{"id":5857,"date":"2024-12-05T13:04:55","date_gmt":"2024-12-05T12:04:55","guid":{"rendered":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/?page_id=5857"},"modified":"2024-12-05T13:07:24","modified_gmt":"2024-12-05T12:07:24","slug":"lesson-8-thu-5-12-2024","status":"publish","type":"page","link":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/completed-courses\/engelska-for-hotell-och-restaurangbranschen-a2-distans-start-25-11-24\/lesson-8-thu-5-12-2024\/","title":{"rendered":"Lesson 8 – Thu 5\/12\/2024"},"content":{"rendered":"

an air purifier (to cleanse the air)
\na humidifier (to make the air wetter)
\nReview<\/strong>
\nI wipe down<\/strong> the table after meals with a (cleaning\/damp) cloth\/sponge.
\nI swept up<\/strong> the mess on the floor with a dustpan and brush.
\nI wiped up\/mopped up<\/strong> (\u201cmoppt\u201d) the milk that I\u2019d spilled on the floor with a mop.
\nshop shopped<\/strong> (add a second \u201cp\u201d in the past tense)
\n\u201cpt\u201d drop dropped – stop stopped – pop popped – swap swapped – drip dripped
\nI empty<\/strong>\/unload<\/strong> the dishwasher when the washing cycle is complete.
\nI heated up<\/strong>\/reheated<\/strong> my dinner in the oven the next day. (= to make it hot again)
\nI put away t<\/strong>he milk and butter in the fridge after breakfast. Put<\/strong> your clothes away<\/strong> in the draw.
\nI picked up<\/strong> the rental car at the beginning of our holiday and dropped it off<\/strong> on our last day.
\nDon\u2019t flush wet wipes\/sanitary\/hygiene products\/paper towels down the toilet!
\nI use rubber gloves to protect my hands
\nIf food is stuck to the saucepan, leave it in soak (= in hot water & detergent) for half an hour and it\u2019ll be easier to clean off.
\na metal scourer\/a stainless steel scourer
\nI had to scour the saucepan after I burnt the potatoes.
\na scrubbing brush
\nscrub \u2013 scrubbing
\nto scrub the floor<\/p>\n

In groups:<\/strong>
\nThink of as many problems as possible that hotel guests might encounter during their stay and what you could do to solve them. Big or small!<\/p>\n

Eg forgotten toothbrush, air conditioning not working, not enough coathangers etc<\/p>\n

Problems<\/strong>:
\nThe air conditioning isn\u2019t working (present continuous)
\nThe toilet isn\u2019t flushing.
\nThe toilet is blocked and I can\u2019t use it.
\nThe sheets are dirty.\/The sheets aren\u2019t clean.
\nThere are spots\/splashes\/smears\/dead flies on the mirror
\nThe shower mixer is broken
\nThe toilet seat is dirty
\nThe water pressure is low. (\u201cpresshur\u201d)
\nI\u2019ve ordered breakfast and I\u2019ve been waiting for over 30 minutes
\nI\u2019ve ordered breakfast and it still hasn\u2019t arrived\/been delivered.
\nThere\u2019s too much noise in the corridor
\nThere\u2019s no climate control in the room
\nIt smells of cigarette smoke in my room\/The car smells of cooked meat!
\nI\u2019ve run out of shampoo\/toothpaste
\nThere are ants in my bathroom
\nthe bathtub\/the shower tray\/the shower
\nthe glassdoor is broken\/it doesn\u2019t close properly
\nIt\u2019s raining non-stop
\nIt\u2019s too cold here in November<\/p>\n

Solutions:<\/strong>
\nI\u2019ll\/We\u2019ll call maintenance (= I will) immediately\/as soon as possible\/right away\/ at once
\nWe\u2019ll send someone up\/along as soon as possible\/ in 10 minutes\/during the morning\/afternoon
\nWe can call a plumber\/an electrician
\nYou can borrow an umbrella.
\nWe\u2019ll provide you with a plastic raincoat and\u201cwelly\u201d boots\/rubber boots (Wellington boots)<\/p>\n

 <\/p>\n

Polite requests\/problems to be solved for the guests<\/strong>
\nCould you bring me more towels? Yes of course\/certainly. I\u2019ll bring them up right away.
\nI\u2019ve forgotten my toothbrush We have toothbrushes for sale\/You can buy one at reception\/There\u2019s a complimentary dental kit in the room
\nThe sink needs cleaning. I\u2019ll send along\/up a housekeeper\/a member of our cleaning staff immediately
\nThere\u2019s hair in the plug hole
\nThere\u2019s no toilet paper I\u2019ll bring some immediately
\nThe mini bar is empty I\u2019ll send someone to restock it as soon as possible.
\nThere is no ashtray in the room
\nUnfortunately\/I\u2019m afraid smoking isn\u2019t allowed\/permitted in hotels in Sweden\/the hotel.<\/p>\n

Reporting maintenance issues<\/strong>
\nThe sink\/pipe is leaking. a spanner (UK)\/a wrench (US)
\nThere\u2019s a problem with the air conditioning.
\nThe light bulb is broken.
\nThe toilet is blocked.<\/p>\n

Responses<\/strong>
\nOf course, I\u2019ll take care of that
\nI\u2019ll send someone up right away<\/p>\n

Hotel Room<\/strong>
\n1. The light bulb needs replacing\/changing.
\n2. The air conditioning\/heating isn\u2019t working.
\n3. The TV remote is missing or broken\/not working. The batteries need replacing.
\n4. There\u2019s no hot water in the shower. There\u2019s no water pressure
\n5. The window or balcony\/shower door won\u2019t close\/shut properly.<\/p>\n

