{"id":7561,"date":"2026-09-15T15:14:43","date_gmt":"2026-09-15T13:14:43","guid":{"rendered":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/?page_id=7561"},"modified":"2026-09-15T15:15:46","modified_gmt":"2026-09-15T13:15:46","slug":"notes-from-lesson-8-15-9-26","status":"publish","type":"page","link":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/completed-courses\/retail-and-customer-service-a1-course-start-31st-august\/notes-from-lesson-8-15-9-26\/","title":{"rendered":"Notes from Lesson 8 (15\/9\/26)"},"content":{"rendered":"<p><strong><u>Lesson Eight\u00a0<\/u><\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>What\u2019s the date today?\u00a0\u00a0<\/strong> \u00a0\u00a0It\u2019s Tuesday \u201c<em>the<\/em>\u201d 15<sup>th<\/sup> \u201c<em>of<\/em>\u201d September<\/p>\n<p>How do you <strong>manage with<\/strong> too little sleep? How do you cope?\u00a0 How do you<strong> get by<\/strong>?<\/p>\n<p>How do they manage on one salary?<\/p>\n<p><strong>\u00a0What we did today<\/strong><\/p>\n<ul>\n<li>Language for the checkout<\/li>\n<li>convenient or comfortable?<\/li>\n<li>Tesco as an employer\u00a0 (a supermarket chain)<\/li>\n<li>Checkout language<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p>We live in a very quiet <strong>neighbourhood<\/strong>.<\/p>\n<p>a warehouse\u00a0 (storage)<\/p>\n<p>a truck<\/p>\n<p>she was driving a forklift truck<\/p>\n<p>What was appealing?\u00a0 (lockande)<\/p>\n<p>a challenging workplace. challenges<\/p>\n<p>an encouraging workplace<\/p>\n<p>You grow and improve in your career<\/p>\n<p>There are many career\/jobs prospects\u00a0 (= opportunities)<\/p>\n<p>Would you prefer to work in a big company or a small company?<\/p>\n<p>What are the advantages?\u00a0 higher salary<\/p>\n<p>What are the disadvantages of a big company?<\/p>\n<p>It depends on the company culture<\/p>\n<p>It depends on which department you work in<\/p>\n<p>If you decided to work in a supermarket, which department would you prefer to work in?<\/p>\n<p>What was it like to have your own shop?\u00a0 (Describe your experience)<\/p>\n<p>I met many people every day<\/p>\n<p>what kind of personality should you have to work in a shop?\u00a0 friendly, service-minded, welcoming, calm under pressure, outgoing and sociable<\/p>\n<p>Why did you give up your shop?<\/p>\n<p>Big companies usually provide more benefits such as generous holidays,<\/p>\n<p>special offers, staff discounts, yearly bonuses<\/p>\n<p>I had subsidised lunches in the staff canteen\u00a0 (the company paid for some of it)<\/p>\n<p>I struggle with it every morning!\u00a0 k\u00e4mpar<\/p>\n<p>a financially stable company\u00a0\u00a0 \u201c<em>fy-NAN-shee-lee\u201d<\/em><\/p>\n<p><strong>Pronunciation<\/strong><em>: \u201ceyes\/I\u201d<\/em><\/p>\n<p>finance, fight, final, fine, finally<\/p>\n<p>biological, bicycle, bilateral<\/p>\n<p>violent, violet, advice<\/p>\n<p>library, light, like<\/p>\n<p>tight, time<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>comfortable \/ uncomfortable &#8211; <\/strong>how something feels physically or emotionally.<\/p>\n<p><em>a comfortable chair, uncomfortable shoes, an uncomfortable situation, uncomfortable discussions, I feel comfortable in his company.<\/em><\/p>\n<p><strong>convenient \/ inconvenient <\/strong>&#8211; how easy or practical something is.<\/p>\n<p><em>a convenient location, convenient opening hours, an inconvenient time<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<ol>\n<li>The store is located next to the train station, so it\u2019s very <strong>convenient<\/strong> for customers to get to.