{"id":7611,"date":"2026-09-24T11:48:02","date_gmt":"2026-09-24T09:48:02","guid":{"rendered":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/?page_id=7611"},"modified":"2026-09-24T11:49:46","modified_gmt":"2026-09-24T09:49:46","slug":"notes-from-lesson-12-24-9-26","status":"publish","type":"page","link":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/completed-courses\/retail-and-customer-service-a1-course-start-31st-august\/notes-from-lesson-12-24-9-26\/","title":{"rendered":"Notes from Lesson 12 (24\/9\/26)"},"content":{"rendered":"<p><strong><u>Lesson Twelve\u00a0<\/u><\/strong><\/p>\n<p>What\u2019s the date today?\u00a0\u00a0 \u00a0\u00a0\u00a0It\u2019s Thursday 24<sup>th<\/sup> September<\/p>\n<p>It\u2019s a glorious autumn day<\/p>\n<p>It was a foggy morning, but now the fog is clearing.<\/p>\n<p><strong>\u00a0What we did in the lesson:<\/strong><\/p>\n<ul>\n<li>vocabulary and grammar review<\/li>\n<li>Deliveries &#8211; dialogues<\/li>\n<li>Pronunciation \u201cay\u201d<\/li>\n<li>Reflections on the course and your progress<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p>a receipt, a recipe, a pharmacist<\/p>\n<p>a razor, a nappy\/diaper, straws . What do they have in common?\u00a0\u00a0\u00a0 They\u2019re all disposable products.<\/p>\n<p>Plastic is usually recyclable.\u00a0 She went out to do the recycling\u00a0 (means to take out bottles and cans etc)<\/p>\n<p>I separate my rubbish and put it into the different containers<\/p>\n<p>the recycling room<\/p>\n<p>grovsopor?\u00a0 We take bulky rubbish and furniture to \u00a0the recycling centre<\/p>\n<p>What things do you recycle?\u00a0 hard and soft plastic, clear and coloured glass, textiles<\/p>\n<p>he is shoplifting, he is a shoplifter,\u00a0 he is stealing a box of painkillers, porridge with milk and apple pur\u00e9e, oats, \u201cohts\u201d, breakfast cereals, factory, fabrics<\/p>\n<p>I like the flavour, but I don\u2019t like the consistency<\/p>\n<p>an aisle\u00a0\u00a0 \u201c<em>eye-yull<\/em>\u201d\u00a0\u00a0\u00a0\u00a0 I\u2019ll be back!\u00a0\u00a0\u00a0 Isle of Man, the Isle of Wight<\/p>\n<p>jelly (USA)<\/p>\n<p>peanut butter and jelly sandwiches<\/p>\n<p>a jar of cloudberry jam,\u00a0 a bottle of wine, a can of Coke<\/p>\n<p>a cheese slicer, gingerbread biscuits \u201c<em>bisskitts\u201d<\/em> \/ cookies<\/p>\n<p>wheat flour,<\/p>\n<p>I use almond flour because I\u2019m sensitive to wheat.<\/p>\n<p><strong>\u00a0<\/strong>Although I listened carefully but I couldn\u2019t hear what she was saying.<\/p>\n<p><em>\u201ccaahsull, whissul, lissun, krissmuss\u201d<\/em><\/p>\n<p><em>We put up decorations and a Christmas tree, We hung up Christmas stockings on the fireplace.<\/em><\/p>\n<p><strong>salmon, yoke, calf, calves- <\/strong><em>sammun, yolk, caaf, caavs<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>calf muscles<\/p>\n<p>owl<\/p>\n<p>ow!<\/p>\n<ul>\n<li>He <strong>ran out of<\/strong> ideas for the project and needed some advice.\u00a0 (= no ideas left)<\/li>\n<li>I <strong>had<\/strong> completely <strong>run out of<\/strong> coffee, so I went to the shop to get some more.<\/li>\n<li>She\u2019s <strong>running out of<\/strong> time. She needs to hurry or she\u2019ll miss the bus.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>(in)convenient<\/strong> or <strong>(un)comfortable<\/strong>?<\/p>\n<ol>\n<li>The shopping centre was really <strong>convenient<\/strong> because it had free parking, long opening hours, and several shops in one place.