{"id":6844,"date":"2026-02-03T12:52:38","date_gmt":"2026-02-03T11:52:38","guid":{"rendered":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/?page_id=6844"},"modified":"2026-02-03T12:54:24","modified_gmt":"2026-02-03T11:54:24","slug":"notes-from-lesson-2-3-2","status":"publish","type":"page","link":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/completed-courses\/engelska-for-hotell-och-restaurangbranschen-a1-course-start-2-2-26\/notes-from-lesson-2-3-2\/","title":{"rendered":"Notes from Lesson 2 (3\/2)"},"content":{"rendered":"<p><strong>Lesson 2 \u2013 Tuesday \u201cthe\u201d 3<sup>rd<\/sup> \u201cof\u201d February<\/strong><\/p>\n<p><u>Aims<\/u><\/p>\n<ul>\n<li>Review from Lesson 1<\/li>\n<li>Job roles in the hotel and restaurant industry.<\/li>\n<li>Common phrases when interracting with guests<\/li>\n<li>Rooms and facilities in a hotel<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>She\u2019s feeding her baby.<\/p>\n<p>Two glasses\u00a0 &#8211;\u00a0 a\u00a0glass of sparkling water\u00a0 \/ still<\/p>\n<p><strong>Say these dates:\u00a0 (date\/month)<\/strong><\/p>\n<p>2\/2\u00a0\u00a0 11\/7\u00a0\u00a0 15\/7 12\/11\u00a0\u00a0 31\/12\u00a0\u00a0 1\/8\u00a0\u00a0 5\/4\u00a0 \u201cfifth\u201d\u00a0 7\/1\u00a0\u00a0\u00a0 15\/6 \u00a0\u00a020\/12 30\/3\u00a0\u00a0\u00a0 12\/3\u00a0\u00a0 29\/2\u00a0 1\/5\u00a0 24\/12\u00a0\u00a0 25\/12\u00a0 26\/12\u00a0\u00a0 12\/6<\/p>\n<p>5\/4\/26\u00a0\u00a0\u00a0 3\/4\/26\u00a0 &#8220;the&#8221; fifth &#8220;of&#8221; April 2026<\/p>\n<p>Easter Sunday, Good Friday<\/p>\n<p>Fri 19\/6\/26\u00a0 Sat 20\/6\/26<\/p>\n<p>Midsummer Eve, Midsummer Day<\/p>\n<p>We only get the 29\/2 every four years.\u00a0 A Leap Year\u00a0 (= 366 days)<\/p>\n<p>&nbsp;<\/p>\n<table style=\"height: 369px\" width=\"565\">\n<tbody>\n<tr>\n<td width=\"1219\">Introduce yourselves to each other<\/p>\n<p>What\u2019s the date today?<\/p>\n<p>What date is it tomorrow?<\/p>\n<p>What date is your birthday?<\/p>\n<p>What is your favourite month of the year?\u00a0 Why?<\/p>\n<p>Which season do you like best and why? What kind of things do you do in the different seasons?<\/p>\n<p>What date(s) is\/are important in your culture? Why? How do you celebrate them?<\/p>\n<p>&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>In the winter, I go skiing.<\/p>\n<p>The four seasons<\/p>\n<p>It\u2019s winter now<\/p>\n<p>In the spring I go for a walk in the forest.\u00a0 I\u2019m not a city person.<\/p>\n<p>In the autumn (BrE) \/ the fall (US) \u00a0I go for a lot of walks. I\u2019m sad about the winter coming.\u00a0 I (don\u2019t) pick mushrooms and enjoy the colours of the trees.<\/p>\n<p>Chanterelle mushrooms<\/p>\n<p>In the summer I like to go to my summer house.\u00a0 I go for a run three times a week.\u00a0 I take my dog for a walk in the forest.<\/p>\n<p>I go on long hikes<\/p>\n<p>I love\/like\/enjoy spending time outdoors<\/p>\n<p>I love\/like\/enjoy cooking.<\/p>\n<p>I love\/like\/enjoy eating traditional food at Christmas<\/p>\n<p>I have both Swedish and British passports. I have dual nationality\/citizenship.<\/p>\n<p>The 12 signs of the Zodiac<\/p>\n<p>I was born in the 70s.\u00a0\u00a0\u00a0 (not \u201cI am born\u201d)<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Jobs in hotels and restaurants<\/strong><\/p>\n<p>kitchen porters, dish washers, kitchen assistants<\/p>\n<p>housekeeper, a repairman, a maintenance man, hotel porter<\/p>\n<p>They\u2019re waiting staff \u2013 event organisers<\/p>\n<p>She\u2019s the hotel manager.