{"id":7320,"date":"2026-04-28T14:54:43","date_gmt":"2026-04-28T12:54:43","guid":{"rendered":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/?page_id=7320"},"modified":"2026-04-28T14:56:19","modified_gmt":"2026-04-28T12:56:19","slug":"notes-from-lesson-9-28-04-26","status":"publish","type":"page","link":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/engelska-for-hotell-och-restaurangbranschen-a2-fortsattning-distans-live\/notes-from-lesson-9-28-04-26\/","title":{"rendered":"Notes from Lesson 9 (28\/04\/26)"},"content":{"rendered":"<p><strong><u>Lesson Nine<\/u><\/strong><\/p>\n<p>What\u2019s the date today?\u00a0 \u00a0It\u2019s Tuesday \u201c<em>the\u201d<\/em> \u00a0\u00a028th\u00a0 \u201c<em>of\u201d<\/em> \u00a0\u00a0April<\/p>\n<p><strong>A customer<\/strong> buys from a shop.\u00a0 The shop buys from <strong>a wholeseller.<\/strong><\/p>\n<p>ICA, Clas Olsson =\u00a0 <strong>a retailer<\/strong><\/p>\n<p>I work <strong>in retail.<\/strong>\u00a0 (=field)<\/p>\n<p>Brazil was <strong>colonised<\/strong> by the Portuguese<\/p>\n<p><strong>a Portuguese colony<\/strong><\/p>\n<p>There are many beautiful <strong>walking\/hiking trails<\/strong> in the forest.\u00a0 (stig)<\/p>\n<p><strong>walking paths<\/strong> in a park<\/p>\n<p>I cycle to work on roads and also on <strong>cycle paths\/lanes<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>jag orkar inte =<\/strong><\/p>\n<ul>\n<li>I could<strong>n\u2019t face <\/strong>going out and so I stayed home.<\/li>\n<li>I did<strong>n\u2019t have the energy <\/strong>to cook dinner so we ordered takeaway.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ul>\n<li>Last Monday was the <strong>first<\/strong> lesson (= number 1)<\/li>\n<li>Last Tuesday was the <strong>second<\/strong> lesson (= number 2)<\/li>\n<li>Last Wednesday was the <strong>third<\/strong> lesson (=number 3)<\/li>\n<li>Monday was the <strong>fourth<\/strong> lesson\u00a0 (lesson 4)<\/li>\n<li>Tuesday the <strong><u>fifth<\/u><\/strong> lesson (lesson 5)<\/li>\n<li>Wednesday was the <strong>sixth<\/strong> lesson (=number 6)<\/li>\n<li>Thursday was the <strong>seventh<\/strong> lesson\u00a0\u00a0 (=number 7)\u00a0 seventeenth 17<\/li>\n<li>Monday was the <strong>eighth<\/strong> lesson (=number 8)<\/li>\n<li>Today is the <strong>ninth<\/strong> lesson (=number 9)<\/li>\n<li>Tomorrow will be the <strong>tenth<\/strong> lesson (= number 10)<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>What we did today <\/strong><\/p>\n<ul>\n<li>Vocabulary: convenient or comfortable?<\/li>\n<li>change, exchange, replace<\/li>\n<li>Dialogues &#8211; problems and complaints<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Fill in the blanks with either comfortable, convenient, comfort, convenience, uncomfortable or inconvenient,.<\/p>\n<ol>\n<li>The chairs in the lobby are very <strong>comfortable<\/strong>, guests can sit and relax while waiting.<\/li>\n<li>Our hotel is in a <strong>convenient<\/strong> location, just five minutes from the train station. (= makes it easy)<\/li>\n<li>The room was clean and <strong>comfortable<\/strong> with a big bed and soft pillows.<\/li>\n<li>Many business travellers choose our hotel because it is <strong>convenient<\/strong> for meetings in the city centre.<\/li>\n<li>The hotel staff provided slippers and a bathrobe to make the guests feel more <strong>comfortable<\/strong>. \u201ckumf-tab-bul\u201d\u00a0 (BrE pron)<\/li>\n<li>It\u2019s very <strong>convenient<\/strong> that the hotel offers a free airport shuttle service.<\/li>\n<li>The weather was hot and humid, making everyone <strong>uncomfortable<\/strong>.<\/li>\n<li>The air conditioning made the room cool and <strong>comfortable<\/strong> on a hot day.<\/li>\n<li>The late check-out option is very <strong>convenient<\/strong> for guests with evening flights.<\/li>\n<li>The hotel provides memory foam pillows for extra <strong>comfort<\/strong><\/li>\n<li>Having a supermarket next to the hotel is really <strong>convenient<\/strong> for buying snacks.