{"id":7276,"date":"2026-04-22T16:25:28","date_gmt":"2026-04-22T14:25:28","guid":{"rendered":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/?page_id=7276"},"modified":"2026-04-22T16:25:28","modified_gmt":"2026-04-22T14:25:28","slug":"speaking-practice-for-23-04-26","status":"publish","type":"page","link":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/engelska-for-hotell-och-restaurangbranschen-a2-fortsattning-distans-live\/speaking-preparation-for-the-next-class\/speaking-practice-for-23-04-26\/","title":{"rendered":"Speaking practice for 23\/04\/26"},"content":{"rendered":"<p>This is what we will go through tomorrow if you would like to read it first:<\/p>\n<p><strong>Asking for the bill<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><strong>Simple and polite<\/strong><\/h3>\n<p><strong>Guest:<\/strong> Excuse me, can we have the bill, please?<br \/>\n<strong>Server:<\/strong> Of course. I\u2019ll bring it right away.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>A bit more formal<\/strong><\/h3>\n<p><strong>Guest:<\/strong> Could we have the bill, please?<br \/>\n<strong>Server:<\/strong> Certainly. I\u2019ll get that for you now.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>In a restaurant<\/strong> (with \u201ccheck\u201d)<\/h3>\n<p><strong>Guest:<\/strong> Can we get the check, please? <em>(more common in American English)<\/em><br \/>\n<strong>Server:<\/strong> Sure, I\u2019ll be right back with it<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>When in a hurry<\/strong><\/h3>\n<p><strong>Guest:<\/strong> Excuse me, could we have the bill when you have a moment?<br \/>\n<strong>Server:<\/strong> Of course, I\u2019ll bring it straight away.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>If the server is busy<\/strong><\/h3>\n<p><strong>Guest:<\/strong> Sorry to bother you, could we have the bill, please?<br \/>\n<strong>Server:<\/strong> Not at all, I\u2019ll bring it as soon as possible<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Offering the bill (staff starts)<\/strong><\/h3>\n<p><strong>Server:<\/strong> Would you like the bill?<br \/>\n<strong>Guest:<\/strong> Yes, please.<\/p>\n<p>or<\/p>\n<p><strong>Server:<\/strong> Are you ready for the bill?<br \/>\n<strong>Guest:<\/strong> Yes, could we have it, please?<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>After handing over the bill<\/strong><\/h3>\n<p><strong>Server:<\/strong> Here is your bill. Please take your time.<br \/>\n<strong>Guest:<\/strong> Thank you.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<ol>\n<li><strong> Paying by card<\/strong><\/li>\n<\/ol>\n<p><strong>Server:<\/strong> Would you like to pay by cash or card?<br \/>\n<strong>Guest:<\/strong> By card, please.<br \/>\n<strong>Server:<\/strong> Of course. You can insert or tap your card on the machine here.<br \/>\n<strong>Guest:<\/strong> Okay.<br \/>\n<strong>Server:<\/strong> Please enter your PIN if needed.<br \/>\n<strong>Guest:<\/strong> Done.<br \/>\n<strong>Server:<\/strong> That\u2019s approved. Here\u2019s your receipt. Would you like a copy?<br \/>\n<strong>Guest:<\/strong> Yes, please. Thank you.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome. Have a great day!<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong> Paying by cash<\/strong><\/li>\n<\/ol>\n<p><strong>Server:<\/strong> Here is your bill. Please take your time.<br \/>\n<strong>Guest:<\/strong> Thank you. I\u2019ll pay in cash.<br \/>\n<strong>Server:<\/strong> Certainly.<br \/>\n<strong>Guest:<\/strong> Here you are.<br \/>\n<strong>Server:<\/strong> Thank you very much. I\u2019ll bring your change in a moment.<br \/>\n<strong>Guest:<\/strong> No problem.<br \/>\n<strong>Server:<\/strong> Here\u2019s your change and your receipt.<br \/>\n<strong>Guest:<\/strong> Thanks a lot.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome. Enjoy the rest of your day!<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong> Splitting the bill (card + cash)<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Excuse me, can we split the bill?<br \/>\n<strong>Server:<\/strong> Of course. How would you like to split it?<br \/>\n<strong>Guest:<\/strong> Part card and part cash, please.