<\/li>\n<li>Having to wait 45 minutes to speak to a customer service repre<strong>sen<\/strong>tative was very incon<strong>ven<\/strong><\/li>\n<li>The customer complained that the hard plastic seats in the waiting area were uncomfortable \u201c<em>un-<strong>kumff<\/strong>-ta-bull\u201d<\/em><\/li>\n<li>We offer several payment options to make shopping more <strong>convenient<\/strong>.<\/li>\n<li>We offer home delivery because it is more <strong>convenient<\/strong> for customers who are unable to visit the store. (=much easier)<\/li>\n<li>The shoes looked great, but they were very <strong>uncomfortable<\/strong> so the customer decided not to buy them.<\/li>\n<li>Paying by card is more <strong>convenient<\/strong> than having to go to an ATM first.<\/li>\n<li>The customer wasn&#8217;t <strong>comfortable<\/strong> with the way the salesperson spoke to her. She thought he was abrupt and unfriendly.<\/li>\n<li>Our online returns system makes it <strong>convenient<\/strong> for customers to return products from home.<\/li>\n<li><strong>Customer<\/strong>: \u201cCould I sit somewhere while I wait?\u201d<\/li>\n<\/ol>\n<p><strong>Employee<\/strong>: \u201cOf course. Please make yourself <strong>comfortable\u201d<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>On Sunday, there were queues of up to three hours for people waiting to vote.\u00a0 It was really inconvenient.<\/strong><\/p>\n<p><strong>customs (airport, ferry terminal)<\/strong><\/p>\n<p><strong>an ATM = bank machine, cash machine\u00a0 \u201ca hole-in-the-wall\u201d to get some cash out<\/strong><\/p>\n<p><strong>Automated Teller Machine\u00a0 (a bank teller)<\/strong><\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"217\"><strong>In breakout rooms<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Checkout language<\/p>\n<p>a cashier\u00a0\u00a0 CaSHEEr<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>checkout<\/strong><\/td>\n<td>the place where you pay<\/td>\n<td>The <strong>checkout<\/strong> is over there.<\/td>\n<\/tr>\n<tr>\n<td><strong>cash<\/strong><\/td>\n<td>money in notes and coins<\/td>\n<td>Are you paying <strong>by\/in cash<\/strong>?<\/td>\n<\/tr>\n<tr>\n<td><strong>card<\/strong><\/td>\n<td>a credit\/ debit card<\/td>\n<td>You can pay by card.\u00a0\u00a0\u00a0\u00a0 (<strong>debit card<\/strong> \u2013 can only use what is in my account)<\/td>\n<\/tr>\n<tr>\n<td><strong>contactless<\/strong><\/td>\n<td>paying by tapping your card\/phone<\/td>\n<td>You can use <strong>contactless<\/strong>.\u00a0\u00a0\u00a0 Contactless payments<\/td>\n<\/tr>\n<tr>\n<td><strong>cashier<\/strong><\/td>\n<td>the person working at the checkout<\/td>\n<td>The cashier scans my items.<\/td>\n<\/tr>\n<tr>\n<td><strong>customer<\/strong><\/td>\n<td>the person buying something<\/td>\n<td>The customer is waiting.<\/td>\n<\/tr>\n<tr>\n<td><strong>receipt<\/strong><\/td>\n<td>a paper\/digital record of your purchase<\/td>\n<td>Would you like a receipt?<\/td>\n<\/tr>\n<tr>\n<td><strong>change<\/strong><\/td>\n<td>cash returned when someone pays more than the price<\/td>\n<td>Here&#8217;s your change.<\/td>\n<\/tr>\n<tr>\n<td><strong>total<\/strong><\/td>\n<td>the complete amount to pay<\/td>\n<td>Your total is \u00a324.50.\u00a0\u00a0\u00a0 24 pounds, 50.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 50p fifty pence\u00a0\u00a0\u00a0 100 pence to a pound<\/td>\n<\/tr>\n<tr>\n<td><strong>price<\/strong><\/td>\n<td>how much something costs<\/td>\n<td>What&#8217;s the price of this?<\/td>\n<\/tr>\n<tr>\n<td><strong>loyalty card<\/strong><\/td>\n<td>a card that gives points\/rewards<\/td>\n<td>Do you have a loyalty card?