{"id":7199,"date":"2026-04-13T11:27:13","date_gmt":"2026-04-13T09:27:13","guid":{"rendered":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/?page_id=7199"},"modified":"2026-04-13T11:28:02","modified_gmt":"2026-04-13T09:28:02","slug":"notes-from-lesson-1-13-04-26","status":"publish","type":"page","link":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/engelska-for-hotell-och-restaurangbranschen-a2-fortsattning-distans-live\/notes-from-lesson-1-13-04-26\/","title":{"rendered":"Notes from Lesson 1 (13\/04\/26)"},"content":{"rendered":"<p><strong><u>Lesson One <\/u><\/strong><\/p>\n<p><strong>English for the hotel and restaurant industry A2+ continuation <\/strong><\/p>\n<p><strong>Start: Monday 13<sup>th<\/sup> April 2026<\/strong><\/p>\n<p><a href=\"mailto:sarah.muhlenbock@folkuniversitetet.se\">sarah.muhlenbock@folkuniversitetet.se<\/a><\/p>\n<p><strong>\u00a0<\/strong><strong>Lesson one <\/strong><\/p>\n<ul>\n<li>Practical information<\/li>\n<li>getting to know each other<\/li>\n<li>expectations for the course<\/li>\n<li>suggestions for self-study<\/li>\n<li>grammar and vocabulary focus for the course<\/li>\n<li>welcoming guests and making small talk<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><strong>Practical information<\/strong><\/p>\n<p>15-minute break around 10.15 (approx)<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Whiteboard<\/strong><\/li>\n<li><strong>Screenshots\/photos<\/strong><\/li>\n<li><strong>Homework and self-study<\/strong><\/li>\n<li><strong>Certificate of attendance<\/strong> \u2013 Minimum 9 lessons (active participation)<\/li>\n<li><strong>Book\u00a0 <\/strong>(homework)<\/li>\n<li><strong>Breakout Rooms<\/strong>: Small group discussions and role-plays, take turns!<\/li>\n<li><strong>Microphone and camera\u00a0 <\/strong><\/li>\n<li><strong>Raising your hand:<\/strong><\/li>\n<\/ul>\n<p>Click on &#8220;Reactions&#8221; \u00a0(Reagera) in the meeting toolbar at the bottom.<\/p>\n<p>Select &#8220;<strong>Raise Hand\/R\u00e4ck upp handen<\/strong>&#8221; (hand icon).<\/p>\n<p>A hand icon will appear next to your name in the participants list.<\/p>\n<p>To lower your hand, click &#8220;Lower Hand&#8221; in the same place.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Getting to know each other<\/strong><\/p>\n<ul>\n<li>Please introduce yourselves to each other.<\/li>\n<li>Which part of Sweden do you live in?\u00a0 \u00a0Why do you like it?<\/li>\n<li>What do you do in your free time?<\/li>\n<li>How did you learn English? What do you enjoy about learning English?<\/li>\n<li>Why did you decide to study this English course and what do you need to improve?<\/li>\n<li>If you have taken a course with me before, tell your group what you learned and how you have used your English.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u00a0<\/strong><strong>Can you correct these sentences?<\/strong><\/p>\n<p>I like to go to <strong>the gym<\/strong> <strong>in<\/strong> my free time.<\/p>\n<p>I like to listen to <strong>the radio<\/strong>.<\/p>\n<p>I learned to play <strong>the piano<\/strong> when I was a child.<\/p>\n<p>I regret not learning how to play <strong>the guitar<\/strong> earlier.<\/p>\n<p>He plays <strong>the<\/strong> drums, she plays <strong>the<\/strong> saxophone<\/p>\n<p>I would like to learn to play <strong>the<\/strong> guitar and the flute.<\/p>\n<p>I listen to music when I travel.<\/p>\n<p>umg\u00e5s = \u00a0I like to spend time (together) with my family and friends.