – eg ink stains on my jeans, coffee stains, wine stains
Tom: Can we still sell them?   (= are they sellable?)
Sophie: No, I don’t think so. We should put them to one side.
Tom: I’ll make a note of the damaged items.   eye-tums
Sophie: Thanks. I’ll send the details to the supplier.  su-PLY-ah

 

3. Systembolaget – wrong wine

Sarah: I think there’s something wrong with this order.
David: What do you mean?
Sarah: We ordered twelve bottles of red wine, but these are white.
David: Are you sure?
Sarah: Yes. I’ve checked the order number and the delivery note.
David: What does the delivery note say?
Sarah: It says twelve bottles of red wine.
David: And we received twelve bottles of white?
Sarah: Exactly.
David: OK. I’ll call the supplier and explain what happened.
Sarah: Great. We need to get the correct wine delivered.    “dell-LIV-uhd”

 

4. Electronics Shop – short delivery

Anna: Can you check these boxes with me?
Mark: Of course. What are we looking for?
Anna: We ordered ten wireless speakers, but I can only find eight.
Mark: Maybe the other two are in another box.   “anuhtha”
Anna: I’ve checked all the boxes. They’re not here.
Mark: What about the delivery note?
Anna: It says ten speakers.
Mark: Right. So the delivery is incomplete.
Anna: Exactly.
Mark: I’ll contact the supplier and ask them to send the missing two.
Anna: Perfect.

this morning

theeese mornings

 

5. Bakery – wrong order

Lisa: Something doesn’t look right with this morning’s delivery.
Ben: What’s wrong?
Lisa: We asked for 40 wholemeal loaves, but they’ve delivered white bread.     “hole”
Ben: All 40?
Lisa: Yes, unfortunately.
Ben: That’s a lot of bread!
Lisa: I know. And we need the wholemeal bread for today.
Ben: Does the delivery note show the correct product?
Lisa: Yes, it does.
Ben: Then it looks like the bakery sent the wrong items.
Lisa: I’ll give them a call and see if they can replace them today.

 

6. Pharmacy – Checking a Delivery

Maria: The new delivery has arrived. Can you help me check it?
James: Sure. What should we start with?
Maria: Let’s check the quantities first.
James: OK. We ordered 50 bottles of shampoo.    shamPOO
Maria: How many have we got?
James: Fifty. That’s correct.
Maria: Good. What about the hand cream?    kreeem
James: We ordered 30, but there are only 28 here.
Maria: Are you sure?
James: Yes. I’ve counted them twice.
Maria: OK. Let’s make a note of it and report the shortage.     “shortidge”

storage

7. Furniture shop – Delivery Problem

Peter: We’ve got a problem with the new delivery.    “weeve”
Claire: What’s happened?
Peter: One of the tables is damaged.
Claire: Where is the damage?
Peter: There’s a large scratch on the top.
Claire: That’s not good. Can we repair it?
Peter: I don’t think so. It’s quite deep.
Claire: OK. Take a photo and write down the product number.
Peter: No problem.
Claire: I’ll contact the supplier and ask for a replacement.

re-PLAYs-munt

My cat scratched me on the arm

8. Sports shop – extra items

Jack: I’ve just finished checking the delivery.   “ayve”
Nina: Everything OK?
Jack: Almost. We received some extra items.
Nina: Extra items? What did we get?
Jack: We ordered 20 footballs, but there are 25 in the delivery.
Nina: That’s strange. What does the delivery note say?
Jack: It says 20.
Nina: So they’ve sent us five by mistake.    “thayve”
Jack: Exactly.
Nina: We shouldn’t put them into stock yet.
Jack: Agreed. I’ll contact the supplier and check what they want us to do with them.

 

for emphasis/ denial – I did NOT break the window!

 

 

Now make your own dialogues:

1. Supermarket – Missing Delivery

You work in a supermarket. A delivery has just arrived.