<\/td>\n<\/tr>\n<tr>\n<td><strong>scan<\/strong><\/td>\n<td>to read a product&#8217;s <strong>bar<\/strong>code (printed code)<\/td>\n<td>I&#8217;ll scan that for you.<\/td>\n<\/tr>\n<tr>\n<td><strong>PIN<\/strong><\/td>\n<td>a secret number used with a bank card<\/td>\n<td>Please enter your PIN.<\/td>\n<\/tr>\n<tr>\n<td><strong>payment<\/strong><\/td>\n<td>money given for something<\/td>\n<td>Your payment has gone through.<\/td>\n<\/tr>\n<tr>\n<td><strong>declined<\/strong><\/td>\n<td>refused\/not accepted<\/td>\n<td>I&#8217;m sorry, your card was declined<\/td>\n<\/tr>\n<tr>\n<td><strong>receipt paper<\/strong><\/td>\n<td>paper used by the receipt printer<\/td>\n<td>We&#8217;re out of receipt paper. (= none left)\u00a0 \/ We\u2019ve run out of receipt<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>We\u2019re out of milk. Can you buy some more on the way home?<\/p>\n<p>We\u2019re running out of coffee filters.\u00a0 I\u2019ll get some later.<\/p>\n<p>We\u2019re running out of bread.<\/p>\n<p>We\u2019ve run out of coffee. Would you like tea instead?<\/p>\n<p>run out of time, run out of patience, energy<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0Customer-service language<\/strong><\/p>\n<p>Change the following so they sound politer and less abrupt<\/p>\n<p>Give me your card.\u00a0 Could you (please) let me have your card.<\/p>\n<p>Please enter your PIN (here).\u00a0 \/Enter your PIN (here) please<\/p>\n<p>Your card doesn&#8217;t work.\u00a0 Unfortunately\/ I\u2019m afraid your card has been declined.\u00a0\u00a0 Do you have another card?<\/p>\n<p>Do you need a bag?\u00a0 \/\u00a0 Would you like a bag?\u00a0 Would you like a printed receipt or would you prefer a digital receipt?<\/p>\n<p>&nbsp;<\/p>\n<p><strong>What?<\/strong> \u00a0What did you say?<\/p>\n<p>(I\u2019m) Sorry, could you repeat that?\u00a0 Could you say that more slowly?\u00a0 I didn\u2019t catch what you said.<\/p>\n<p>Excuse me (= used for catching someone attention,<\/p>\n<p>Excuse me, can I get through?<\/p>\n<p>to be declined, to be promoted<\/p>\n<p>passive is more polite than active forms<\/p>\n<p><strong>I\u2019m sorry<\/strong> I\u2019m late, I was caught in heavy traffic.\u00a0 There were delays on the underground.<\/p>\n<p>&nbsp;<\/p>\n<p>to keep down congestion on London roads<\/p>\n<p>The roads were congested in rush hours<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Useful checkout phrases<\/strong><\/p>\n<p><strong>Greeting the customer<\/strong><\/p>\n<ul>\n<li>Hello!<\/li>\n<li>Hi! How are you?<\/li>\n<li>Good morning\/ Good afternoon.<\/li>\n<li>Did you find everything you needed?<\/li>\n<li>How are you (today)?<\/li>\n<li>Anything about the weather is ok!<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Bags<\/strong><\/p>\n<ul>\n<li>Would you like a bag?<\/li>\n<li>Do you need a bag?<\/li>\n<li>How many bags would you like?<\/li>\n<li>Would you like a large or small bag?<\/li>\n<li>Would you like a plastic or paper carrier bag?<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Loyalty cards<\/strong><\/p>\n<ul>\n<li>Do you have a loyalty card?<\/li>\n<li>Do you have a membership card?<\/li>\n<li>Would you like to use your loyalty card?<\/li>\n<li>Are you a member?<\/li>\n<li>Can I scan your loyalty card?\u00a0 = customer membership card<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>travel card, a 24-hour city travel card<\/p>\n<p>He pays reduced fares.<\/p>\n<p>Your card was rejected.\u00a0 (?)<\/p>\n<p>We can <strong>invoice<\/strong> your company if you prefer.<\/p>\n<p>Please send me <strong>your invoice<\/strong>.<\/p>\n<p>bill \u2013 phone bills, heating bills etc<\/p>\n<p>Excuse me, could I have <strong>the bill\/check<\/strong> please?