<\/li>\n<li>The website only accepts certain credit cards, which is <strong>inconvenient<\/strong> for many customers.<\/li>\n<li>The hotel\u2019s 24-hour front desk is very <strong>convenient<\/strong> for late-night arrivals.<\/li>\n<li>Many guests find self-check-in machines more <strong>convenient<\/strong> than waiting in line.<\/li>\n<li>The bed was too hard, and the room was too cold, so I had a very <strong>uncomfortable<\/strong> night<\/li>\n<li>A good mattress is essential for a <strong>comfortable<\/strong> night\u2019s sleep. <strong><em><u>kumf<\/u><\/em><\/strong><em>-ta-bull<\/em><\/li>\n<li>She felt <strong>uncomfortable<\/strong> speaking in front of a large audience.<\/li>\n<li>This hotel is located far from public transport, which is quite <strong>inconvenient<\/strong> for tourists.<\/li>\n<li>The outdoor terrace has soft lighting and quiet music, making it a <strong>comfortable<\/strong> place to relax.<\/li>\n<li>Online check-in is a <strong>convenient<\/strong> option for guests who want to save time.<\/li>\n<li>The sofa in the suite was very <strong>comfortable<\/strong> after a long day of sightseeing. <strong><em><u>kumf<\/u><\/em><\/strong><em>-ta-bull junior suite, executive suite\u00a0 (more luxurious)<\/em><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"22\">\n<li>The lack of parking near the hotel is quite <strong>inconvenient<\/strong> for guests arriving by car. a lack of time, a lack of money, \u00a0\u00a0(= Not enough or missing)<\/li>\n<li>The spa area is designed for maximum <strong>comfort<\/strong> and relaxation. <em>kumfurt<\/em><\/li>\n<li>It is very <strong>convenient<\/strong> to have a <strong><u>ca<\/u><\/strong>f\u00e9 located inside the hotel.<\/li>\n<li>The noisy street made it difficult to sleep and quite <strong>uncomfortable<\/strong> for guests.<\/li>\n<li>The hotel offers soft blankets to add extra <strong>comfort<\/strong> during colder nights.<\/li>\n<li>Carrying heavy luggage up the stairs was very <strong>inconvenient<\/strong> without a lift.<\/li>\n<li>The armchairs in the lounge are extremely <strong>comfortable<\/strong> and stylish. <strong><em><u>kumf<\/u><\/em><\/strong><em>-ta-bull <\/em><\/li>\n<li>Having everything within walking distance is very<strong> convenient<\/strong> for tourists.<\/li>\n<li>The broken air conditioner made the room very <strong>uncomfortable<\/strong> during summer.<\/li>\n<li>The hotel\u2019s mobile app is a <strong>convenient<\/strong> way to book services quickly. \u201csiss\u201d<\/li>\n<li>The seating area was designed with guest <strong>comfort<\/strong> in mind.<\/li>\n<li>It can be <strong>inconvenient<\/strong> \/ <strong>uncomfortable<\/strong> \u00a0to travel during peak tourist season due to crowds.<\/li>\n<li>The beds are so <strong>comfortable<\/strong> that guests often comment on the high quality of sleep.<\/li>\n<li>The location next to the highway is <strong>convenient<\/strong> for travelers on long journeys.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><strong>Discuss in breakout rooms:<\/strong><\/p>\n<ul>\n<li>What small things make a hotel room feel more comfortable?<\/li>\n<li>How does technology make travel more convenient?<\/li>\n<li>How do airlines try to make passengers more comfortable during long flights?<\/li>\n<li>Think of a city you know well. What is the most convenient way to get around and why?<\/li>\n<li>Do you prefer using cash, credit cards, or mobile payments? Which is the most convenient and why?<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Having tea and coffee making facilities in the hotel bedroom <strong>is<\/strong> important for me.<\/p>\n<p>Doing daily yoga is\/was a very healthy thing to do.<\/p>\n<p>A high standard of cleanliness.\u00a0 \u201cklenn-li-nuss\u201d<\/p>\n<p>a kettle and teabags, sachets of instant coffee and sugar\u00a0 (<strong><u>sash<\/u><\/strong>-ays)<\/p>\n<p>It was the first time I had taken <strong><u>such<\/u><\/strong> a long flight.<\/p>\n<p>The flight was <strong>so<\/strong> long.