Hotel Bathroom<\/strong>
\nThe toilet is clogged\/blocked<\/strong> or won\u2019t flush\/isn\u2019t flushing. (will not \u2013 like a refusal)
\nThe sink or shower is leaking. (drip, drip, drip!) licking leaking
\nThe bathroom mirror<\/strong> light is not working. (\u201cmirra\u201d)<\/p>\n

Restaurant Area<\/strong>
\nA chair or table is wobbly<\/strong> or broken. (unstable)
\nThe fridge\/freezer in the kitchen isn\u2019t working\/won\u2019t close\/cooling properly.
\nThe dishwasher isn\u2019t functioning\/working\/won\u2019t start.
\nThere\u2019s a problem with the coffee machine or oven.
\nGuests are waiting too long for their orders.
\nCan you close the window? Can we move to another table?
\nIs it ok\/alright if I close\/open the window? Could I open\u2026 close\/shut the window?
\nAre you showing the football final this evening? Is there somewhere nearby that is showing the match this evening?
\nYes\/Absolutely, we\u2019ll be showing it in the guest lounge\/TV room. You can buy a beer at the bar and take it with you.<\/p>\n

Hotel Room<\/strong>
\nGuest: Excuse me, the light in my room isn\u2019t working.
\nStaff: I\u2019m sorry about that. I\u2019ll ask maintenance to replace the (light)bulb right away.<\/p>\n

Guest: The air conditioning in my room isn\u2019t working.
\nStaff: I apologise for the inconvenience. I\u2019ll report it to maintenance, and we\u2019ll fix it as soon as possible.<\/p>\n

Guest: I can\u2019t find the remote (control) for the TV.
\nStaff: I\u2019ll bring a new one\/replacement\/another one to your room immediately.<\/p>\n

Guest: There\u2019s no hot water in my shower.
\nStaff: I\u2019m very sorry for the trouble\/inconvenience. I\u2019ll notify maintenance right away, and we\u2019ll resolve the issue as quickly as possible.<\/p>\n

Guest: The window in my room won\u2019t close.
\nStaff: I\u2019m sorry to hear that. I\u2019ll have someone come to fix it immediately\/right away\/as soon as possible. (how soon?)<\/p>\n

How long will it take? How long do I need to wait? When do you think they will be here?
\nAlways underpromise, but overdeliver.<\/p>\n

Guest: The toilet in my bathroom isn\u2019t working\/flushing\/ won\u2019t flush
\nStaff: I apologise for the inconvenience. I\u2019ll call maintenance to fix it right away\/now.<\/p>\n

Guest: There\u2019s water leaking from the sink.
\nStaff: I\u2019m sorry about that. I\u2019ll send maintenance to check it immediately.<\/p>\n

Guest: The light above the bathroom mirror isn\u2019t working\/won\u2019t switch on.
\nStaff: Thank you for letting us know. I\u2019ll arrange for maintenance to replace it as soon as possible. (\u201ceye-yull<\/em>\u201d)<\/p>\n

Customer: This chair is unstable\/wobbly.
\nStaff: I\u2019m very sorry. Let me bring you another one\/chair.<\/p>\n

Chef: The fridge isn\u2019t cooling properly.
\nMaintenance Staff: I\u2019ll check it immediately and see if it can be repaired or if we need a replacement.<\/p>\n

Kitchen Staff: The dishwasher isn\u2019t working.
\nManager: Thanks for letting me know. I\u2019ll call maintenance to repair it as soon as possible.<\/p>\n

Waitstaff: I can\u2019t switch the coffee machine on.
\nManager: I\u2019ll have maintenance check it as soon as possible. In the meantime, let\u2019s use the spare coffee maker.<\/p>\n

MAIN-ten-nance
\nfill the machine \u2013 feel happy
\nWe have a spare bedroom if you want to stay over. (= extra)
\na spare coffee machine<\/p>\n

Payments<\/strong>
\nWhen was the last time you paid for something? What did you buy?
\nWhat are some ways people can pay for things?<\/p>\n

You can pay in cash
\nnotes\/(dollar) bills coins
\nreceipts (\u201cress-seets\u201d) Would you like a receipt?
\nI\u2019d like to pay by card
\nYou must always leave a tip in American restaurants
\na discount
\nto pay by Swish
\nThe Swish payment system
\nShall I swish you my share?
\nCan I pay online?
\nShall we send you an invoice?
\nCan you invoice me directly?<\/p>\n","protected":false},"excerpt":{"rendered":"

an air purifier (to cleanse the air) a humidifier (to make the air wetter) Review I wipe down the table after meals with a (cleaning\/damp) cloth\/sponge. I swept up the mess on the floor with a dustpan and brush. I wiped up\/mopped up (\u201cmoppt\u201d) the milk that I\u2019d spilled on the floor with a mop. … Continue reading Lesson 8 – Thu 5\/12\/2024<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":195,"featured_media":0,"parent":5710,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5857","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/5857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/users\/195"}],"replies":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/comments?post=5857"}],"version-history":[{"count":4,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/5857\/revisions"}],"predecessor-version":[{"id":5861,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/5857\/revisions\/5861"}],"up":[{"embeddable":true,"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/pages\/5710"}],"wp:attachment":[{"href":"https:\/\/blogg.folkuniversitetet.nu\/muhlsa\/wp-json\/wp\/v2\/media?parent=5857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}