{"id":7297,"date":"2026-04-23T11:32:43","date_gmt":"2026-04-23T09:32:43","guid":{"rendered":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/?page_id=7297"},"modified":"2026-04-23T11:38:46","modified_gmt":"2026-04-23T09:38:46","slug":"notes-from-lesson-7-23-04-26","status":"publish","type":"page","link":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/engelska-for-hotell-och-restaurangbranschen-a2-fortsattning-distans-live\/notes-from-lesson-7-23-04-26\/","title":{"rendered":"Notes from Lesson 7 (23\/04\/26)"},"content":{"rendered":"<p><strong><u>Lesson Seven<\/u><\/strong><\/p>\n<ul>\n<li>What\u2019s the date today?\u00a0 \u00a0It\u2019s Thursday\u00a0 \u201c<em>the\u201d<\/em> \u00a0\u00a023<sup>rd<\/sup>\u00a0\u00a0 \u201c<em>of\u201d<\/em> \u00a0\u00a0April<\/li>\n<li>What season is it now?\u00a0 It\u2019s spring.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<ul>\n<li>Last Monday was the <strong>first<\/strong> lesson (= number 1)<\/li>\n<li>Last Tuesday was the <strong>second<\/strong> lesson (= number 2)<\/li>\n<li>Last Wednesday was the <strong>third<\/strong> lesson (=number 3)<\/li>\n<li>Monday was the <strong>fourth<\/strong> lesson\u00a0 (lesson 4)<\/li>\n<li>Tuesday the <strong><u>fifth<\/u><\/strong> lesson (lesson 5)<\/li>\n<li>Yesterday was the <strong>sixth<\/strong> lesson (=number 6)<\/li>\n<li>Today is the <strong>seventh<\/strong> lesson\u00a0\u00a0 (=number 7)<\/li>\n<li>Monday will be the <strong>eighth<\/strong> lesson (=number 8)<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Aims for today <\/strong><\/p>\n<ul>\n<li>experience or experiences?<\/li>\n<li>vocabulary: food, ordering food and drink<\/li>\n<li>Paying the bill (the<strong> check<\/strong> US English)<\/li>\n<li>Dealing with problems and complaints<\/li>\n<li>Vocabulary: convenient or comfortable?<\/li>\n<\/ul>\n<p>Fill each gap with <strong>experience<\/strong> (erfarenhet) or a\/an <strong>experiences<\/strong> (upplevelse(r).<\/p>\n<ol>\n<li>It was an interesting <strong>experience<\/strong> to try something new.<\/li>\n<li>The role requires at least two years of relevant <strong>experience<\/strong> in project management. (professional experience, on your CV)<\/li>\n<li>Her academic background is strong, but she lacks practical<\/li>\n<li>Working in another country gave her very valuable <strong> (unc \u2013 CV)<\/strong><\/li>\n<li>Candidates with <strong>experience<\/strong> in leadership jobs will have an advantage.<\/li>\n<li>Not all <strong>experiences<\/strong> are good, but they can teach us a lot. (= memories)<\/li>\n<li>She has extensive <strong>experience<\/strong> dealing with high-pressure situations.<\/li>\n<li>The course is designed to broaden students\u2019 cultural <strong>experience<\/strong><\/li>\n<li>His <strong>experience<\/strong> as a volunteer changed how he thinks about social issues.<\/li>\n<li>We are looking for someone with hands-on <strong>experience<\/strong> in this field. = practical<\/li>\n<li>He described the event as a deeply moving<\/li>\n<li>We want someone with practical <strong>experience<\/strong> in this area.