<\/li>\n<li>It was really <strong>convenient<\/strong> to order the shoes online and collect them from the shop on my way home. (= practical)<\/li>\n<li>The armchair in the furniture shop was so <strong>comfortable<\/strong> that I could have sat there all afternoon.<\/li>\n<li>The shop was in an <strong>inconvenient<\/strong> location, so I had to take two buses to get there, and there was a 25-minute wait between the buses.<\/li>\n<li>I bought a pair of <strong>comfortable<\/strong> trainers that were perfect for walking around the city. \u201c<em>b\u00e5t<\/em>\u201d\u00a0\u00a0\u00a0 (<strong>sneakers US<\/strong>)<\/li>\n<li>The new self-service checkout was much more <strong>convenient<\/strong> than waiting in a long queue.<\/li>\n<li>The shop&#8217;s opening hours were <strong>inconvenient<\/strong> because I finished work after the shop had closed. (<strong>= impractical<\/strong>)<\/li>\n<li>The trousers were too tight around the waist, which made them <strong>uncomfortable<\/strong> to wear. \u00a0\u00a0\u00a0\u00a0(opposite = His clothes became loose)<\/li>\n<li>It was __________ that there was no lift, so I had to carry the boxes upstairs.<\/li>\n<li>The shop offered home delivery, which was much more __________ than carrying the large box home myself.<\/li>\n<li>The sofa looked beautiful, but it was surprisingly __________.<\/li>\n<li>It was __________ to have to return to the shop just because they had forgotten to remove the security tag.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>lose<\/strong> weight \/\u00a0 put on weight\u00a0\u00a0 <em>looz<\/em><\/p>\n<p><em>to lose an important document<\/em><\/p>\n<p><em>lose time<\/em><\/p>\n<p><strong>loose<\/strong> clothing \/ tight \u00a0<em>looss<\/em><\/p>\n<p><em>Don\u2019t put woollen garments in a hot wash or they will <strong>shrink<\/strong><\/em><\/p>\n<p><em>shrink<\/em><\/p>\n<p><em>My beautiful jumper <strong>shrank<\/strong> in the hot wash.<\/em><\/p>\n<p><em>shrink \u2013 shrank \u2013 shrunk<\/em><\/p>\n<p><em>drink \u2013 drank \u2013 drunk<\/em><\/p>\n<p><em>play \u2013 played \u2013 played<\/em><\/p>\n<p><em>leave \u2013 left \u2013 left<\/em><\/p>\n<p><em>buy \u2013 bought \u2013 bought<\/em><\/p>\n<p><em>sell \u2013 sold &#8211; sold<\/em><\/p>\n<p><em>We\u2019ve (completely) sold out of size 14.\u00a0 <\/em><\/p>\n<p><em>choose \u2013 chose \u2013 chosen<\/em><\/p>\n<p><em>forget \u2013 forgot \u2013 forgotten<\/em><\/p>\n<p><em>run \u2013 ran &#8211; run<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>past before the past<\/p>\n<p><strong>Past perfect simple\u00a0 <\/strong>(had + <u>past participle<\/u> worked, bought, eaten etc)<\/p>\n<p>Complete the sentences using the correct form of the words in brackets.<\/p>\n<ol>\n<li>When I arrived at the shop, it had already closed. (= I couldn\u2019t do any shopping)<br \/>\n<em>(close)<\/em><\/li>\n<li>I couldn&#8217;t return the jacket because I <strong>had left<\/strong> the receipt at home.<br \/>\n<em>(leave)<\/em><\/li>\n<li>The assistant couldn&#8217;t help me because another customer <strong>had<\/strong> already <strong>bought<\/strong> the last pair in my size.<br \/>\n<em>(buy)<\/em><\/li>\n<li>The assistant couldn&#8217;t help me because she <strong>had<\/strong> already <strong>sold<\/strong> the last pair in my size to another customer.<br \/>\n<em>(sell)<\/em><\/li>\n<li>When I tried the trousers on, I realised that I <strong>had chosen<\/strong> the wrong size.