<\/p>\n<p>He\u2019s a chef.<\/p>\n<p>A school cook\u00a0 (lower status, less trained)<\/p>\n<p>He\u2019s a bus driver.\u00a0 He drives a limousine = he\u2019s a chauffeur<\/p>\n<p>They\u2019re kitchen porters\u00a0 (BrE\/Ireland)\u00a0 They\u2019re dishwashers (US)<\/p>\n<p>They work in potwash.<\/p>\n<p>She\u2019s a housekeeper.\u00a0 He\u2019s a repairman\/ a maintenance man.\u00a0 He works in maintenance.<\/p>\n<p>We reported the problem to reception and they called maintenance.<\/p>\n<p>He\u2019s a concierge.\u00a0 He\u2019s a doorman. He\u2019s a waiter, she\u2019s a waitress. They are waiting staff.<\/p>\n<p>They\u2019re events (wedding reception, 50<sup>th<\/sup> birthday)\u00a0 organisers, a conference organiser<\/p>\n<p>She\u2019s the hotel manager.<\/p>\n<p>&nbsp;<\/p>\n<p>What\u2019s his\/her job? Where does he\/she work? What are their jobs? Where do they work?<\/p>\n<ul>\n<li>He\u2019s a chef. He works in a (hotel\/restaurant)<\/li>\n<li>She\u2019s a <u>bar<\/u> She works in a bar.<\/li>\n<li>They\u2019re receptionists. They work<span style=\"text-decoration: line-through\">s<\/span> in reception<\/li>\n<li>They\u2019re kitchen assistants\/kitchen porters. They work in the kitchen.<\/li>\n<li>What\u2019s her job? Where does she work?<\/li>\n<li>She\u2019s a bartender. She works in a bar<\/li>\n<li>She\u2019s a housekeeper. She works in housekeeping.<\/li>\n<li>He\u2019s a re<u>pair<\/u>man\/a <u>main<\/u>tenance man. He works in maintenance<\/li>\n<li>He\u2019s a \u2026.<\/li>\n<li>He\u2019s a \u2026.<\/li>\n<li>He\u2019s a \u2026.<\/li>\n<\/ul>\n<p>What are their jobs? What do they do?\u00a0 Where do they work?<\/p>\n<ul>\n<li>They\u2019re receptionists. They work in reception\/in a hotel.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><u>English grammar<\/u><\/strong><\/p>\n<p>Man \u2013 what\u2019s <strong>his<\/strong> job?<\/p>\n<p>Woman \u2013 What\u2019s <strong>her<\/strong> job?<\/p>\n<p>More than one person \u2013 What are <strong>their<\/strong> jobs?<\/p>\n<p>Where do they work?<\/p>\n<p>The bartender works in the hotel bar<\/p>\n<p>The bartenders work in the hotel bar.<\/p>\n<p>Where does the bartender work?<\/p>\n<p>Where do the bartenders work?<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>What does a chef do?\u00a0 <\/strong>He\/she cooks food for guests.<\/li>\n<li><strong>What is his\/her\/their responsibilities?<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>What does a bartender do? They prepare drinks for hotel guests\u00a0 (gender neutral).\u00a0 \u00a0They mix cocktails.<\/li>\n<li>What does a kitchen assistant\/porter do? They <strong>do the washing up<\/strong>.\u00a0 They clean the pots and pans. They <strong>do the dishes<\/strong>\u00a0 (= at home)<\/li>\n<li>What does a housekeeper\/room attendant do? The housekeepers clean the hotel rooms every day. They change the bedding. They clean the toilet<\/li>\n<li>What does a maintenance worker\/repairman do? He repairs things that are broken in the hotel.<\/li>\n<li>What does a porter do? A porter helps with the guests\u2019 baggage (USA)\u00a0 \/\u00a0 luggage (BrE). He takes \/ carries the bags to the rooms<\/li>\n<li>What does a concierge do? The concierge helps the guests with parking and he gives guests directions.\u00a0 (= show them the way)<\/li>\n<li>What does a waitress do? What do waiting staff do? She serves food to guests. She gives them the menu and then comes back to take the food and drinks order<\/li>\n<li>What does a breakfast waitress do? She prepares and serves the breakfast to guests.