<\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>flaked almonds\u00a0 <\/strong><strong>\u201c<\/strong>flaykt<strong>\u201d<\/strong><\/p>\n<p><strong>rivna\u00a0 &#8211;\u00a0 grated cheese<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0\u00a0\u00a0 <\/strong><strong>\u00a0\u00a0\u00a0\u00a0<\/strong><strong>\u00a0\u00a0celery,\u00a0 ceramics\u00a0 \u201cs\u201d, a swede, a rutabaga<\/strong><\/p>\n<p><em>\u00a0\u00a0<\/em><em>\u00a0\u00a0It\u2019s a herring, it\u2019s pickled herring<\/em><\/p>\n<p>garnished with a sprig of rosemary<\/p>\n<p>&nbsp;<\/p>\n<p><strong>a saucepan of boiled eggs, fried eggs in a frying pan, \u00a0deep fried falafel, steamed dumplings,\u00a0 pick them up with chopsticks<\/strong><\/p>\n<p><strong>3 mins \u2013 soft boiled<\/strong><\/p>\n<p><strong>5 mins \u2013 medium boiled<\/strong><\/p>\n<p><strong>9-10 mins \u2013 hard boiled<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><a href=\"https:\/\/www.beefeaterpattaya.com\/our-menu\/\">https:\/\/www.beefeaterpattaya.com\/our-menu\/<\/a><\/p>\n<p><a href=\"https:\/\/rules.co.uk\/\">https:\/\/rules.co.uk\/<\/a><\/p>\n<p><a href=\"https:\/\/grandhotel.se\/en\">https:\/\/grandhotel.se\/en<\/a><\/p>\n<p><strong>a bow tie<\/strong><\/p>\n<p><strong>a tie\u00a0 (neck tie US)<\/strong><\/p>\n<p><strong>a butterfly in the garden, a butterfly to hold earrings in place<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Asking for the bill<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"1351\"><strong><u>Paying the restaurant bill &#8211;\u00a0 waiter &amp; guest<\/u><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>The customer asks for the bill.<\/strong><\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>The waiter brings the bill and offers payment options.<\/strong><\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>The customer pays and leaves a tip.<\/strong><\/p>\n<p><strong><br \/>\nCustomer: <\/strong><em>Excuse me, can I have the bill, please?<\/em><strong><br \/>\nWaiter: <\/strong><em>Of course. Here you go.<\/em><strong><br \/>\nCustomer: <\/strong><em>Can I pay by card?<\/em><strong><br \/>\nWaiter: <\/strong><em>Yes, we accept all major credit cards.\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cmay-djuh\u201d<\/em><strong><br \/>\nCustomer: <\/strong><em>Great. Here\u2019s my card.<\/em><strong><br \/>\nWaiter: <\/strong><em>Thank you. Would you like a receipt?\u00a0\u00a0\u00a0\u00a0\u00a0 re-<strong>seett<\/strong><\/em><strong><br \/>\nCustomer: <\/strong><em>Yes, please. And here\u2019s a tip for you.<\/em><strong><br \/>\nWaiter: <\/strong><em>Thank you very much! Have a wonderful day.<\/em><\/p>\n<p><strong>\u00a0<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>mobile phone payments<\/strong><\/p>\n<p><strong>Can I pay by Swish?\u00a0 Can I Swish you back\/the amount\/later?\u00a0\u00a0 (Sweden only)<\/strong><\/p>\n<p><strong>You can scan the QR-code here.<\/strong><\/p>\n<p><strong>You can pay by cheque (UK only)<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><strong>Simple and polite<\/strong><\/h3>\n<p><strong>Guest:<\/strong> Excuse me, can we have the bill, please?<br \/>\n<strong>Server:<\/strong> Of course. I\u2019ll bring it right away.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>A bit more formal<\/strong><\/h3>\n<p><strong>Guest:<\/strong> Could we have the bill, please?\u00a0 \u201c<em>pleeez\u201d<\/em><br \/>\n<strong>Server:<\/strong> Certainly\/Of course\/Absolutely\/not at all. I\u2019ll get that for you now.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>In a restaurant<\/strong> (with \u201ccheck\u201d)<\/h3>\n<p><strong>Guest:<\/strong> Can we get the check, please? <em>(more common in American English)<\/em><br \/>\n<strong>Server:<\/strong> Sure, I\u2019ll be right back with it<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>When in a hurry<\/strong><\/h3>\n<p><strong>Guest:<\/strong> Excuse me, could we have the bill when you have a moment?