<br \/>\n<em>(choose)<\/em><\/li>\n<li>When I went to pay for my shopping, I was embarrassed to discover that I <strong>had forgotten<\/strong> my wallet. (forget)<br \/>\n<em>(realise)<\/em><\/li>\n<li>I went to the supermarket after work because I <strong>had run out of<\/strong> milk<em> (no milk left)<\/em><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>leave something at home, forget something<\/p>\n<p>Oh no! I\u2019ve left my phone on the car seat.<\/p>\n<p>I\u2019ve forgotten the receipt.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>fine <\/strong>or<strong> be fined<\/strong><\/p>\n<ol>\n<li>He had to pay <strong>a <\/strong>large\/hefty <strong>fine<\/strong> for parking in the wrong place.<\/li>\n<li>If you park here illegally, you could <strong>be fined<\/strong>. \u201cfind\u201d<\/li>\n<li>The company <strong>was fined<\/strong> \u20ac5,000 for breaking the regulations.<\/li>\n<li>The police gave her <strong>a fine<\/strong> for speeding.<\/li>\n<li>Drivers can <strong>be fined<\/strong> if they don&#8217;t obey the speed limit. <em>oh-bay\u00a0\u00a0\u00a0 disobedient\u00a0 obey rules, obey your parents\u00a0 <\/em><\/li>\n<li>The shop received a hefty fine for selling products without the required safety information.<\/li>\n<li>He <strong>was fined<\/strong> after the police caught him driving without a licence.<\/li>\n<li>How much was <strong>the fine<\/strong> for parking on the pavement? (US sidewalk)<\/li>\n<li>The driver <strong>was fined<\/strong> \u20ac200 for driving through a red light. (he ran a red light)<\/li>\n<li>The court ordered him to <strong>pay a fine.<\/strong><\/li>\n<li>You can <strong>be fined<\/strong> if you don&#8217;t pay your taxes on time.<\/li>\n<li>The restaurant <strong>was fined\/has been fined<\/strong> for breaking health and safety rules.<\/li>\n<li>She received <strong>a parking fine<\/strong><\/li>\n<li>Cyclists can <strong>be fined<\/strong> for cycling without lights and a working bell. (500 SEK per missing light and per bell)<\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<p>I\u2019m going on holiday tomorrow so I need to <strong>pack<\/strong> my bags this evening.<\/p>\n<p>When she arrived at the hotel, she <strong>unpacked<\/strong> her bags before doing anything else.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><a href=\"https:\/\/dictionary.cambridge.org\/dictionary\/english\/obey\">OBEY | English meaning &#8211; Cambridge Dictionary<\/a><\/strong><\/p>\n<p><strong>disobedient children<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Complete the sentences about yourself and compare your answers with a partner<\/strong><\/p>\n<ol>\n<li>When I\u2019m stressed, I cope with it by going for a long walk, drinking a nice cup of tea, listening to music in my headphones<\/li>\n<li>Recently, I managed to complete a 10-km run for the first time.<\/li>\n<li>I can get by with basic German when I go to Germany. I get by with a little help from my friends &#x1f60a;<\/li>\n<li>I find it difficult to cope with __________.<\/li>\n<li>I managed to learn __________ even though it was difficult.<\/li>\n<li>I could get by without __________, but it would be difficult.<\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>the stockroom <\/strong><\/p>\n<p><strong>We need order more items from the warehouse<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Practice! <\/strong><\/p>\n<ol>\n<li><strong> Supermarket \u2013 missing items<\/strong><\/li>\n<\/ol>\n<p>Emma: Can you give me a hand with this delivery?