<\/p>\n<p>Why is wearing flight socks so useful?\u00a0\u00a0\u00a0 to help blood circulation to avoid blood clots\u00a0\u00a0\u00a0\u00a0 (deep vein thrombosis &#8211; DVT)<\/p>\n<p>I would like to pay in cash\u00a0 \/\u00a0 by\u00a0 card\u00a0\u00a0 (English language inconsistencies)<\/p>\n<p>I go to work by car\/ go by\u00a0 bus\/\u00a0 by train \/ by taxi \/ by tram\/\u00a0 by boat \/ by ferry \/\u00a0 <strong>on <\/strong>foot<\/p>\n<p>I walk to work\u00a0 &#8211;\u00a0 I drive to walk\u00a0 &#8211;\u00a0 I fly to work \u2013 I take the bus to work<\/p>\n<p>I take the commuter train\u00a0 (= pendelt\u00e5g)<\/p>\n<p>I take the metro to work\u00a0 (Paris, Stockholm)<\/p>\n<p>I take the Underground\u00a0 \/\u00a0 the Tube\u00a0 to work (London)<\/p>\n<p>I take the subway\u00a0 (New York)<\/p>\n<p>I use the subway to cross the road safely\u00a0 (= a pedestrian tunnel in BrE)<\/p>\n<p>&nbsp;<\/p>\n<p>How long <span style=\"text-decoration: line-through\">time<\/span> does it take to travel to the UK?<\/p>\n<p>How long does it take to walk to work?<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0a rainbow trout (an oily fish)<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>s\u00e4ga upp mig\u00a0 = I handed in my notice\u00a0 (= I informed my employer in writing I intended to leave)<\/strong><\/p>\n<p><strong>If he leaves his job, he needs to give 2 months\u2019 notice.<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>change<\/strong><br \/>\nmake something different (general) = the thing becomes different, but not necessarily swapped.<\/p>\n<p><strong>exchange<\/strong><br \/>\ngive something and receive something in return (two-way) = \u00a0both sides give and get something.<\/p>\n<p><strong>replace<\/strong><br \/>\ntake something away and put a new one there instead = one thing substitutes another.\u00a0\u00a0\u00a0 (eg because something is broken, stopped working)<\/p>\n<p>&nbsp;<\/p>\n<p>The hotel <strong>changed<\/strong> my room. = \u00a0I got a different room.<\/p>\n<p>I <strong>exchanged<\/strong> currency at the airport. = \u00a0I gave one currency and received another.<\/p>\n<p>The hotel <strong>replaced<\/strong> my room key because it had stopped working. = The old key was taken away and a new one was given.<\/p>\n<p>&nbsp;<\/p>\n<p>I <strong>changed<\/strong> my mind about the jacket = my opinion is different<\/p>\n<p>I <strong>exchanged<\/strong> the jacket for a larger size. = gave one, received another<\/p>\n<p>I <strong>replaced<\/strong> the broken phone. =\u00a0 old phone \u2192 new phone \u00a0\u00a0(and the old one is thrown away)<\/p>\n<p>&nbsp;<\/p>\n<p><strong>change \/ replace \/ exchange<\/strong><\/p>\n<ol>\n<li>The weather suddenly <strong>changed<\/strong>. \/ changed suddenly.\u00a0 (changeable weather)<\/li>\n<li>The guest <strong>exchanged<\/strong> euros for<\/li>\n<li>She\u2019d been working in the garden all, so she <strong>changed<\/strong> her clothes before dinner.<\/li>\n<li>I <strong>changed<\/strong> out of my work uniform and into something more comfortable.<\/li>\n<li>The chair broke when he sat down on it, and we had to <strong>replace<\/strong> (= get a new one)\u00a0\u00a0 We changed it at dinner, but replaced it the next day.<\/li>\n<li>There was a musty smell in the bathroom so the hotel <strong>changed<\/strong> my room.<\/li>\n<li>The sun was streaming through the windows and I was too hot, so I <strong>changed<\/strong> my seat\/place. (= moved somewhere out of the sun)<\/li>\n<li>The shop agreed to <strong>replace<\/strong> the damaged product. (exchange \u2013 wrong size)<\/li>\n<li>I <strong>changed<\/strong> my clothes after getting wet in the rain.<\/li>\n<li>The hotel <strong>replaces \/ changes<\/strong> the towels every two days. (assume they\u2019re dirty)<\/li>\n<li>I need to <strong>change<\/strong> my booking to a later date.<\/li>\n<li>The staff will <strong>replace<\/strong> the old furniture with new furniture.<\/li>\n<li>The company <strong>changed<\/strong> its logo last year.