<br \/>\n<strong>Server:<\/strong> Of course, I\u2019ll bring it straight away.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>If the server is busy<\/strong><\/h3>\n<p><strong>Guest:<\/strong> Sorry to bother you, could we have the bill, please?<br \/>\n<strong>Server:<\/strong> Not at all, I\u2019ll bring it as soon as possible\u00a0 \u201c<em>bringit<\/em>\u201d<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Offering the bill (staff starts)<\/strong><\/h3>\n<p><strong>Server:<\/strong> Would you like the bill?<br \/>\n<strong>Guest:<\/strong> Yes, please.<\/p>\n<p>or<\/p>\n<p><strong>Server:<\/strong> Are you ready for the bill?<br \/>\n<strong>Guest:<\/strong> Yes, could we have it, please?<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>After handing over the bill<\/strong><\/h3>\n<p><strong>Server:<\/strong> Here is your bill. Please take your time.<br \/>\n<strong>Guest:<\/strong> Thank you.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol>\n<li><strong> Paying by card<\/strong><\/li>\n<\/ol>\n<p><strong>Server:<\/strong> Would you like to pay by cash or card?<br \/>\n<strong>Guest:<\/strong> By card, please.<br \/>\n<strong>Server:<\/strong> Of course. You can insert or tap your card on the machine here.<br \/>\n<strong>Guest:<\/strong> Okay.<br \/>\n<strong>Server:<\/strong> Please enter your PIN if needed.<br \/>\n<strong>Guest:<\/strong> Done.<br \/>\n<strong>Server:<\/strong> That\u2019s approved. Here\u2019s your receipt. Would you like a copy?\u00a0\u00a0 <em>re-seet<\/em><br \/>\n<strong>Guest:<\/strong> Yes, please. Thank you.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome. Have a great day!<\/p>\n<p>The machine went \u201cblip!\u201d<\/p>\n<ol start=\"2\">\n<li><strong> Paying by cash<\/strong><\/li>\n<\/ol>\n<p><strong>Server:<\/strong> Here is your bill. Please take your time.<br \/>\n<strong>Guest:<\/strong> Thank you. I\u2019ll pay in cash.\u00a0\u00a0\u00a0 \u201cIyull\u201d\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 (Can I pay in cash?\u00a0 Do you accept cash?)<br \/>\n<strong>Server:<\/strong> Certainly.<br \/>\n<strong>Guest:<\/strong> Here you are.<br \/>\n<strong>Server:<\/strong> Thank you very much. I\u2019ll bring your change in a moment.<br \/>\n<strong>Guest:<\/strong> No problem.<br \/>\n<strong>Server:<\/strong> Here\u2019s your change and your receipt.<br \/>\n<strong>Guest:<\/strong> Thanks a lot.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome. Enjoy the rest of your day!<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong> Splitting the bill (card + cash)<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Excuse me, can we split the bill?<br \/>\n<strong>Server:<\/strong> Of course. How would you like to split it?<br \/>\n<strong>Guest:<\/strong> Part card and part cash, please.<br \/>\n<strong>Server:<\/strong> No problem. How much would you like to pay by card?<br \/>\n<strong>Guest:<\/strong> 30 euros on the card, and the rest in cash.<br \/>\n<strong>Server:<\/strong> That\u2019s fine. Please use the card machine first.<br \/>\n<strong>Guest:<\/strong> Okay.<br \/>\n<strong>Server:<\/strong> Thank you. Now I\u2019ll take the cash.<br \/>\n<strong>Guest:<\/strong> Here you go.<br \/>\n<strong>Server:<\/strong> Perfect, that\u2019s all sorted.<\/p>\n<p>&nbsp;<\/p>\n<p>If you see something suspicious, report it,<\/p>\n<p>&nbsp;<\/p>\n<p>See it, say it, sorted.\u00a0\u00a0 (=fixed, taken care of)<\/p>\n<p>I managed to sort out the problem in the end.