<\/p>\n<p>I sometimes <strong>socialise<\/strong> with my colleagues after work.<\/p>\n<p>i naturen = \u00a0\u00a0\u00a0I love to be <strong>outdoors<\/strong>.\u00a0 I go for a walk <strong>in the forest<\/strong> every day.<\/p>\n<p><strong>Swedish nature<\/strong> is beautiful\/stunning\/fantastic\/clean.<\/p>\n<p>It\u2019s been a long time <strong>since<\/strong> I learned English at school.<\/p>\n<p>I\u2019ve been married <strong>since<\/strong> 2000.<\/p>\n<p>We\u2019ve been living together since 1998.<\/p>\n<p>I studied English a long time ago.\u00a0 (the past only)<\/p>\n<p>I live in Sweden for 26 years\u00a0 (= how long?)<\/p>\n<p>I usually buy a <strong>single\/daily\/weekly\/monthly\/yearly\/annual<\/strong> ticket for Stockholm public transport<\/p>\n<p>I bought a one-way \/\u00a0 return ticket to Sundsvall<\/p>\n<p>20th \u201ctwen-tee-yuth\u201d<\/p>\n<p><strong>13<sup>th<\/sup> 30<sup>t<\/sup><sup>h<\/sup><\/strong> June\u00a0 the \u201cthurteenth\u201d\u00a0\u00a0 \/\u00a0\u00a0 the \u201cthur-tee-yuth\u201d<\/p>\n<p>14<sup>th<\/sup> <strong>40<sup>th<\/sup><\/strong> birthday\u00a0 \u201cfourteenth\u00a0\u00a0 \u201cfor-tee-yuth\u201d<\/p>\n<p>21<sup>st<\/sup> wedding anniversary<\/p>\n<p>31<sup>st<\/sup> January<\/p>\n<p>Queen Silvia speaks several languages fluently. She is multilingual.\u00a0 (=almost mother tongue)<\/p>\n<p>She speaks fluent Swedish after so many years living here.<\/p>\n<p>Have you ever been to London?\u00a0\u00a0\u00a0 (go to, went to, been to)<\/p>\n<p>Skansen is an open-air museum\u00a0 (outdoor museum)<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>What are your ambitions for this course?<\/li>\n<li>Have you taken an online English course before? What worked well for you?<\/li>\n<li>What do you need help with \u2013 fluency, grammar, vocabulary, pronunciation etc<\/li>\n<li>What specific areas of grammar and vocabulary do you need to improve?<\/li>\n<li>How can the teacher help you?<\/li>\n<li>Do you have a website or app that you can recommend the group<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>We need to improve:<\/strong><\/p>\n<ul>\n<li>pronunciation <em>e eee<\/em>\u00a0 <em>live leave\u00a0 speak\u00a0 pick peak<\/em><\/li>\n<li>more grammar \u2013 tenses, for\/since, past simple and past continuous prepositions in, on, at, can\/could ability, forms, may, might\u00a0 (=modals)<\/li>\n<li>speaking practice \u201c<em>praktiss<\/em>\u201d both dialogues and freer speaking practice<\/li>\n<li>new words and everyday phrases<\/li>\n<li>phrasal verbs <em>wake up, get up<\/em><\/li>\n<li>idioms <em>He drinks like a fish<\/em>, \u00a0\u00a0(= he drinks a lot)<\/li>\n<li>connectors, as but because<\/li>\n<li>listening comprehension<\/li>\n<li>everything &#x1f60a;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Sound quality is <strong>up and down<\/strong>, the connection <strong>comes and goes<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.usingenglish.com\/quizzes\/\">https:\/\/www.usingenglish.com\/quizzes\/<\/a><\/p>\n<p><a href=\"https:\/\/www.bbc.co.uk\/learningenglish\/english\/features\/6-minute-english\">BBC Learning English &#8211; 6 Minute English<\/a>.