<br \/>\nDavid: Sure. What\u2019s the problem?<br \/>\nEmma: I\u2019ve just counted the vegetables, and we\u2019re short of five boxes of tomatoes.\u00a0\u00a0 tomaytoes (US)\u00a0 \/\u00a0 tomahtoes (BrE)<br \/>\nDavid: How many were on the order?<br \/>\nEmma: Twenty boxes.<br \/>\nDavid: And we only have fifteen?<br \/>\nEmma: That\u2019s right.<br \/>\nDavid: Does the delivery note show twenty?<br \/>\nEmma: Yes, it does.<br \/>\nDavid: OK. I\u2019ll check with the driver before he leaves.<br \/>\nEmma: Good idea. If they\u2019re not on the truck, we\u2019ll have to contact the supplier.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong> Clothing Shop \u2013 damaged goods<\/strong><\/li>\n<\/ol>\n<p>Sophie: Have you seen these jackets?<br \/>\nTom: No. What about them?<br \/>\nSophie: There\u2019s a problem with the delivery. A few of them arrived damaged.<br \/>\nTom: Oh, no. How many?<br \/>\nSophie: Three. This one has a broken zip, and these two have stains.\u00a0\u00a0 \u201c<em>stayns\u201d\u00a0 &#8211; eg ink stains on my jeans, coffee stains, wine stains<\/em><br \/>\nTom: Can we still sell them?\u00a0\u00a0 (= are they sellable?)<br \/>\nSophie: No, I don\u2019t think so. We should put them to one side.<br \/>\nTom: I\u2019ll make a note of the damaged items.\u00a0\u00a0 <em>eye-tums<\/em><br \/>\nSophie: Thanks. I\u2019ll send the details to the supplier.\u00a0 su-PLY-ah<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong> Systembolaget \u2013 wrong wine<\/strong><\/li>\n<\/ol>\n<p>Sarah: I think there\u2019s something wrong with this order.<br \/>\nDavid: What do you mean?<br \/>\nSarah: We ordered twelve bottles of red wine, but these are white.<br \/>\nDavid: Are you sure?<br \/>\nSarah: Yes. I\u2019ve checked the order number and the delivery note.<br \/>\nDavid: What does the delivery note say?<br \/>\nSarah: It says twelve bottles of red wine.<br \/>\nDavid: And we received twelve bottles of white?<br \/>\nSarah: Exactly.<br \/>\nDavid: OK. I\u2019ll call the supplier and explain what happened.<br \/>\nSarah: Great. We need to get the cor<strong>rect<\/strong> wine delivered.\u00a0\u00a0\u00a0 \u201c<em>dell-LIV-uhd<\/em>\u201d<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li><strong> Electronics Shop \u2013 short delivery<\/strong><\/li>\n<\/ol>\n<p>Anna: Can you check these boxes with me?<br \/>\nMark: Of course. What are we looking for?<br \/>\nAnna: We ordered ten wireless speakers, but I can only find eight.<br \/>\nMark: Maybe the other two are in another box.\u00a0\u00a0 \u201ca<strong><em>nuhth<\/em><\/strong>a\u201d<br \/>\nAnna: I\u2019ve checked all the boxes. They\u2019re not here.<br \/>\nMark: What about the delivery note?<br \/>\nAnna: It says ten speakers.<br \/>\nMark: Right. So the delivery is <strong>in<\/strong>complete.<br \/>\nAnna: Exactly.<br \/>\nMark: I\u2019ll contact the supplier and ask them to send the missing two.<br \/>\nAnna: Perfect.<\/p>\n<p>this morning<\/p>\n<p>theeese mornings<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li><strong> Bakery \u2013 wrong order<\/strong><\/li>\n<\/ol>\n<p>Lisa: Something doesn\u2019t look right with this morning\u2019s delivery.<br \/>\nBen: What\u2019s wrong?<br \/>\nLisa: We asked for 40 wholemeal loaves, but they\u2019ve delivered white bread.\u00a0\u00a0\u00a0\u00a0 \u201c<em>hole<\/em>\u201d<br \/>\nBen: All 40?<br \/>\nLisa: Yes, unfortunately.<br \/>\nBen: That\u2019s a lot of bread!<br \/>\nLisa: I know. And we need the wholemeal bread for today.