<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Payment<\/strong><\/p>\n<ul>\n<li>Your total is \u00a318.75.\u00a0\u00a0\u00a0\u00a0 18 pounds, 75<\/li>\n<li>That comes to \u00a318.75\u00a0 (in total).<\/li>\n<li>How would you like to pay?<\/li>\n<li>Are you paying by cash or card?<\/li>\n<li>You can tap your card here.\u00a0\u00a0 = the payment terminal<\/li>\n<li>Please insert your card.<\/li>\n<li>Please enter your PIN.<\/li>\n<li>Your payment has gone through\/has been declined.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>I need to <strong>transfer<\/strong> some money to my account.<\/p>\n<p>I need to <strong>transfer<\/strong> at Stockholm Central,\u00a0 I need to transfer (planes) at Frankfurt.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Receipt<\/strong><\/p>\n<ul>\n<li>Would you like a receipt?<\/li>\n<li>Here&#8217;s your receipt.\u00a0\u00a0 <em>heeers<\/em><\/li>\n<li>Would you like a printed receipt?<\/li>\n<li>Your receipt is in the bag.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u2018 = an apostrophe \u2013 replaces a missing letter\u00a0\u00a0 is<\/p>\n<p>here\u2019s &#8211;\u00a0 make the pronunciation, and one word sound<\/p>\n<p>I did not eat the last of the cake\u00a0 (= emphatic)<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Finishing the sale<\/strong><\/p>\n<ul>\n<li>Thank you.<\/li>\n<li>Thank you very much.<\/li>\n<li>Have a nice day!<\/li>\n<li>Enjoy the rest of your day!<\/li>\n<li>See you next time!<\/li>\n<li>See you later!\u00a0\u00a0 (= Australian)<\/li>\n<li>?<\/li>\n<li>\u201dWhy don\u2019t you stay here\u201d?\u00a0 speech\/quotation marks, used for direct speech<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u201cWow! \u201c, he exclaimed.<\/p>\n<p>an exclamation mark<\/p>\n<p>\u201cHello!\u201d<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Grammar: Would you like\u2026?<\/strong><\/p>\n<p><strong>Would you like\u2026?<\/strong> to make polite offers.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Would you like + noun?<\/strong><\/p>\n<ul>\n<li>Would you like <strong>a bag<\/strong>?<\/li>\n<li>Would you like <strong>a receipt<\/strong>?<\/li>\n<li>Would you like <strong>a printed receipt<\/strong>?<\/li>\n<li>Would you like <strong>something to drink?<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>We can also say:<\/p>\n<p><strong>Would you like + to + verb?<\/strong><\/p>\n<ul>\n<li>Would you like <strong>to pay by card<\/strong>?<\/li>\n<li>Would you like <strong>to use your loyalty card<\/strong>?<\/li>\n<li>Would you like <strong>to pay in cash<\/strong>?<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Customer answers<\/strong><\/p>\n<p><strong>Cashier<\/strong>: Would you like a bag?<br \/>\n<strong>Customer<\/strong>: Yes, please.<\/p>\n<p><strong>Cashier<\/strong>: Would you like a receipt?\u00a0 re-SEET<br \/>\n<strong>Customer<\/strong>: No, thank you.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Practice<\/strong><\/p>\n<p>Complete the questions:<\/p>\n<ol>\n<li>______ you like a bag?<\/li>\n<li>______ you like a receipt?<\/li>\n<li>______ you like to pay by card?<\/li>\n<li>______ you like to use your loyalty card?<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><strong>Grammar: Can and Could<\/strong><\/p>\n<p>We use <strong>Can I\u2026?<\/strong> and <strong>Could you\u2026?<\/strong> for polite requests.<\/p>\n<p><strong>Cashier <\/strong><\/p>\n<p>Can I help you?<\/p>\n<p>Can I see your loyalty card ?<\/p>\n<p>Can I see some identification please?\u00a0 Can you show me some identification please?<\/p>\n<p>Could you enter your PIN, please?<\/p>\n<p>Could you try your card again, please?