<\/li>\n<li>What does an events organiser do? This is a person who plans events such as weddings and company conferences<\/li>\n<li>What does a hotel manager do? A hotel manager has the responsibility for future planning and the finances. He or she makes sure the working environment is suitable. He or she is in charge of (=control) the hotel and the staff.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>A hotel inspector<\/p>\n<p>A mystery shopper, a mystery guest\u00a0 (= part of quality control)<\/p>\n<p>Cocktails without alcohol = mocktails\u00a0 (= non-alcoholic cocktails)<\/p>\n<p>I need to vacuum the floor\u00a0 (with a vacuum cleaner)<\/p>\n<p>I need to clean the floor<\/p>\n<p>I need to mop the floor<\/p>\n<p>To sweep the floor<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>10.45<\/strong><\/p>\n<p>It\u2019s ten forty-five AM\/PM<\/p>\n<p>It\u2019s quarter to eleven<\/p>\n<p><strong>10.30<\/strong><\/p>\n<p>It\u2019s ten thirty<\/p>\n<p>It\u2019s half past ten<\/p>\n<p><strong>10.15<\/strong><\/p>\n<p>It\u2019s ten fifteen<\/p>\n<p>It\u2019s quarter past ten<\/p>\n<p><strong>10.55<\/strong><\/p>\n<p>It\u2019s ten fifty-five.<\/p>\n<p>It\u2019s five (minutes) to eleven.<\/p>\n<p><strong>11.05<\/strong><\/p>\n<p>It\u2019s eleven \u201coh\u201d five.<\/p>\n<p>It\u2019s five past eleven.<\/p>\n<p><strong>11.25<\/strong><\/p>\n<p>It\u2019s eleven twenty-five<\/p>\n<p>It\u2019s twenty-five past eleven.<\/p>\n<p><strong>11.35<\/strong><\/p>\n<p>It\u2019s 11 thirty-five<\/p>\n<p>It\u2019s twenty-five to twelve<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Common phrases when interracting with guests<\/u><\/strong><\/p>\n<p>Good morning!\u00a0 Good afternoon! Good evening!\u00a0 Goodnight!\u00a0 Sleep well!\u00a0 Have a good night\u2019s sleep!<\/p>\n<p>Welcome to our hotel!<\/p>\n<p>Welcome back!\u00a0\u00a0 (=returning guest)<\/p>\n<p><strong>Please<\/strong><\/p>\n<p>Please wait a moment.\u00a0 I\u2019ll be with you in a moment.<\/p>\n<p><strong>Thank you<\/strong><\/p>\n<p>Sorry<\/p>\n<p>You\u2019re welcome!\u00a0\u00a0 Don\u2019t mention it\u00a0 ( = formal)\u00a0 No problem.<\/p>\n<p>Please come in.<\/p>\n<p>Can I help you? How can I help you?<\/p>\n<p>What is the Wi-Fi password?<\/p>\n<p>The Wi-Fi password is\/it\u2019s \u2026<\/p>\n<p><u>Let<\/u> me know if you <u>need<\/u> anything.<\/p>\n<p>I hope you\u2019re enjoying your stay with us<\/p>\n<p><u>Thank you<\/u> for choosing us.<\/p>\n<p><u>Thank you<\/u> for staying with us.<\/p>\n<p>(We) <u>Hope<\/u> to see you again soon.<\/p>\n<p>Have a great\/nice\/lovely day!<\/p>\n<p><u>Safe<\/u> travels!\u00a0\u00a0 Have a safe\/nice flight\/journey. (= I hope you get home safely)<\/p>\n<p>See you soon!\u00a0 See you later!\u00a0 See you some other time!<\/p>\n<p>Catch you later! See you later alligator!\u00a0 In a while crocodile. (With a friend, very informal)<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Greeting and Checking In<\/strong><\/p>\n<p><strong>Receptionist:<\/strong>\u00a0Good afternoon! Welcome to our hotel!<br \/>\n<strong>Guest:<\/strong>\u00a0Good afternoon!<br \/>\n<strong>Receptionist:<\/strong>\u00a0Please wait a moment\/ I\u2019ll be with you in a moment.<br \/>\n<strong>Guest:<\/strong>\u00a0Thank you.<br \/>\n<strong>Receptionist:<\/strong>\u00a0Can I help you?<br \/>\n<strong>Guest:<\/strong>\u00a0Yes, I have a reservation.