Lesson 11 – \u00a0Wednesday 29th January<\/p>\n
cloves, a high chair, (plastic) straws, paper straws,\u00a0 disposable straws, reusable straws, a tumble dryer a dishwasher, clothespins, clothes pegs, drying up cloths, tea towels Discussion<\/strong><\/p>\n \u2022 What cleaning tasks do you do at home? Which is the most important for you? I can see the dust<\/strong> in the sunlight. a carpenter I use toilet cleaner to clean the toilet (toilet duck) a metal scourer Polite requests\/problems to be solved for the guests<\/strong> Hotel Room<\/p>\n Guest: Excuse me, the light in my room isn\u2019t working. Guest: The air conditioning in my room isn\u2019t working. Guest: I can\u2019t find the remote for the TV. Guest: There\u2019s no hot water in my shower. Guest: The window in my room won\u2019t close. Guest: The toilet in my bathroom doesn\u2019t flush. Guest: There\u2019s water leaking from the sink. Guest: The light above the bathroom mirror isn\u2019t working. \u201cmirra\u201d Guest: This chair is unstable\/wobbly. \u201cUn- stay-bull\u201d Chef: The fridge isn\u2019t cooling properly. Kitchen Staff: The dishwasher isn\u2019t working. Waitstaff: I can\u2019t switch the coffee machine on. We have spare<\/strong> bedding at home, in case we have guests.<\/p>\n Health and safety<\/strong> a fire extinguisher \u201ceks-sting-qwish-er\u201d Do you have any experience of these situations? Have you ever had to administer first aid for example?<\/p>\n Wet floor in the reception area<\/strong> Fire alarm goes off during check-in<\/strong> A guest trips over luggage left in the hallway<\/strong> A kitchen fire starts while cooking<\/strong> Broken glass in the bar area<\/strong> I scratched myself on the rose thorns. What do you find in a first aid box?<\/strong> Payments<\/strong> I bought some food and clothes online What are the advantages and disadvantages of buying things online? What\u2019s the exchange rate between Euro and pounds today? <\/p>\n notes\/(dollar) bills You can pay in cash Lesson 11 – \u00a0Wednesday 29th January cloves, a high chair, (plastic) straws, paper straws,\u00a0 disposable straws, reusable straws, a tumble dryer a dishwasher, clothespins, clothes pegs, drying up cloths, tea towels \u201cplummer\u201d I needed to call a plumber The lightbulb has blown and I need a new one (blow-blew-blown) Discussion \u2022 What cleaning tasks do … Continue reading Lesson 11 – 29\/1\/25<\/span>
\n\u201cplummer\u201d I needed to call a plumber<\/strong>
\nThe lightbulb<\/strong> has blown and I need a new one (blow-blew-blown)<\/p>\n
\n\u2022 Which cleaning tools and products do you use the most?
\n\u2022 Can you share a good cleaning tip?
\n\u2022 Do you think children should help with household chores? Which tasks and how do you encourage children to do them?<\/p>\n
\nWhen it is sunny, I can see how dusty<\/strong> my apartment is.<\/p>\n
\na mat
\na front door mat
\na rug
\na carpet (from the Middle East)
\nWe have wall-to-wall carpets (a fitted carpet)<\/p>\n
\nI use washing up liquid
\nsoap \u2013 soup
\nI took my daughter to day care this morning. I will pick her up later. I will collect her from school later.
\nI bought a bookcase from Ikea and put it together when I got home. (= assemble)
\nI collected stamps when I was little.
\nI pick mushrooms in the forest.<\/p>\n
\nI had to scour the saucepan to remove the burnt potatoes that were stuck to it.
\nto be sensitive to chemicals
\nWear rubber gloves if you have sensitive skin.<\/p>\n
\nCould you bring me some more towels?
\nThe sink\/toilet is blocked.
\nPlease come and unblock the toilet.
\nThe bathtub is dirty.
\nThere\u2019s hair in the plug hole
\nPlease change\/replace the light bulb, it\u2019s blown.
\nThe toilet doesn\u2019t flush.
\nFlush the toilet, wash your hands, switch off the light and close the door.
\nThe pipe under the sink is leaking. (drip, drip, drip!) The roof leaks when it rains.
\nThe fridge isn\u2019t cooling\/working properly. (temperature)
\nThe fridge door isn\u2019t closing properly.<\/p>\n
\nStaff: I\u2019m sorry about that. I\u2019ll ask maintenance to replace the lightbulb right away.<\/p>\n
\nStaff: I apologise for the inconvenience. I\u2019ll report it to maintenance and we\u2019ll fix it as soon as possible.<\/p>\n
\nStaff: I\u2019ll bring a new\/replacement one to your room immediately.<\/p>\n
\nStaff: I\u2019m very sorry for the trouble. I\u2019ll notify maintenance right away, and we\u2019ll resolve the issue\/problem as quickly as possible.<\/p>\n
\nStaff: I\u2019m sorry to hear that. I\u2019ll have someone come to fix it immediately\/right away\/as soon as possible\/ in\/within 20 minutes (how soon?)
