{"id":6071,"date":"2025-02-04T11:50:23","date_gmt":"2025-02-04T10:50:23","guid":{"rendered":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/?page_id=6071"},"modified":"2025-02-04T11:52:18","modified_gmt":"2025-02-04T10:52:18","slug":"lesson-2-4-2-notes-from-the-lesson","status":"publish","type":"page","link":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/completed-courses\/english-for-the-hotel-and-restaurant-industry-b1-course-start-3-2-25\/lesson-2-4-2-notes-from-the-lesson\/","title":{"rendered":"Lesson 2 (4\/2)- Notes from the lesson"},"content":{"rendered":"

Lesson 2\u00a0 – Tuesday 4th February<\/strong>
\nWhat\u2019s the weather like where you are?
\nIt\u2019s wintry<\/strong> weather. It\u2019s minus 2 (degrees).
\nIt\u2019s too windy<\/strong> to use an umbrella.
\nIt\u2019s snowing<\/strong> here now. It\u2019s cloudy<\/strong>.
\nIt\u2019s stormy<\/strong> weather today.
\nCan you hear the thunder<\/strong>? There\u2019s lightning<\/strong> in the distance.
\nThere\u2019s a thunderstorm<\/strong> forecast for this afternoon (=event)
\nIt\u2019s sunny<\/strong>. It\u2019s cloudy<\/strong>. It\u2019s overcast<\/strong> (= just one grey cover)
\nit\u2019s rainy<\/strong>. It\u2019s snowy<\/strong>.
\nIt\u2019s foggy<\/strong>
\nThere\u2019s a heatwave<\/strong> coming (= unusual heat)
\nIt\u2019s so hot that there is a fire warning<\/strong>.
\nThere\u2019s a drought<\/strong> (no rain) \u201c a drowt\u201d<\/p>\n

a vending machine
\na ticket machine
\nan ATM – a bank machine – a cash machine (\u201ca hole in the wall\u201d machine)<\/p>\n

 <\/p>\n

guest, customer or client?<\/strong><\/p>\n

1. The hotel staff greeted the guest\/guests<\/strong> warmly and showed them to their room.
\n2. The supermarket gives points to every customer<\/strong> who shops here.
\n3. We want every guest<\/strong> to feel at home during their stay with us.
\n4. A business consultant helps shops sell more. The shop is their client<\/strong>. (personal service)
\n5. A customer<\/strong> uses general bank services (e.g. opening an account and withdrawing money)
\n6. A client<\/strong> has a more personal relationship with the bank (e.g. working with a financial advisor or investing)
\n7. Mr. Jones has a personal banker who helps him invest his money. He is a client<\/strong>.
\n8. Any customer<\/strong> can open a new bank account at the branch.<\/p>\n

a client \u2013 more exclusive
\na customer \u2013 an everyday service<\/p>\n

doctor \u2013 a patient
\nShe\u2019s in hospital. She\u2019s an in-patient.<\/strong>
\nA lawyer has clients.<\/p>\n

 <\/p>\n

What jobs can you find in a hotel, restaurant, bar or caf\u00e9?
\nHave you ever worked in the hospitality industry? If yes, what was your job?
\nWhat skills and personal qualities do you need to work in a hotel or restaurant?<\/p>\n

a waiter \/ a waitress
\nI\u2019ll be your server tonight (US)
\na bartender
\na concierge
\na kitchen assistant
\nthe head chef
\nthe sous-chef
\na housekeeper
\na receptionist
\nthe manager
\nthe deputy manager (number 2)
\na porter
\ncustomer service (department)
\na repairman, a maintenance worker
\nHe works in potwash. He is a kitchen assistant.
\nhe\u2019s a security officer, he\u2019s a security guard
\nShe\u2019s an entertainer. She organises shows and quizzes.
\nHe\u2019s a children\u2019s entertainer.
\nShe\u2019s an events organiser.
\nShe works as \u201cmeet \u2018n greet\u201d (like a doorman)<\/p>\n

I don\u2019t like working nights. (to work nights)
\nThey\u2019re seasonal workers (for the summer, for the fruit picking season)<\/p>\n