<br \/>\nBen: Does the delivery note show the correct product?<br \/>\nLisa: Yes, it does.<br \/>\nBen: Then it looks like the bakery sent the wrong items.<br \/>\nLisa: I\u2019ll give them a call and see if they can replace them today.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li><strong> Pharmacy \u2013 Checking a Delivery<\/strong><\/li>\n<\/ol>\n<p>Maria: The new delivery has arrived. Can you help me check it?<br \/>\nJames: Sure. What should we start with?<br \/>\nMaria: Let\u2019s check the quantities first.<br \/>\nJames: OK. We ordered 50 bottles of shampoo.\u00a0\u00a0\u00a0 shamPOO<br \/>\nMaria: How many have we got?<br \/>\nJames: Fifty. That\u2019s correct.<br \/>\nMaria: Good. What about the hand cream?\u00a0\u00a0\u00a0 kreeem<br \/>\nJames: We ordered 30, but there are only 28 here.<br \/>\nMaria: Are you sure?<br \/>\nJames: Yes. I\u2019ve counted them twice.<br \/>\nMaria: OK. Let\u2019s make a note of it and report the shortage.\u00a0\u00a0\u00a0\u00a0 \u201c<em>shortidge\u201d<\/em><\/p>\n<p>storage<\/p>\n<ol start=\"7\">\n<li><strong> Furniture shop \u2013 Delivery Problem<\/strong><\/li>\n<\/ol>\n<p>Peter: We\u2019ve got a problem with the new delivery.\u00a0\u00a0\u00a0 \u201cweeve\u201d<br \/>\nClaire: What\u2019s happened?<br \/>\nPeter: One of the tables is damaged.<br \/>\nClaire: Where is the damage?<br \/>\nPeter: There\u2019s a large scratch on the top.<br \/>\nClaire: That\u2019s not good. Can we repair it?<br \/>\nPeter: I don\u2019t think so. It\u2019s quite deep.<br \/>\nClaire: OK. Take a photo and write down the product number.<br \/>\nPeter: No problem.<br \/>\nClaire: I\u2019ll contact the supplier and ask for a replacement.<\/p>\n<p>re-PLAYs-munt<\/p>\n<p>My cat scratched me on the arm<\/p>\n<ol start=\"8\">\n<li><strong> Sports shop \u2013 extra items<\/strong><\/li>\n<\/ol>\n<p>Jack: I\u2019ve just finished checking the delivery.\u00a0\u00a0 \u201c<em>ayve<\/em>\u201d<br \/>\nNina: Everything OK?<br \/>\nJack: Almost. We received some extra items.<br \/>\nNina: Extra items? What did we get?<br \/>\nJack: We ordered 20 footballs, but there are 25 in the delivery.<br \/>\nNina: That\u2019s strange. What does the delivery note say?<br \/>\nJack: It says 20.<br \/>\nNina: So they\u2019ve sent us five by mistake.\u00a0\u00a0\u00a0 \u201c<em>thayve<\/em>\u201d<br \/>\nJack: Exactly.<br \/>\nNina: We shouldn\u2019t put them into stock yet.<br \/>\nJack: Agreed. I\u2019ll contact the supplier and check what they want us to do with them.<\/p>\n<p>&nbsp;<\/p>\n<p>for emphasis\/ denial \u2013 I did NOT break the window!<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Now make your own dialogues:<\/p>\n<ol>\n<li><strong> Supermarket \u2013 Missing Delivery<\/strong><\/li>\n<\/ol>\n<p>You work in a supermarket. A delivery has just arrived.<\/p>\n<ul>\n<li>You ordered 40 boxes of cereal, but only 35 arrived.<\/li>\n<li>Check the delivery note.<\/li>\n<li>Check whether the missing boxes could be somewhere else.<\/li>\n<li>Decide what to do next.<\/li>\n<\/ul>\n<p>Roles: Store employee \/ colleague<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"2\">\n<li><strong> Clothing Shop \u2013 Damaged Products<\/strong><\/li>\n<\/ol>\n<p>You work in a clothing shop.<\/p>\n<ul>\n<li>A delivery of new jackets has arrived.<\/li>\n<li>Two jackets have broken zips and one has a stain.<\/li>\n<li>Discuss whether you can sell them.<\/li>\n<li>Decide what to do with the damaged items.