<br \/>\n<strong>Server:<\/strong> No problem. How much would you like to pay by card?<br \/>\n<strong>Guest:<\/strong> 30 euros on the card, and the rest in cash.<br \/>\n<strong>Server:<\/strong> That\u2019s fine. Please use the card machine first.<br \/>\n<strong>Guest:<\/strong> Okay.<br \/>\n<strong>Server:<\/strong> Thank you. Now I\u2019ll take the cash.<br \/>\n<strong>Guest:<\/strong> Here you go.<br \/>\n<strong>Server:<\/strong> Perfect, that\u2019s all sorted.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li><strong> Accepting dollars<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Excuse me, can I pay in US dollars?<br \/>\n<strong>Server:<\/strong> Yes, we do accept dollars.<br \/>\n<strong>Guest:<\/strong> Great.<br \/>\n<strong>Server:<\/strong> Please note that we use today\u2019s exchange rate, which is shown here.<br \/>\n<strong>Guest:<\/strong> That\u2019s fine.<br \/>\n<strong>Server:<\/strong> Thank you. I\u2019ll just calculate the amount.<br \/>\n<strong>Guest:<\/strong> Sure.<br \/>\n<strong>Server:<\/strong> Here is your change in local currency and your receipt.<br \/>\n<strong>Guest:<\/strong> Thank you very much.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li><strong> Charging to a hotel room<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Can I charge this to my room, please?<br \/>\n<strong>Server:<\/strong> Certainly. May I have your room number?<br \/>\n<strong>Guest:<\/strong> It\u2019s room 214.<br \/>\n<strong>Server:<\/strong> Thank you. Could you also tell me your last name?<br \/>\n<strong>Guest:<\/strong> Smith.<br \/>\n<strong>Server:<\/strong> Thank you, Mr Smith. Could you please sign here?<br \/>\n<strong>Guest:<\/strong> Of course.<br \/>\n<strong>Server:<\/strong> Perfect. The amount will be added to your hotel bill.<br \/>\n<strong>Guest:<\/strong> Great, thank you.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome. Have a pleasant evening.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li><strong> Card not working<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> I\u2019d like to pay by card, please.<br \/>\n<strong>Server:<\/strong> Of course. Please insert your card.<br \/>\n<strong>Guest:<\/strong> Okay.<br \/>\n<strong>Server:<\/strong> I\u2019m sorry, it seems the payment didn\u2019t go through.<br \/>\n<strong>Guest:<\/strong> Oh, that\u2019s strange. Let me try again.<br \/>\n<strong>Server:<\/strong> Yes, please try once more.<br \/>\n<strong>Guest:<\/strong> Still not working.<br \/>\n<strong>Server:<\/strong> You can try another card or pay in cash if you prefer.<br \/>\n<strong>Guest:<\/strong> I\u2019ll use another card.<br \/>\n<strong>Server:<\/strong> No problem.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"7\">\n<li><strong> Asking for the bill<\/strong><\/li>\n<\/ol>\n<p><strong>Guest:<\/strong> Excuse me, could we have the bill, please?<br \/>\n<strong>Server:<\/strong> Of course. I\u2019ll bring it right away.<br \/>\n<strong>Guest:<\/strong> Thank you.<br \/>\n<strong>Server:<\/strong> Here you are. Please let me know if everything looks correct.<br \/>\n<strong>Guest:<\/strong> Yes, it looks fine.<br \/>\n<strong>Server:<\/strong> Take your time.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"8\">\n<li><strong> Checking the bill<\/strong><\/li>\n<\/ol>\n<p><strong>Server:<\/strong> The total comes to 45 euros.<br \/>\n<strong>Guest:<\/strong> Sorry, could you check this item, please?<br \/>\n<strong>Server:<\/strong> Of course. Let me go through the bill with you.<br \/>\n<strong>Guest:<\/strong> I don\u2019t think we ordered this drink.<br \/>\n<strong>Server:<\/strong> You\u2019re right, I apologise for the mistake. I\u2019ll remove it immediately.<br \/>\n<strong>Guest:<\/strong> Thank you.<br \/>\n<strong>Server:<\/strong> Here is the updated total.<br \/>\n<strong>Guest:<\/strong> That\u2019s better, thanks.<br \/>\n<strong>Server:<\/strong> You\u2019re welcome.<\/p>\n<p><strong><u>\u00a0<\/u><\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><u>Checking out<\/u><\/strong><\/p>\n<p><em>Did you enjoy your stay?<\/em><\/p>\n<p><em>Here is your final bill. Please check that everything is correct.<\/em><\/p>\n<p><em>Would you like a taxi to the airport?