<\/p>\n<p><a href=\"https:\/\/dictionary.cambridge.org\/\">Cambridge Dictionary | English Dictionary, Translations &amp; Thesaurus<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Course aims<\/strong><\/p>\n<ul>\n<li>polite, professional language for customer service<\/li>\n<li>jobs, responsibilities, and daily tasks at work<\/li>\n<li>Communicating clearly with guests and colleagues<\/li>\n<li>Taking food and drink orders, giving recommendations, and dealing with problems<\/li>\n<li>basic reception tasks such as bookings, check-in and check-out, and guest enquiries<\/li>\n<li>Giving information about rooms, hotel services, and local attractions<\/li>\n<li>Handling payments<\/li>\n<li>Talking about work schedules and working hours<\/li>\n<li>general grammar (tenses, prepositions, articles <em>the\/a\/an<\/em> etc<\/li>\n<li>Vocabulary for the hospitality industry<\/li>\n<li>pronunciation as needed<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Welcoming a guest and small talk<\/strong><\/p>\n<ul>\n<li>How was your journey?<\/li>\n<li>Did you travel far to get here?<\/li>\n<li>Is this your first time staying with us?<\/li>\n<li>Have you stayed here before?<\/li>\n<li>Are you visiting for business or leisure\/pleasure? <em>\u201clesshur\u201d\u00a0 &#8211; \u201cleezhur\u201d<\/em>\u00a0 (USA)<\/li>\n<li>Is there anything special you\u2019d like to do while you\u2019re here? you\u2019d = you would like to\u00a0\u00a0\u00a0 \u201cyuud\u201d<\/li>\n<li>Would you like any <strong>rec<\/strong>ommen<strong>da<\/strong>tions for restaurants or at<strong>tract<\/strong>ions? \u201c<em>attract-shuns<\/em>\u201d<\/li>\n<li>attraction = museums, concerts, amusement parks (Liseberg), parks<\/li>\n<li>Are you interested in trying some local food or experiences?<\/li>\n<li><\/li>\n<\/ul>\n<p><em>\u00a0<\/em><\/p>\n<p><strong>Dialogue 1<\/strong><\/p>\n<p><strong>Receptionist<\/strong>: Welcome to Hotel Stockholm! How was your journey?<br \/>\n<strong>Guest<\/strong>: It was a long flight! I\u2019m exhausted.<br \/>\n<strong>Receptionist<\/strong>: How many hours have you been travelling?<br \/>\n<strong>Guest<\/strong>: About eleven hours. Still, I\u2019m happy to be here.<br \/>\n<strong>Receptionist<\/strong>: I\u2019m glad to hear that! Is this your first time in Sweden?<br \/>\n<strong>Guest<\/strong>: Yes, it\u2019s my first time in Stockholm.<br \/>\n<strong>Receptionist<\/strong>: That\u2019s wonderful! Are you planning to do any sightseeing?\u00a0 \u201c<strong><em>Sight<\/em><\/strong><em>-see-ying<\/em>\u201c<\/p>\n<p><strong>Guest<\/strong>: Yes, but I\u2019m not sure where to begin.<br \/>\n<strong>Receptionist<\/strong>: I\u2019d be happy to recommend a few places.\u00a0 \u201c<strong><em>ey<\/em><\/strong><em>-ud<\/em>\u201d<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Dialogue 2: Guest with children <\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>Receptionist<\/strong>: Welcome to Hotel Fantastic! Did you have a comfortable journey?<br \/>\n<strong>Guest<\/strong>: It was quite a long train journey, there were de<strong>lay<\/strong>s due to track maintenance.\u00a0\u00a0 <em>\u201c<strong>mayn<\/strong>-ta-nuns\u201d<\/em><br \/>\n<strong>Receptionist<\/strong>: How many hours have you been travelling?<br \/>\n<strong>Guest<\/strong>: Around seven hours. Still, we\u2019re happy to be here.<br \/>\n<strong>Receptionist<\/strong>: I\u2019m glad to hear that! Is this your first visit to Stockholm?<br \/>\n<strong>Guest<\/strong>: Yes, it is.<br \/>\n<strong>Receptionist<\/strong>: That\u2019s lovely! Are you looking for activities for the children?<br \/>\n<strong>Guest<\/strong>: Yes, something fun and not too tiring would be ideal. \u201d<em>Ti-ya-ring<\/em>\u201d\u00a0 \u00a0\u201c<em>eye-dee-yull<\/em>\u201d<br \/>\n<strong>Receptionist<\/strong>: Of course. I can recommend some family-friendly places nearby.