\nin 20 minutes 1000 \u2013 1020 (at 1020)
\nwithin 20 minutes 1000 \u2013 1020 (=any time between 1000 and 1020)<\/p>\n
\nStaff: I apologise for the inconvenience. I\u2019ll call maintenance to fix it right away.<\/p>\n
\nStaff: I\u2019m sorry about that. I\u2019ll send maintenance to check it immediately.<\/p>\n
\nStaff: Thank you for letting us know. I\u2019ll arrange for maintenance to replace it as soon as possible. \u201cmayn \u2013 ta \u2013 nens\u201d<\/p>\n
\nStaff: I\u2019m very sorry. Let me bring you another chair.<\/p>\n
\nMaintenance Staff: I\u2019ll check it immediately and see if it can be repaired or if we need a replacement.<\/p>\n
\nManager: Thanks for letting me know. I\u2019ll call maintenance to repair it as soon as possible.<\/p>\n
\nManager: I\u2019ll have maintenance check it as soon as possible. In the meantime, let\u2019s use the spare<\/strong> coffee maker. (spare = an extra just in case)<\/p>\n
\nWhat do you see in these pictures?
\nWhy are these important?
\nWhat health and safety problems could happen in a hotel, bar or restaurant?
\nIt\u2019s a…<\/p>\n
\na fire blanket
\na fire alarm
\nan emergency exit
\na warning sign
\na first aid box\/kit (What do you find in this?)
\na defibrillator (you use it to start someone\u2019s heart)
\nI\u2019ve been on a training course to learn how to use a defibrillator
\nHe slipped on the wet floor. The floor is slippery.
\nThe paths are slippery with all the ice.<\/p>\n
\nWhat should you do if you see a wet floor? What can you use to warn people? What happens if someone slips?
\n\u201cBe careful, the floor is slippery\u201d Put out a warning sign<\/p>\n
\nWhat is the first thing you should do? Where should you take the guests? What should you tell the guests?
\nWhat must and mustn\u2019t staff and guests do?
\n\u201cDon\u2019t panic!\u201d
\n\u201cGo to the emergency\/fire exit\u201d
\n\u201cGo to the assembly area\u201d (= the safe place)
\nYou mustn\u2019t use the lifts \/elevators (US) in case of fire\u201d
\nThe fire brigade (BrE)\/fire department (US) are on their way.<\/p>\n
\nWho is responsible for making sure hallways are clear? What should you do if a guest is injured?
\nWhat should you do to help the guest? How can you stop this from happening again?
\n\u201cCan I help you with the luggage?\u201d
\nThe porter takes the bags
\n\u201cAre you ok?\u201d
\n\u201cCan I help you?<\/p>\n
\nWhat might have caused it? What can you use to stop the fire? Who should you call for help?
\nUse a fire extinguisher or a fire blanket
\nThe oil\/fat on the stove catches fire
\nDon\u2019t use water!
\nIf you can\u2019t put out the fire, call the fire brigade.<\/p>\n
\nWhat should you do if a glass breaks? How can you make the area safe? What tools\/equipment do you need to clean it up?
\nYou should sweep up the broken glass with a dustpan and brush.
\nBe careful, you don\u2019t get glass splinters in your foot.
\nI\u2019ve got a splinter in my hand.<\/p>\n
\na thorny bush<\/p>\n
\nto remove a splinter with tweezers
\na pair of scissors (\u201csissas\u201d)
\nsome surgical tape, plasters
\nbandages \u201cband-did-gis\u201d
\ndisposable gloves
\ndisenfectant wipes (= to clean the injury)
\na bottle of disenfectant
\na packet of painkillers, headache pills \u201cHedd-ayke\u201d
\na surgical mask
\na digital thermometer
\nantihistamine pills
\nointment\/cream\/gel for itchy skin or allergic reactions
\naloe vera gel<\/p>\n
\nWhen was the last time you paid for something? What did you buy?
\nWhat are some ways people can pay for things?<\/p>\n
\nI paid in\/X cash
\nI paid by card
\nI paid with my credit card
\nI charged the bill to my hotel room. (= pay when I check out)
\nCan I use Apple Pay?<\/p>\n
\n+
\nThere is more choice.
\nIt\u2019s easy to find different departments
\n–
\nYou can\u2019t try clothes on.
\nIt\u2019s too easy to buy the wrong size
\nYou pay for delivery
\nYou have to pay customs charges (at the border)<\/p>\n
\n500 Swedish kronor, 200 yen
\nSwedish crowns 300 SEK<\/p>\n
\ncoins
\na receipt \u201cre-seeet\u201d
\na 60% discount, a student discount<\/p>\n
\npound notes – dollar bills – coins
\nreceipts (\u201cress-seets\u201d) Would you like a receipt?
\nI\u2019d like to pay by card
\nYou must always leave a tip in American restaurants
\nto pay by Swish
\nThe Swish payment system, an online payment system
\nShall I “swish” you my share?
\nCan I pay online?
\nShall we send you an invoice?
\nCan you invoice me directly?<\/p>\n","protected":false},"excerpt":{"rendered":"