<\/p>\n<p>Take your time (= no hurry, no rush)<\/p>\n<p>No worries (Aus Eng) = no problem, don\u2019t mention it<\/p>\n<p>\u201cwurry\u201d<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li><strong> Accepting dollars<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Excuse me, can I pay in US dollars?<br \/>\n<strong>Server:<\/strong> Yes, we do accept dollars.<br \/>\n<strong>Guest:<\/strong> Great.<br \/>\n<strong>Server:<\/strong> Please note that we use today\u2019s exchange rate, which is shown here.<br \/>\n<strong>Guest:<\/strong> That\u2019s fine.<br \/>\n<strong>Server:<\/strong> Thank you. I\u2019ll just calculate the amount.<br \/>\n<strong>Guest:<\/strong> Sure.<br \/>\n<strong>Server:<\/strong> Here is your change in local currency and your receipt.<br \/>\n<strong>Guest:<\/strong> Thank you very much.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome<\/p>\n<p>&nbsp;<\/p>\n<p>receipt\u00a0 de<u>b<\/u>t doubt lamb\u00a0 comb\u00a0 thumb<\/p>\n<p>castle\u00a0 cah-sull<\/p>\n<p>whistle\u00a0\u00a0 wiss-ull<\/p>\n<p>Christmas\u00a0 Kriss-mas<\/p>\n<p>know knife knowledge knight knee<\/p>\n<p>gnome sign\u00a0 through\u00a0 right<\/p>\n<p>&nbsp;<\/p>\n<p>The Knights of the Round Table\u00a0\u00a0 \u201c<em>nite<\/em>\u201d<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li><strong> Charging to a hotel room<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Can I charge this to my room, please?<br \/>\n<strong>Server:<\/strong> Certainly. May I have your room number?<br \/>\n<strong>Guest:<\/strong> It\u2019s room 214.<br \/>\n<strong>Server:<\/strong> Thank you. Could you also tell me your last name?<br \/>\n<strong>Guest:<\/strong> Smith.<br \/>\n<strong>Server:<\/strong> Thank you, Mr Smith. Could you please sign here?<br \/>\n<strong>Guest:<\/strong> Of course.<br \/>\n<strong>Server:<\/strong> Perfect. The amount will be added to your hotel bill.<br \/>\n<strong>Guest:<\/strong> Great, thank you.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome. Have a pleasant evening.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li><strong> Card not working<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> I\u2019d like to pay by card, please.<br \/>\n<strong>Server:<\/strong> Of course. Please insert your card.<br \/>\n<strong>Guest:<\/strong> Okay.<br \/>\n<strong>Server:<\/strong> I\u2019m sorry, it seems the payment didn\u2019t go through.<br \/>\n<strong>Guest:<\/strong> Oh, that\u2019s strange. Let me try again.<br \/>\n<strong>Server:<\/strong> Yes, please try once more.<br \/>\n<strong>Guest:<\/strong> Still not working.<br \/>\n<strong>Server:<\/strong> You can try another card or pay in cash if you prefer.<br \/>\n<strong>Guest:<\/strong> I\u2019ll use another card.<br \/>\n<strong>Server:<\/strong> No problem.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"7\">\n<li><strong> Asking for the bill<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Excuse me, could we have the bill, please?<br \/>\n<strong>Server:<\/strong> Of course. I\u2019ll bring it right away.<br \/>\n<strong>Guest:<\/strong> Thank you.<br \/>\n<strong>Server:<\/strong> Here you are. Please let me know if everything looks correct.<br \/>\n<strong>Guest:<\/strong> Yes, it looks fine.<br \/>\n<strong>Server:<\/strong> Take your time.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"8\">\n<li><strong> Checking the bill<\/strong><\/li>\n<\/ol>\n<p><strong>Server:<\/strong> The total comes to 45 euros.