<\/li>\n<li>Can I <strong>exchange<\/strong> this item if I have the receipt?<\/li>\n<li>They <strong>changed<\/strong> the locks after losing the keys. She <strong>changed<\/strong> the locks after he moved out.<\/li>\n<li>We <strong>exchange<\/strong> presents at Christmas.<\/li>\n<li>They <strong>replaced<\/strong> the batteries in the remote. Why?\u00a0 What did they do with the old ones?<\/li>\n<li>I <strong>changed<\/strong> my opinion after hearing his idea.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>They replaced the batteries because they had run out.<\/p>\n<p>They recycled them.\u00a0 \u00a0\u00a0Batteries can leak into the environment.\u00a0 Heavy metals are dangerous for the environment.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>In breakout rooms discuss:<\/strong><\/p>\n<ul>\n<li>Have you ever <strong>exchanged<\/strong> something in a shop? What happened?<\/li>\n<li>Do you often <strong>change<\/strong> your mind when you go shopping?<\/li>\n<li>Have you ever had to <strong>replace<\/strong> a product?<\/li>\n<li>Have you ever asked a hotel to <strong>change<\/strong> your room?<\/li>\n<li>What items should hotels always <strong>replace<\/strong> and how often?<\/li>\n<li>Where do you usually <strong>exchange<\/strong> money when travelling?<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p>I exchanged a pair of jeans at H&amp;M as I had bought a size too big.\u00a0\u00a0 (buy)\u00a0\u00a0\u00a0\u00a0 buy \u2013 exchange<\/p>\n<p>now is the anecdote,\u00a0 the past simple \u201cbought\u201d\u00a0 .\u00a0 but further back in the past\u00a0 had bought<\/p>\n<p>I exchanged a tshirt at Jack and Jones as I hadn\u2019t bought the right colour.\u00a0 (not buy)<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>I buy (today)<\/strong><\/p>\n<p><strong>I bought\u00a0 (yesterday)<\/strong><\/p>\n<p><strong>I had bought\u00a0 (day before yesterday)<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>When I got home yesterday, I saw that my cat had broken\/ had knocked over a vase of flowers.<\/strong><\/p>\n<p><strong>Now story<\/strong><\/p>\n<p><strong>past &#8211;\u00a0 got home<\/strong><\/p>\n<p><strong>before the past \u2013 had broken, had knocked over<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>my favourite clothing store,\u00a0 my favourite clothing brand<\/strong><\/p>\n<p><strong>Armani is very expensive so I buy the clothes secondhand.<\/strong><\/p>\n<p><strong>I bought a used car.<\/strong><\/p>\n<p><strong>Good quality is expensive but lasts a long time.<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>a production fault<\/p>\n<p>It turned out to have a fault<\/p>\n<p>a big and bulky package<\/p>\n<p>It takes a lot of time and effort to send back a package.\u00a0 (in the post)<\/p>\n<p>skruva is\u00e4r\u00a0 &#8211;\u00a0 I had to dismantle it<\/p>\n<p>We dismantled our bed so we could transport it easily.<\/p>\n<p>We bought a Billy bookcase flat pack, and we built\/assembled it ourselves.<\/p>\n<p>to construct a house or garden shed<\/p>\n<p>I took it back to the shop<\/p>\n<p>avdelning = \u00a0a department\u00a0 (women\u2019s, men\u2019s, children&#8217;s etc)<\/p>\n<p>a ward\u00a0 (hospital)<\/p>\n<p><strong>Customer complaint (food\/service\/experience)<\/strong><\/p>\n<p><strong>Guest:<\/strong> Excuse me, I\u2019m sorry to complain, but my meal is cold.<br \/>\n<strong>Server:<\/strong> I\u2019m very sorry about that. Thank you for letting me know.<br \/>\n<strong>Guest:<\/strong> I was really <strong>looking<\/strong> forward to it.<br \/>\n<strong>Server:<\/strong> I completely understand. Let me fix this for you right away.<br \/>\n<strong>Guest:<\/strong> What can you do?<br \/>\n<strong>Server:<\/strong> I can bring you a fresh, hot dish, or if you prefer, I can offer a refund or a <strong>dis<\/strong>count.<br \/>\n<strong>Guest:<\/strong> A fresh dish would be great, thank you.<br \/>\n<strong>Server:<\/strong> Of course. I\u2019ll make sure it\u2019s prepared as quickly as possible.