<\/li>\n<li>Decide who will contact the supplier.<\/li>\n<\/ul>\n<p>Roles: Shop assistant \/ supervisor<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"3\">\n<li><strong> Systembolaget \u2013 Wrong Products<\/strong><\/li>\n<\/ol>\n<p>You work at Systembolaget.<\/p>\n<ul>\n<li>You ordered 12 bottles of red wine.<\/li>\n<li>You received 12 bottles of a different red wine.<\/li>\n<li>Check the delivery note and the order.<\/li>\n<li>Explain the problem.<\/li>\n<li>Decide what action to take.<\/li>\n<\/ul>\n<p>Roles: Employee \/ colleague<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"4\">\n<li><strong> Electronics Shop \u2013 short delivery<\/strong><\/li>\n<\/ol>\n<p>You work in an electronics shop.<\/p>\n<ul>\n<li>You ordered 10 wireless headphones.<\/li>\n<li>Only 8 have arrived.<\/li>\n<li>Check the boxes and delivery note.<\/li>\n<li>Discuss whether the other two might be somewhere in the stockroom.<\/li>\n<li>Decide whether to contact the supplier.<\/li>\n<\/ul>\n<p>Roles: Employee \/ manager<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"5\">\n<li><strong> Bakery \u2013 wrong quantity and damaged goods<\/strong><\/li>\n<\/ol>\n<p>You work in a bakery.<\/p>\n<ul>\n<li>You ordered 50 loaves of bread.<\/li>\n<li>Only 45 arrived.<\/li>\n<li>Two of the 45 loaves are damaged.<\/li>\n<li>Explain the problem to your colleague.<\/li>\n<li>Decide what needs to be reported and who will contact the supplier.<\/li>\n<\/ul>\n<p>Roles: Bakery employee \/ manager<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"6\">\n<li><strong> Sports Shop \u2013 extra products<\/strong><\/li>\n<\/ol>\n<p>You work in a sports shop.<\/p>\n<ul>\n<li>You ordered 20 footballs, but the delivery contains 25.<\/li>\n<li>The delivery note says 20.<\/li>\n<li>Check the order and discuss what might have happened.<\/li>\n<li>Decide whether to keep the extra products or contact the supplier first.<\/li>\n<\/ul>\n<p>Roles: Shop employee \/ colleague<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Pronunciation \u201cay\u201d<\/strong><\/p>\n<p>say, day, away, play, stay, may, bay, way, lay, pray, payday maybe<\/p>\n<p><strong><u>invisible \u201cy\u201d<\/u><\/strong><\/p>\n<p>same came name blame fame famous<\/p>\n<p>lane, Dane, Danish, crane<\/p>\n<p>able\u00a0 table\u00a0 cable<\/p>\n<p>late, later, the latest<\/p>\n<p>plate, mate, crate, hate, date, state, create, lo<strong>cate, location<\/strong><\/p>\n<p>Spain \u00a0wait <em>wayt<\/em>, paint, main, maintenance, pain, painful, rain, stain, stained,<\/p>\n<p>played, stayed, made, paid,<\/p>\n<p>arcade. parade<\/p>\n<p>station, nation, situation, creation, location\u00a0\u00a0 <strong>\u201csh\u201d<\/strong><\/p>\n<p>strange, arrange, arrangement,\u00a0 range<\/p>\n<p>they, they\u2019ve, obey, weigh, weight, great<\/p>\n<p>April, age, able, apron<\/p>\n<p>exchange payment sale\u00a0 display\u00a0 bakery price label<\/p>\n<p>tails, details, available<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>May I help you with anything today?<\/p>\n<p>Are you paying by card or cash today?<\/p>\n<p>This item is in the sale today.<\/p>\n<p>The bakery is straight ahead.<\/p>\n<p>Please wait here for a moment.<\/p>\n<p>The changing area is over there next to the display.<\/p>\n<p>That payment failed, can you try again? \u2013 Gosh, what an embarrassing situation!<\/p>\n<p>Your receipt says you\u2019ve paid already.<\/p>\n<p>You pay for the sweets by weight.<\/p>\n<p>The baker is coming right away.<\/p>\n<p>Can you save this for later?