<br \/>\n<strong>Guest:<\/strong> Sorry, could you check this item, please?\u00a0\u00a0 (= thing, something on the receipt)<br \/>\n<strong>Server:<\/strong> Of course. Let me go through the bill with you.<br \/>\n<strong>Guest:<\/strong> I don\u2019t think we ordered this drink.<br \/>\n<strong>Server:<\/strong> You\u2019re right, I apologise for the mistake. I\u2019ll remove it immediately.<br \/>\n<strong>Guest:<\/strong> Thank you.<br \/>\n<strong>Server:<\/strong> Here is the updated total.<br \/>\n<strong>Guest:<\/strong> That\u2019s better, thanks.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome.<\/p>\n<p><strong><u>\u00a0<\/u><\/strong><\/p>\n<p>We put five items through the checkout.\u00a0 (=things)<\/p>\n<p>&nbsp;<\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><em>I a<strong>POL<\/strong>ogise for the error\u00a0\u00a0 = to say sorry<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><strong><em>so\/such<\/em><\/strong><\/p>\n<p><em>It\u2019s not <strong>so<\/strong> difficult when you start.<\/em><\/p>\n<p><em>It\u2019s not <strong>such<\/strong> a difficult problem to solve.<\/em><\/p>\n<p><em>It\u2019s not <strong>such<\/strong> good quality.<\/em><\/p>\n<p><em>The quality is not <strong>so<\/strong> good today.<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><strong><em>so<\/em><\/strong><em> + adjective, good, bad, expensive<\/em><\/p>\n<p><strong><em>such<\/em><\/strong><em> + a noun\u00a0 \/ an adjective and noun<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><strong>Server:<\/strong> Perfect, that\u2019s all sorted.<\/p>\n<p>If you see something suspicious, report it,\u00a0 (like an unattended package)<\/p>\n<p>&nbsp;<\/p>\n<p>See it, say it, sorted.\u00a0\u00a0 (=fixed, taken care of)<\/p>\n<p>I managed to sort out the problem in the end.<\/p>\n<p>Take your time (= no hurry, no rush)<\/p>\n<p>No worries (Aus Eng) = no problem, don\u2019t mention it<\/p>\n<p>\u201cwurry\u201d<\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><strong>happen\u00a0\u00a0 &#8211;\u00a0 \u201c<\/strong>UH-kur\u201d<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"831\"><strong>\u00a0<\/strong><\/p>\n<p><strong>Talk together in breakout rooms.<\/strong><\/p>\n<p><strong>What kind of problems might occur in a restaurant, and why?<\/strong><\/p>\n<p><strong>What kind of problems might occur during a hotel stay?<\/strong><\/p>\n<p><strong>Solutions?<\/strong><\/p>\n<p><em>\u00a0<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em>\u00a0<\/em><\/p>\n<ul>\n<li>Too many guests, not enough seats<\/li>\n<li>The restaurant has lost the booking\/reservation<\/li>\n<li><\/li>\n<\/ul>\n<p><em>\u00a0<\/em><\/p>\n<p>The aircon is broken\u00a0 \/ isn\u2019t working properly<\/p>\n<p>The AC is broken\u00a0 (US)<\/p>\n<p>The air-conditioning is not working properly<\/p>\n<p>turquoise\u00a0\u00a0 \u201cTUR-kwoiz\u201d<\/p>\n<p>boyz<\/p>\n<p>kwoiz<\/p>\n<p>cerise<\/p>\n<p>I would like to upgrade my room without an extra charge\/free of charge<\/p>\n<p>better conditions (villkor)<\/p>\n<p>a room on the sunny side<\/p>\n<p>The food we ordered wasn\u2019t what we had expected. It didn\u2019t match our expectations<\/p>\n<p>I didn\u2019t complain because I didn\u2019t want to <strong>make a fuss<\/strong>.<\/p>\n<p>Swedish crowns or kronor<\/p>\n<p>Japanese yen, Korean won<\/p>\n<p>in the hotel , at the hotel\u00a0\u00a0\u00a0 &#8211; physically there<\/p>\n<p>I met him at a bar, at a caf\u00e9,\u00a0 at a party<\/p>\n<p>at = \u00a0\u00a0place where things happen, action, activity<\/p>\n<p>There are seats in the cinema.