<br \/>\n<strong>Guest:<\/strong> Thank you, I appreciate it.\u00a0\u00a0\u00a0 <em>a-pree-shee- ayt<\/em><br \/>\n<strong>Server:<\/strong> You\u2019re welcome, and thank you for your paytience.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>The price was dis<strong>count<\/strong>ed.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong> Mistake with the order<\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Guest:<\/strong> Excuse me, I think there\u2019s been a mistake. I ordered the chicken, not the fish.<br \/>\n<strong>Server:<\/strong> I\u2019m very sorry about that\u2014that\u2019s our mistake.<br \/>\n<strong>Guest:<\/strong> Could you change it, please?<br \/>\n<strong>Server:<\/strong> Of course. I\u2019ll bring the correct order immeeediately.<br \/>\n<strong>Guest:<\/strong> Thank you.<br \/>\n<strong>Server:<\/strong> Would you like to keep this while you wait, or should I take it back?<br \/>\n<strong>Guest:<\/strong> You can take it back, thank you.<br \/>\n<strong>Server:<\/strong> No problem. I\u2019ll make sure your chicken comes out as quickly\/soon as possible.<br \/>\n<strong>Guest:<\/strong> I appreciate it.\u00a0\u00a0 <em>a-<strong>pree<\/strong>-shee- ayt<\/em><br \/>\n<strong>Server:<\/strong> Thank you for your patience.<\/p>\n<p><strong>\u00a0See you a.s.a.p,\u00a0 I\u2019ll see you asap<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"3\">\n<li><strong> Long wait<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Excuse me, we\u2019ve been waiting for about 40 minutes for our food.<br \/>\n<strong>Server:<\/strong> I\u2019m very sorry about the delay, and thank you for your patience.<br \/>\n<strong>Guest:<\/strong> Do you know how much longer it will take?<br \/>\n<strong>Server:<\/strong> I\u2019ve just checked with the kitchen\u2014your order should be ready in about 5\u201310 minutes.\u00a0\u00a0 (5 <em>to<\/em> 10 minutes)<br \/>\n<strong>Guest:<\/strong> Okay, thank you for checking.<br \/>\n<strong>Server:<\/strong> In the meantime, we\u2019d like to offer you a complimentary drink.<br \/>\n<strong>Guest:<\/strong> That would be nice, thank you.<br \/>\n<strong>Server:<\/strong> You\u2019re very welcome, and again, we apologise for the wait.<\/p>\n<p>&nbsp;<\/p>\n<p>Guest \u2013 I expect a discount on our bill<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"4\">\n<li><strong> No ingredients<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> I\u2019d like the salmon, please.<br \/>\n<strong>Server:<\/strong> I\u2019m very sorry, but we\u2019ve run out of the salmon this evening.\u00a0\u00a0 \u201c<strong>sam<\/strong>muhn\u201d<br \/>\n<strong>Guest:<\/strong> Oh, that\u2019s disappointing.<br \/>\n<strong>Server:<\/strong> I completely understand. It\u2019s been very popular today.<br \/>\n<strong>Guest:<\/strong> Do you have anything similar?<br \/>\n<strong>Server:<\/strong> Yes, of course. May I recommend the grilled chicken or the sea bass? They\u2019re both very good.<br \/>\n<strong>Guest:<\/strong> Hmm, I\u2019ll try the sea bass, then.<br \/>\n<strong>Server:<\/strong> Excellent choice. I\u2019m sure you\u2019ll enjoy it.<br \/>\n<strong>Guest:<\/strong> Thank you.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome, and thank you for your understanding.<\/p>\n<p><strong>\u00a0<\/strong>(havsabborre)<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"5\">\n<li><strong> Staff shortages<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Excuse me, service seems a bit slow today.<br \/>\n<strong>Server:<\/strong> I\u2019m very sorry about that. We\u2019re a bit short-staffed today.<br \/>\n<strong>Guest:<\/strong> Oh, I see.<br \/>\n<strong>Server:<\/strong> Thank you for your understanding. We\u2019re doing our best to serve everyone as quickly as possible.<br \/>\n<strong>Guest:<\/strong> That\u2019s okay.<br \/>\n<strong>Server:<\/strong> I\u2019ll take your order right away and make sure it\u2019s prioritised.<br \/>\n<strong>Guest:<\/strong> Thank you, I appreeeciate it.