• You ordered 40 boxes of cereal, but only 35 arrived.
• Check the delivery note.
• Check whether the missing boxes could be somewhere else.
• Decide what to do next.

Roles: Store employee / colleague

 

2. Clothing Shop – Damaged Products

You work in a clothing shop.

• A delivery of new jackets has arrived.
• Two jackets have broken zips and one has a stain.
• Discuss whether you can sell them.
• Decide what to do with the damaged items.
• Decide who will contact the supplier.

Roles: Shop assistant / supervisor

 

3. Systembolaget – Wrong Products

You work at Systembolaget.

• You ordered 12 bottles of red wine.
• You received 12 bottles of a different red wine.
• Check the delivery note and the order.
• Explain the problem.
• Decide what action to take.

Roles: Employee / colleague

 

4. Electronics Shop – short delivery

You work in an electronics shop.

• You ordered 10 wireless headphones.
• Only 8 have arrived.
• Check the boxes and delivery note.
• Discuss whether the other two might be somewhere in the stockroom.
• Decide whether to contact the supplier.

Roles: Employee / manager

 

5. Bakery – wrong quantity and damaged goods

You work in a bakery.

• You ordered 50 loaves of bread.
• Only 45 arrived.
• Two of the 45 loaves are damaged.
• Explain the problem to your colleague.
• Decide what needs to be reported and who will contact the supplier.

Roles: Bakery employee / manager

 

6. Sports Shop – extra products

You work in a sports shop.

• You ordered 20 footballs, but the delivery contains 25.
• The delivery note says 20.
• Check the order and discuss what might have happened.
• Decide whether to keep the extra products or contact the supplier first.

Roles: Shop employee / colleague

 

 

 

Pronunciation “ay”

say, day, away, play, stay, may, bay, way, lay, pray, payday maybe

invisible “y”

same came name blame fame famous

lane, Dane, Danish, crane

able  table  cable

late, later, the latest

plate, mate, crate, hate, date, state, create, locate, location

Spain  wait wayt, paint, main, maintenance, pain, painful, rain, stain, stained,

played, stayed, made, paid,

arcade. parade

station, nation, situation, creation, location   “sh”

strange, arrange, arrangement,  range

they, they’ve, obey, weigh, weight, great

April, age, able, apron

exchange payment sale  display  bakery price label

tails, details, available

 

 

May I help you with anything today?

Are you paying by card or cash today?

This item is in the sale today.

The bakery is straight ahead.

Please wait here for a moment.

The changing area is over there next to the display.

That payment failed, can you try again? – Gosh, what an embarrassing situation!

Your receipt says you’ve paid already.

You pay for the sweets by weight.

The baker is coming right away.

Can you save this for later?

Do you have this in beige?

Is there a cheaper table available?

Can I take this away today?

Where can I make a payment? – You can pay at the self-checkout station.

Is this the latest model?  No, that will be available in either April or May

Please take a seat and wait while I locate the best rate.

That display was changed this morning.

We can arrange home delivery later today.

I’m afraid that size is not available.

We have a wide range of plates and trays upstairs.

The price changed after yesterday’s promotion.

The delivery arrived late this morning.

Don’t blame me for that mistake!

She became famous at a young age.

After the parade, the children asked to go to the arcade but they had to wait.

 

 

 

Reflecting on your progress

1. What can you do in English now that you could not do before the course?
2. What new English words or phrases have you learned?
3. What part of the course did you find most useful?
4. What was difficult for you?
5. What are you most proud of?
6. How confident do you feel speaking English now?

☐ not confident  ☐ a little confident  ☐ quite confident  ☐ very confident

7. How do you feel about speaking English with customers?

☐ not confident  ☐ a little confident  ☐ quite confident  ☐ very confident

8. What would help you feel more confident?
9. How will you use English in your future studies or work?
10. How will you practise your English after the course?
11. Where can you use English in your everyday life?
12. Finish the sentence:

“After this course, I feel…”

 

“My next step is…”