<\/p>\n<p>Due to = because of<\/p>\n<p>The train was <strong>delayed by<\/strong> 30 minutes. There was a 30-minute <strong>delay<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Dialogue 3 <\/strong><\/p>\n<p><strong>Receptionist<\/strong>: Welcome to Hotel Over the Moon! How was your journey today?<br \/>\n<strong>Guest<\/strong>: It was a bit tiring\u2014my flight was slightly delayed.\u00a0 \u201d<em>Ti-ya-ring<\/em>\u201d<\/p>\n<p><strong>Receptionist<\/strong>: I\u2019m sorry to hear that. How many hours have you been travelling?<br \/>\n<strong>Guest<\/strong>: About nine hours altogether, but it wasn\u2019t a problem and I was able to sleep for a bit.\u00a0 \u201c<em>aybull\u201d<\/em><br \/>\n<strong>Receptionist<\/strong>: I\u2019m glad to hear that! Are you here for <strong>bus<\/strong>iness or <strong>leis<\/strong>ure?\u00a0\u00a0 \u201cbizniss\u201d\u00a0\u00a0 \u201clesshur\u201d<br \/>\n<strong>Guest<\/strong>: I\u2019m here on business for three days.<br \/>\n<strong>Receptionist<\/strong>: Will you need any as<strong>sis<\/strong>tance with meetings or transport?<br \/>\n<strong>Guest<\/strong>: Yes, I may need help arranging a taxi tomorrow morning.<br \/>\n<strong>Receptionist<\/strong>: Certainly, I\u2019ll be happy to ar<strong>ran<\/strong>ge that for you.\u00a0 \u201car<strong>ray<\/strong>nj\u201d<\/p>\n<p>&nbsp;<\/p>\n<p><strong>For tomorrow:<\/strong><\/p>\n<p>In pairs, practice the following scenario. One student is the hotel staff, and the other is the guest. Use welcoming questions naturally in conversation.<\/p>\n<p>A guest arrives at the hotel for check-in. The receptionist should:<br \/>\n&#x2705; Greet the guest warmly.<br \/>\n&#x2705; Ask about their journey.<br \/>\n&#x2705; Ask if they have been to the city before.<br \/>\n&#x2705; Offer recommendations.<br \/>\n&#x2705; Ask if they need anything to make their stay more comfortable.<\/p>\n<p><strong>Switch roles<\/strong> and practice again!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lesson One English for the hotel and restaurant industry A2+ continuation Start: Monday 13th April 2026 sarah.muhlenbock@folkuniversitetet.se \u00a0Lesson one Practical information getting to know each other expectations for the course suggestions for self-study grammar and vocabulary focus for the course welcoming guests and making small talk &nbsp; \u00a0Practical information 15-minute break around 10.15 (approx) &nbsp; &hellip; <a href=\"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/engelska-for-hotell-och-restaurangbranschen-a2-fortsattning-distans-live\/notes-from-lesson-1-13-04-26\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Notes from Lesson 1 (13\/04\/26)<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"parent":7135,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7199","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/users\/195"}],"replies":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/comments?post=7199"}],"version-history":[{"count":2,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7199\/revisions"}],"predecessor-version":[{"id":7201,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7199\/revisions\/7201"}],"up":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/7135"}],"wp:attachment":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/media?parent=7199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}