What qualities do you need to have? = what qualities does one need? (\u201cman\u201d in Swedish)
\nYou need to have patience. I need to be patient. \u201cpay-shunt\u201d You can\u2019t be impatient. immature
\nYou need to be friendly and welcoming.
\nYou need to have a friendly attitude.
\nYou need to be service-minded \u201cmine-did\u201d
\nYou need to be able to cope with stress. You should work well under stress.
\nYou need to be a good timekeeper. (= keep to a schedule)
\nYou must be punctual.
\nYou need to be a good teamworker. You should work well in a team.<\/p>\n

Before I worked as a waitress I did some training<\/strong>. (= skills needed for a job)<\/p>\n

 <\/p>\n

\u201cblah blah\u201d
\nWHAT?! (sounds angry)
\nSorry, what did you say?
\nI didn\u2019t catch that.
\nPardon?
\nCan you repeat that? Can you say that again?
\nI didn\u2019t understand it. I didn\u2019t get it.<\/p>\n

 <\/p>\n

Job roles in hospitality<\/strong>
\nI\u2019m a receptionist. I\u2019m responsible for<\/strong> checking<\/strong> in guests and answering the phone
\nI\u2019m a waiter\/a waitress. I\u2019m responsible for<\/strong> taking<\/strong> food orders and serving<\/strong> food.
\nI\u2019m a breakfast waitress. I\u2019m responsible for<\/strong> organising<\/strong> breakfast and filling up the breakfast buffet. I\u2019m responsible for<\/strong> explaining<\/strong> to guest how the breakfast buffet works.
\nI\u2019m a housekeeper. I\u2019m responsible for<\/strong> cleaning<\/strong> the hotel bedrooms.
\nHe\u2019s a porter. He\u2019s responsible for carrying guests\u2019 baggage to their rooms.
\nHe\u2019s a chef. He\u2019s responsible for preparing\/planning the menu. He\u2019s responsible for cooking the food.
\nThe head chef is responsible for making sure everything runs smoothly.
\nA school cook, a restaurant chef
\nShe\u2019s the manager. She\u2019s responsible for the smooth running of the business\/hotel.
\nShe\u2019s responsible for writing reports
\nAn administrator\/an events organiser is responsible for planning and booking conferences.
\nShe\u2019s a bartender. She\u2019s responsible for mixing drinks and serving drinks.
\nThey serve both alcoholic and non-alcohol drinks
\nHR is responsible for employee welfare.<\/p>\n

a chef
\nWe work in maintenance. We\u2019re responsible for repairing things that are broken. We\u2019re responsible for maintaining equipment.
\nThey are responsible for polishing the glasses before they put them away.<\/p>\n

Grammar \u2013 prepositions of time at, in, on, by or until?<\/strong>
\nI will see you in<\/strong> 10 minutes. I will go home in<\/strong> an hour. (= future \u2013 how long?)
\nI will do my homework on\/at<\/strong> the weekend.
\n\u00a0by<\/strong> the weekend (= your deadline)
\nI won\u2019t be there on<\/strong> Friday. (on<\/em> = for a day)
\nI won\u2019t be there on<\/strong> Friday morning, but I can get there in<\/strong> the afternoon. (in the morning\/afternoon\/evening)
\nI wake up at<\/strong> 6am most days.
\nI need to return my library book by<\/strong> Friday otherwise I will have to pay a fine.
\nI have until<\/strong> Friday to return my book otherwise I will have to pay a fine. (the whole period from NOW until Friday)<\/p>\n","protected":false},"excerpt":{"rendered":"

Lesson 2\u00a0 – Tuesday 4th February What\u2019s the weather like where you are? It\u2019s wintry weather. It\u2019s minus 2 (degrees). It\u2019s too windy to use an umbrella. It\u2019s snowing here now. It\u2019s cloudy. It\u2019s stormy weather today. Can you hear the thunder? There\u2019s lightning in the distance. There\u2019s a thunderstorm forecast for this afternoon (=event) … Continue reading Lesson 2 (4\/2)- Notes from the lesson<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"parent":6041,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6071","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/6071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/users\/195"}],"replies":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/comments?post=6071"}],"version-history":[{"count":5,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/6071\/revisions"}],"predecessor-version":[{"id":6076,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/6071\/revisions\/6076"}],"up":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/6041"}],"wp:attachment":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/media?parent=6071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}