This may change as needed!<\/p>\n
Learn the names of places, things, and people’s roles in a shop or workplace. Practise saying where things are, and asking and answering questions, asking for directions, and understanding simple instructions.<\/p>\n
Learn the names of departments, products, and people’s roles in different types of shops. Practise saying where things are, asking for directions, and understanding simple instructions.<\/p>\n
Grammar:<\/strong><\/p>\n Present simple,\u00a0to be – <\/em>There is \/ there are<\/em>, prepositions of place,\u00a0this\/that\/these\/those<\/em>.<\/p>\n <\/p>\n Learn how to welcome customers and offer help. Practise asking customers what they need, answering simple questions, and using friendly, polite and professional English. Dealing with common supermarket customer requests.<\/p>\n Grammar:<\/strong>\u00a0Can \/ could<\/em>,\u00a0would like<\/em>,\u00a0 question forms.<\/p>\n Learn how to talk about products, including their size, colour, material, and features. Practise describing and recommening products, helping customers find the right product and offering alternatives when something is not available. Supermarket products and categories, such as food, drinks, household products, packaging and different sizes.<\/p>\n<\/div>\n Grammar:<\/strong>\u00a0Adjectives,\u00a0have \/ have got<\/em>,\u00a0some \/ any<\/em>, and comparatives such as\u00a0bigger, smaller, cheaper<\/em>.<\/p>\n<\/div>\n Learn how to talk about prices, discounts, sales, and special offers. Practise numbers, percentages, and common English used when talking about prices with customers.<\/p>\n<\/div>\n Grammar:<\/strong>\u00a0How much \/ how many<\/em>, comparatives, numbers and basic percentages.<\/p>\n <\/p>\n Learn useful English for working at the checkout. Practise talking about cash, cards, receipts, change, and the total price. Practise simple conversations with customers when they pay.\u00a0 Supermarket checkout language, including bags, loyalty cards, receipts, contactless payment and common problems with payments. Focus on polite customer service and completing a sale from start to finish.<\/p>\n<\/div>\n<\/div>\n<\/div>\n Grammar:<\/strong>\u00a0Would you like\u2026?<\/em>,\u00a0Can \/ could<\/em>, question forms and numbers.<\/p>\n <\/p>\n Learn words and phrases for stock, orders, deliveries, and the stockroom. Practise talking about how many products you have and checking if something is available. Following instructions and reporting simple problems with stock or deliveries.and dealing with simple problems. Supermarket stock and deliveries, including filling shelves, checking dates,\u00a0 moving products and reporting missing or damaged items.<\/p>\n<\/div>\n Grammar:<\/strong>\u00a0There is \/ there are<\/em>,\u00a0some \/ any<\/em>,\u00a0much \/ many<\/em>, and\u00a0how many<\/em>.<\/p>\n <\/p>\n Learn how to speak to colleagues and managers at work. Practise giving and following simple instructions, asking questions, asking for help, and checking that you understand what to do.<\/p>\n<\/div>\n<\/div>\n Grammar:<\/strong>\u00a0Imperatives,\u00a0can \/ could<\/em>,\u00a0should<\/em>,\u00a0need to \/ have to<\/em>.<\/p>\n <\/p>\n Learn how to deal with common customer problems. Practise talking about returns, exchanges, refunds, and damaged products. Learn how to apologise, explain a problem, offer a solution and ask a manager for help.<\/p>\n<\/div>\n<\/div>\n Grammar:<\/strong>\u00a0Past simple,\u00a0because<\/em>,\u00a0can \/ could<\/em>, and\u00a0would like<\/em>.<\/p>\n <\/p>\n Learn simple words used for money and making payments, such as receipt, invoice, payment, price, cost,<\/em>\u00a0and\u00a0total<\/em>.<\/p>\n<\/div>\n<\/div>\n Grammar:<\/strong>\u00a0Numbers, dates,\u00a0how much<\/em>, question forms, and simple past and present sentences.<\/p>\n <\/p>\n Use the English from the course to talk about a typical day at work and common workplace situations. Practise talking about tasks, responsibilities, working hours and routines, including starting a shift, filling shelves, helping customers, working at the checkout, taking breaks and finishing a shift.<\/p>\n<\/div>\n<\/div>\n Grammar:<\/strong>\u00a0Present simple, adverbs of frequency such as\u00a0usually, sometimes, always<\/em>, and time expressions. The order of tasks using first, then, after that, finally<\/em>.<\/p>\n Review the most important words, phrases, and grammar from the course. Practise using English in practical retail and supermarket situations, bringing together customer service, checkout, stock, deliveries, teamwork and workplace communicatioThe focus is on building confidence and using English as independently as possible.<\/p>\n<\/div>\n<\/div>\n Grammar:<\/strong>\u00a0Review of the main grammar from the course, with a focus on using it correctly in real situations.<\/p>\n<\/div>\n<\/div>\n This may change as needed! 1. Practical information, getting to know each other and looking at the course ahead Practical information. Geting to know each other, practise speaking English in small groups Introduce yourself and talk about your work, experience and skills as well as the type of job you do or you are looking … Continue reading Course outline<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"parent":7397,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7419","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/users\/195"}],"replies":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/comments?post=7419"}],"version-history":[{"count":20,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7419\/revisions"}],"predecessor-version":[{"id":7445,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7419\/revisions\/7445"}],"up":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7397"}],"wp:attachment":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/media?parent=7419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}3. Greeting and helping customers<\/h3>\n
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4. Products, sizes, colours and descriptions<\/h3>\n
<\/h3>\n
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5. Prices, sales and offers<\/h3>\n
6. Checkout and payments<\/h3>\n
7. Stock, orders and deliveries<\/h3>\n
8. Communicating with colleagues and managers<\/h3>\n
9. Returns, exchanges and customer complaints<\/h3>\n
10. Basic finance terms<\/h3>\n
11. A typical day at work<\/h3>\n
<\/h3>\n
12. Review and practical workplace English<\/h3>\n