<\/p>\n<p>Do you have this in beige?<\/p>\n<p>Is there a cheaper table available?<\/p>\n<p>Can I take this away today?<\/p>\n<p>Where can I make a payment? &#8211; You can pay at the self-checkout station.<\/p>\n<p>Is this the latest model?\u00a0 No, that will be available in either April or May<\/p>\n<p>Please take a seat and wait while I locate the best rate.<\/p>\n<p>That display was changed this morning.<\/p>\n<p>We can arrange home delivery later today.<\/p>\n<p>I\u2019m afraid that size is not available.<\/p>\n<p>We have a wide range of plates and trays upstairs.<\/p>\n<p>The price changed after yesterday\u2019s promotion.<\/p>\n<p>The delivery arrived late this morning.<\/p>\n<p>Don\u2019t blame me for that mistake!<\/p>\n<p>She became famous at a young age.<\/p>\n<p>After the parade, the children asked to go to the arcade but they had to wait.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Reflecting on your progress<\/strong><\/p>\n<ol>\n<li>What can you do in English now that you could not do before the course?<\/li>\n<li>What new English words or phrases have you learned?<\/li>\n<li>What part of the course did you find most useful?<\/li>\n<li>What was difficult for you?<\/li>\n<li>What are you most proud of?<\/li>\n<li>How confident do you feel speaking English now?<\/li>\n<\/ol>\n<p>\u2610 not confident\u00a0 \u2610 a little confident\u00a0 \u2610 quite confident \u00a0\u2610 very confident<\/p>\n<ol start=\"7\">\n<li>How do you feel about speaking English with customers?<\/li>\n<\/ol>\n<p>\u2610 not confident\u00a0 \u2610 a little confident\u00a0 \u2610 quite confident\u00a0 \u2610 very confident<\/p>\n<ol start=\"8\">\n<li>What would help you feel more confident?<\/li>\n<li>How will you use English in your future studies or work?<\/li>\n<li>How will you practise your English after the course?<\/li>\n<li>Where can you use English in your everyday life?<\/li>\n<li>Finish the sentence:<\/li>\n<\/ol>\n<p><em>\u201cAfter this course, I feel\u2026\u201d<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><em>\u201cMy next step is\u2026\u201d<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lesson Twelve\u00a0 What\u2019s the date today?\u00a0\u00a0 \u00a0\u00a0\u00a0It\u2019s Thursday 24th September It\u2019s a glorious autumn day It was a foggy morning, but now the fog is clearing. \u00a0What we did in the lesson: vocabulary and grammar review Deliveries &#8211; dialogues Pronunciation \u201cay\u201d Reflections on the course and your progress \u00a0 a receipt, a recipe, a pharmacist &hellip; <a href=\"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/completed-courses\/retail-and-customer-service-a1-course-start-31st-august\/notes-from-lesson-12-24-9-26\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Notes from Lesson 12 (24\/9\/26)<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"parent":7397,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7611","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/users\/195"}],"replies":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/comments?post=7611"}],"version-history":[{"count":4,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7611\/revisions"}],"predecessor-version":[{"id":7615,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7611\/revisions\/7615"}],"up":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7397"}],"wp:attachment":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/media?parent=7611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}