<\/em><\/p>\n<p><em>Would you like us to arrange a taxi to the airport?<\/em><\/p>\n<p><em>Thank you for staying with us!<\/em><\/p>\n<p><em>Safe travels and we hope to see you again!<\/em><\/p>\n<p><em>Have a safe journey and we hope to see you again!<\/em><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><u>Polite and helpful expressions<\/u><\/strong><\/p>\n<p><em>Excuse me, do you need any help?<\/em><\/p>\n<p><em>I\u2019m happy to help!<\/em><\/p>\n<p><em>Please let me know if you need anything else.<\/em><\/p>\n<p><em>I apologise for the inconvenience. <\/em><\/p>\n<p><em>I\u2019m sorry about this. Let me see what I can do.<\/em><\/p>\n<p><em>Thank you for your patience.<\/em><\/p>\n<p><em>Thank you for your understanding.<\/em><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><em>\u00a0<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"831\"><strong>\u00a0<\/strong><\/p>\n<p><strong>Talk together in breakout rooms.<\/strong><\/p>\n<p><strong>What kind of problems might occur in a restaurant, and why?<\/strong><\/p>\n<p><strong>What kind of problems might occur during a hotel stay?<\/strong><\/p>\n<p><em>\u00a0<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em>\u00a0<\/em><\/p>\n<ul>\n<li>Too many guests, not enough seats<\/li>\n<li>The restaurant has lost the booking\/reservation<\/li>\n<\/ul>\n<p><em>\u00a0<\/em><\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><strong>Customer complaints<\/strong><\/p>\n<p>A guest is unhappy with their food, service, or overall experience.<\/p>\n<p><strong>Mistakes<\/strong> <strong>with the order<\/strong><\/p>\n<p>The guest gets the wrong food or drink<\/p>\n<p><strong>Long wait<\/strong><\/p>\n<p>The food takes a long time.<\/p>\n<p><strong>Shortage of ingredients\/No ingredients<\/strong><\/p>\n<p>Running out of key menu items, leading to unavailable dishes.<\/p>\n<p><strong>Staff shortages<\/strong><\/p>\n<p>Not enough servers, cooks, or kitchen staff.<\/p>\n<p><strong>Payment issues<\/strong><\/p>\n<p>Problems with cash, card machines, or customers disputing bills.<\/p>\n<p><strong>Table mix-ups<\/strong><\/p>\n<p>food goes to the wrong table<\/p>\n<p><strong>Kitchen delays<\/strong> slow food preparation<\/p>\n<p><strong>Cleanliness problems<\/strong><\/p>\n<p>dirty tables, restrooms, or overall hygiene\u00a0\u00a0 (=general experience)\u00a0\u00a0\u00a0 It\u2019s hy<u>gien<\/u>ic to wash your hands before preparing food.\u00a0 It\u2019s <u>un<\/u>hy<u>gien<\/u>ic to not wash your hands<\/p>\n<p><strong>Difficult customers<\/strong> guests who are rude, too demanding, or refuse to follow restaurant policies.<\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"1039\">&nbsp;<\/p>\n<p><strong>In breakout rooms: What are your suggestions for dealing with these problems? What could you\u00a0 say and do?<\/strong><\/p>\n<p><em>\u00a0<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is what we will go through tomorrow if you would like to read it first: Asking for the bill \u00a0 Simple and polite Guest: Excuse me, can we have the bill, please? Server: Of course. I\u2019ll bring it right away. &nbsp; A bit more formal Guest: Could we have the bill, please? Server: Certainly. &hellip; <a href=\"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/engelska-for-hotell-och-restaurangbranschen-a2-fortsattning-distans-live\/speaking-preparation-for-the-next-class\/speaking-practice-for-23-04-26\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Speaking practice for 23\/04\/26<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"parent":7234,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7276","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/users\/195"}],"replies":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/comments?post=7276"}],"version-history":[{"count":1,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7276\/revisions"}],"predecessor-version":[{"id":7277,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7276\/revisions\/7277"}],"up":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7234"}],"wp:attachment":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/media?parent=7276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}