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Asking for the Wi-Fi Password<\/strong><\/p>\n<p><strong>Guest:<\/strong>\u00a0Excuse me, what is the Wi-Fi password?<br \/>\n<strong>Receptionist:<\/strong>\u00a0The Wi-Fi password is \u201chotel2024\u201d.\u00a0 All in lower-case letters.<br \/>\n<strong>Guest:<\/strong>\u00a0Thank you.<br \/>\n<strong>Receptionist:<\/strong>\u00a0Don\u2019t mention it. I hope you\u2019re enjoying your stay with us.<\/p>\n<p>&nbsp;<\/p>\n<p>Capital H for hotel and the rest in lower-case.<\/p>\n<p>The password is case-sensitive.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Greeting a guest in the morning<\/strong><\/p>\n<p><strong>Receptionist:<\/strong>\u00a0Good morning!<br \/>\n<strong>Guest:<\/strong>\u00a0Good morning!<br \/>\n<strong>Receptionist:<\/strong>\u00a0I hope you\u2019re enjoying your stay with us.<br \/>\n<strong>Guest:<\/strong>\u00a0Yes, thank you. The room is very nice.<br \/>\n<strong>Receptionist:<\/strong>\u00a0I\u2019m glad to hear that. Let me know if you need any<u>thing<\/u>.<br \/>\n<strong>Guest:<\/strong>\u00a0Thank you, I will.<br \/>\n<strong>Receptionist:<\/strong>\u00a0Have a lovely day!<br \/>\n<strong>Guest:<\/strong>\u00a0You too! \/ \u00a0The same to you!<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Greeting guests from a day out<\/strong><\/p>\n<p><strong>Staff:<\/strong>\u00a0Good evening! Welcome back!<br \/>\n<strong>Guest:<\/strong>\u00a0Good evening!<br \/>\n<strong>Staff:<\/strong>\u00a0Did you have a nice day out?<br \/>\n<strong>Guest:<\/strong>\u00a0Yes, thank you. We had a great day.<br \/>\n<strong>Staff:<\/strong>\u00a0That\u2019s wonderful to hear. Did you visit the city centre?<br \/>\n<strong>Guest:<\/strong>\u00a0Yes, we did. It was beautiful.<br \/>\n<strong>Staff:<\/strong>\u00a0I\u2019m glad you enjoyed it. Please let me know if you need anything.<br \/>\n<strong>Guest:<\/strong>\u00a0Thank you very much.<br \/>\n<strong>Staff:<\/strong>\u00a0You\u2019re welcome! Have a lovely evening.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lesson 2 \u2013 Tuesday \u201cthe\u201d 3rd \u201cof\u201d February Aims Review from Lesson 1 Job roles in the hotel and restaurant industry. Common phrases when interracting with guests Rooms and facilities in a hotel &nbsp; She\u2019s feeding her baby. Two glasses\u00a0 &#8211;\u00a0 a\u00a0glass of sparkling water\u00a0 \/ still Say these dates:\u00a0 (date\/month) 2\/2\u00a0\u00a0 11\/7\u00a0\u00a0 15\/7 12\/11\u00a0\u00a0 &hellip; <a href=\"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/completed-courses\/engelska-for-hotell-och-restaurangbranschen-a1-course-start-2-2-26\/notes-from-lesson-2-3-2\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Notes from Lesson 2 (3\/2)<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"parent":6808,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6844","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/6844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/users\/195"}],"replies":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/comments?post=6844"}],"version-history":[{"count":4,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/6844\/revisions"}],"predecessor-version":[{"id":6848,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/6844\/revisions\/6848"}],"up":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/6808"}],"wp:attachment":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/media?parent=6844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}