<\/p>\n<p><strong>Customer<\/strong><\/p>\n<p>Can I pay by card?<\/p>\n<p>Could I have a receipt, please?<\/p>\n<p>Can I have a bag, please?<\/p>\n<p>Could you check the price, please?<\/p>\n<p>Could you scan this again, please?<\/p>\n<p>Could you check the total again please.<\/p>\n<p>I think I\u2019ve been overcharged for the lamb steak.<\/p>\n<p>Have you included the discount?\u00a0 I think you\u2019ve missed the discount on the lamb steak.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Which is more polite?<\/strong><\/p>\n<p>Both <strong>can<\/strong> and <strong>could<\/strong> are polite.<\/p>\n<ul>\n<li><strong>Can you enter your PIN, please?<\/strong> \u2014 polite<\/li>\n<li><strong>Could you enter your PIN, please?<\/strong> \u2014 a little more formal\/polite<\/li>\n<\/ul>\n<p>For customer service, <strong>Could you\u2026 please?<\/strong> is often a good choice.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Numbers and prices<\/strong><\/p>\n<p>You need to be comfortable saying prices clearly.<\/p>\n<p><strong>Examples<\/strong><\/p>\n<p><strong>\u00a32.50<\/strong> \u2192 two pounds fifty<\/p>\n<p><strong>\u00a37.99<\/strong> \u2192 seven pounds ninety-nine<\/p>\n<p><strong>\u00a315.20<\/strong> \u2192 fifteen pounds twenty<\/p>\n<p><strong>\u20ac4.50<\/strong> \u2192 four euros fifty<\/p>\n<p><strong>$12.75<\/strong> \u2192 twelve dollars seventy-five<\/p>\n<p><strong>160 SEK<\/strong>\u00a0 &#8211; a hundred \u2018n\u2019 60 kronor\/ crowns<\/p>\n<p>Do you mean Danish, Norwegian or Swedish kronor?\u00a0\u00a0\u00a0 \u201cNor- weeedjun\u201d<\/p>\n<p>samlar bonus\u00a0 = collect bonus points<\/p>\n<p>without paying a fee\u00a0 (= avgift)<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Checkout examples<\/strong><\/p>\n<p>Your total is \u00a312.50.\u00a0 12 pounds, 50<\/p>\n<p>That comes to \u00a327.80.<\/p>\n<p>Your total is \u20ac36.45, please.<\/p>\n<p><strong>Change<\/strong><\/p>\n<p>Customer pays <strong>\u00a320<\/strong>.<\/p>\n<p>Total = <strong>\u00a313.50<\/strong><\/p>\n<p><strong>Cashier:<\/strong><\/p>\n<p>Your change is <em>six pounds 50<\/em><\/p>\n<p>Here&#8217;s your change.<\/p>\n<p>mental arithmetic<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Dialogue 1: Paying by card<\/strong><\/p>\n<p><strong>Cashier:<\/strong> Hello! Did you find everything you needed?<\/p>\n<p><strong>Customer:<\/strong> Yes, thank you.<\/p>\n<p><strong>Cashier:<\/strong> Do you have a loyalty card?<\/p>\n<p><strong>Customer:<\/strong> Yes, here you are.<\/p>\n<p><strong>Cashier:<\/strong> Thank you. Would you like a bag?<\/p>\n<p><strong>Customer:<\/strong> Yes, please. One bag.<\/p>\n<p><strong>Cashier:<\/strong> Sure. Your total is <strong>\u00a324.60<\/strong>.<\/p>\n<p><strong>Customer:<\/strong> Can I pay by card?<\/p>\n<p><strong>Cashier:<\/strong> Of course. You can tap your card here.<\/p>\n<p><strong>Customer:<\/strong> Okay.<\/p>\n<p><strong>Cashier:<\/strong> Thank you. Your payment has gone through. Would you like a receipt?<\/p>\n<p><strong>Customer:<\/strong> Yes, please.<\/p>\n<p><strong>Cashier:<\/strong> Here you are. Have a nice day!<\/p>\n<p><strong>Customer:<\/strong> Thank you. You too!<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Dialogue 2: Paying in cash<\/strong><\/p>\n<p><strong>Cashier:<\/strong> Good morning.<\/p>\n<p><strong>Customer:<\/strong> Good morning.<\/p>\n<p><strong>Cashier:<\/strong> Your total is <strong>\u00a316.75<\/strong>, please.\u00a0\u00a0 sixteen pounds, 75<\/p>\n<p><strong>Customer:<\/strong> Here you are. Twenty pounds.<\/p>\n<p><strong>Cashier:<\/strong> Thank you. Out of \u00a320. Your change is <strong>\u00a33.25<\/strong>.