\u00a0 (=neutral, physical location)<\/p>\n<p>There are people at the cinema watching a film.<\/p>\n<p>We are working in breakout rooms today.<\/p>\n<p>&nbsp;<\/p>\n<p>shampoo, conditioner, shower gel, shaving gel\/foam = You can take complimentary toiletries home<\/p>\n<p>to use hair gel<\/p>\n<p>toothpaste and toothbrush<\/p>\n<p>the steak is underdone, undercooked or overcooked<\/p>\n<p>too tough, too chewy<\/p>\n<p>The music is too loud.\u00a0 Can you turn it down please?\u00a0\u00a0 turn it up please?<\/p>\n<p>decrease\/increase \u2013 an instructions manual<\/p>\n<p>Can you turn the AC down?<\/p>\n<p>heat, sound, lights<\/p>\n<p>a dimmer switch\u00a0 &#8211;\u00a0 to dim the lights<\/p>\n<p>&nbsp;<\/p>\n<p>It\u2019s minus 5 today, wear a hat!<\/p>\n<p>It\u2019s 5 degrees\u00a0 (=plus)<\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><strong>Customer complaints<\/strong><\/p>\n<p>A guest is unhappy with their food, service, or overall experience.<\/p>\n<p><strong>Mistakes<\/strong> <strong>with the order<\/strong><\/p>\n<p>The guest gets the wrong food or drink<\/p>\n<p><strong>Long wait<\/strong><\/p>\n<p>The food takes a long time.<\/p>\n<p><strong>Shortage of ingredients\/No ingredients<\/strong><\/p>\n<p>Running out of key menu items, leading to unavailable dishes.<\/p>\n<p><strong>Staff shortages<\/strong><\/p>\n<p>Not enough servers, cooks, or kitchen staff.<\/p>\n<p><strong>Payment issues<\/strong><\/p>\n<p>Problems with cash, card machines, or customers disputing bills.<\/p>\n<p><strong>Table mix-ups<\/strong><\/p>\n<p>food goes to the wrong table<\/p>\n<p><strong>Kitchen delays<\/strong> slow food preparation<\/p>\n<p><strong>Cleanliness problems<\/strong><\/p>\n<p>dirty tables, restrooms, or overall hygiene\u00a0\u00a0 (=general experience)\u00a0\u00a0\u00a0 It\u2019s hy<u>gien<\/u>ic to wash your hands before preparing food.\u00a0 It\u2019s <u>un<\/u>hy<u>gien<\/u>ic to not wash your hands<\/p>\n<p><strong>Difficult customers<\/strong> guests who are rude, too demanding, or refuse to follow restaurant policies.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lesson Seven What\u2019s the date today?\u00a0 \u00a0It\u2019s Thursday\u00a0 \u201cthe\u201d \u00a0\u00a023rd\u00a0\u00a0 \u201cof\u201d \u00a0\u00a0April What season is it now?\u00a0 It\u2019s spring. \u00a0 Last Monday was the first lesson (= number 1) Last Tuesday was the second lesson (= number 2) Last Wednesday was the third lesson (=number 3) Monday was the fourth lesson\u00a0 (lesson 4) Tuesday the &hellip; <a href=\"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/engelska-for-hotell-och-restaurangbranschen-a2-fortsattning-distans-live\/notes-from-lesson-7-23-04-26\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Notes from Lesson 7 (23\/04\/26)<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"parent":7135,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7297","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/users\/195"}],"replies":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/comments?post=7297"}],"version-history":[{"count":3,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7297\/revisions"}],"predecessor-version":[{"id":7300,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7297\/revisions\/7300"}],"up":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7135"}],"wp:attachment":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/media?parent=7297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}