<br \/>\n<strong>Server:<\/strong> You\u2019re very welcome.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"6\">\n<li><strong> Payment issues<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Excuse me, my card doesn\u2019t seem to be working.<br \/>\n<strong>Server:<\/strong> I\u2019m sorry about that. Let me check it for you.<br \/>\n<strong>Guest:<\/strong> Is there a problem?<br \/>\n<strong>Server:<\/strong> It looks like the payment didn\u2019t go through. Sometimes the connection is slow.<br \/>\n<strong>Guest:<\/strong> Oh, I see. What should I do?<br \/>\n<strong>Server:<\/strong> You could try the card again, or use a different card if you have one.<br \/>\n<strong>Guest:<\/strong> I\u2019ll try another card.<br \/>\n<strong>Server:<\/strong> Of course. Please try again when you\u2019re ready.<br \/>\n<strong>Guest:<\/strong> Okay, it worked this time.<br \/>\n<strong>Server:<\/strong> Great, thank you. Here is your receipt.<br \/>\n<strong>Guest:<\/strong> Thank you.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome, and I a<strong>pol<\/strong>ogise for the inconvenience.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"7\">\n<li><strong> Table mix-up<\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Guest:<\/strong> Excuse me, we didn\u2019t order this pasta.<br \/>\n<strong>Server:<\/strong> I\u2019m very sorry about that\u2014this was meant for another table.<br \/>\n<strong>Guest:<\/strong> Oh, I see.<br \/>\n<strong>Server:<\/strong> Let me take that back, and I\u2019ll bring your correct order right away.<br \/>\n<strong>Guest:<\/strong> Thank you.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome. It should be ready in just a few minutes.<br \/>\n<strong>Guest:<\/strong> No problem.<br \/>\n<strong>Server:<\/strong> Thank you for your patience, and again, I apologise for the mistake.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"8\">\n<li><strong> Kitchen delays<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Excuse me, why is the food taking so long?<br \/>\n<strong>Server:<\/strong> I\u2019m very sorry about the wait. The kitchen is quite busy at the moment.<br \/>\n<strong>Guest:<\/strong> Do you know how much longer it will take?<br \/>\n<strong>Server:<\/strong> I\u2019ve just checked, and your order is on its way. It should be ready in about 5\u201310 minutes.<br \/>\n<strong>Guest:<\/strong> Okay, thanks for letting me know.<br \/>\n<strong>Server:<\/strong> Of course. Thank you for your patience.<br \/>\n<strong>Guest:<\/strong> No problem.<br \/>\n<strong>Server:<\/strong> We really appreciate your understanding.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lesson Nine What\u2019s the date today?\u00a0 \u00a0It\u2019s Tuesday \u201cthe\u201d \u00a0\u00a028th\u00a0 \u201cof\u201d \u00a0\u00a0April A customer buys from a shop.\u00a0 The shop buys from a wholeseller. ICA, Clas Olsson =\u00a0 a retailer I work in retail.\u00a0 (=field) Brazil was colonised by the Portuguese a Portuguese colony There are many beautiful walking\/hiking trails in the forest.\u00a0 (stig) walking &hellip; <a href=\"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/engelska-for-hotell-och-restaurangbranschen-a2-fortsattning-distans-live\/notes-from-lesson-9-28-04-26\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Notes from Lesson 9 (28\/04\/26)<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"parent":7135,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7320","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/users\/195"}],"replies":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/comments?post=7320"}],"version-history":[{"count":3,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7320\/revisions"}],"predecessor-version":[{"id":7323,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7320\/revisions\/7323"}],"up":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7135"}],"wp:attachment":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/media?parent=7320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}