<\/p>\n<p><strong>Customer:<\/strong> Thank you.<\/p>\n<p><strong>Cashier:<\/strong> Would you like a receipt?<\/p>\n<p><strong>Customer:<\/strong> Yes, please.<\/p>\n<p><strong>Cashier:<\/strong> Here you are. Have a nice day!<\/p>\n<p><strong>Customer:<\/strong> Thanks. Bye!<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Dialogue 3: Contactless payment<\/strong><\/p>\n<p><strong>Cashier:<\/strong> Your total is <strong>\u00a38.40<\/strong>.<\/p>\n<p><strong>Customer:<\/strong> Can I pay contactless?\u00a0 <em>CON-tact-luss<\/em><\/p>\n<p><strong>Cashier:<\/strong> Yes, of course.<\/p>\n<p><strong>Customer:<\/strong> Where do I tap?<\/p>\n<p><strong>Cashier:<\/strong> Just tap your card on the reader here, please.<\/p>\n<p><strong>Customer:<\/strong> Okay.<\/p>\n<p><strong>Cashier:<\/strong> Perfect. Your payment has gone through.<\/p>\n<p><strong>Customer:<\/strong> Great.<\/p>\n<p><strong>Cashier:<\/strong> Would you like a receipt?<\/p>\n<p><strong>Customer:<\/strong> No, thank you.<\/p>\n<p><strong>Cashier:<\/strong> No problem. Have a nice day!<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Dialogue 4: Card payment problem<\/strong><\/p>\n<p><strong>Cashier:<\/strong> Your total is <strong>\u00a332.90<\/strong>.<\/p>\n<p><strong>Customer:<\/strong> I&#8217;ll pay by card.<\/p>\n<p><strong>Cashier:<\/strong> Sure.<\/p>\n<p><em>The customer taps the card.<\/em><\/p>\n<p><strong>Cashier:<\/strong> I&#8217;m sorry, the payment hasn&#8217;t gone through.<\/p>\n<p><strong>Customer:<\/strong> Oh. What&#8217;s wrong?<\/p>\n<p><strong>Cashier:<\/strong> I&#8217;m not sure. Could you try your card again, please?<\/p>\n<p><strong>Customer:<\/strong> Sure.<\/p>\n<p><em>The customer tries again.<\/em><\/p>\n<p><strong>Cashier:<\/strong> I&#8217;m afraid it&#8217;s still not working.<\/p>\n<p><strong>Customer:<\/strong> Can I try another card?<\/p>\n<p><strong>Cashier:<\/strong> Of course.<\/p>\n<p><strong>Customer:<\/strong> Okay. This one works.<\/p>\n<p><strong>Cashier:<\/strong> Great. Your payment has gone through. Would you like a receipt?<\/p>\n<p><strong>Customer:<\/strong> Yes, please.<\/p>\n<p><strong>Cashier:<\/strong> Here you are. Sorry about that.<\/p>\n<p><strong>Customer:<\/strong> That&#8217;s okay. Thank you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lesson Eight\u00a0 \u00a0What\u2019s the date today?\u00a0\u00a0 \u00a0\u00a0It\u2019s Tuesday \u201cthe\u201d 15th \u201cof\u201d September How do you manage with too little sleep? How do you cope?\u00a0 How do you get by? How do they manage on one salary? \u00a0What we did today Language for the checkout convenient or comfortable? Tesco as an employer\u00a0 (a supermarket chain) Checkout &hellip; <a href=\"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/completed-courses\/retail-and-customer-service-a1-course-start-31st-august\/notes-from-lesson-8-15-9-26\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Notes from Lesson 8 (15\/9\/26)<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"parent":7397,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7561","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/users\/195"}],"replies":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/comments?post=7561"}],"version-history":[{"count":3,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7561\/revisions"}],"predecessor-version":[{"id":7564,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7561\/revisions\/7564"}],"up":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7397"}],"wp:attachment":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/media?parent=7561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}